Video Reviews
Five9 Review
Very user-friendly
518 out of 519 Total Reviews for Five9 Intelligent Cloud Contact Center Platform
Overall Review Sentiment for Five9 Intelligent Cloud Contact Center Platform
Log in to view review sentiment.
Incredibly scalable for diverse teams as its cloud native infrastructure allows scaling globally without significant downtime.
It has robust integrations with other platforms. The array of 3rd party software available, either through automation or through professional services, has allowed us to optimize our workforces productivity without needing to grow our headccount needlessly.
They're pro AI and investing time and money into what appears to be a great application of this new technology.
And their account management team is always responsive and willing to help. Review collected by and hosted on G2.com.
While functional, the UI feels a little outdated making it less intuitive for agents and admins when compared to other platforms.
The reporting function (while excellent for obtaining data) is not intuitive and requires training and experience to manage and report effectively. There are too many out of the box reports, there's only 3-4 required to manage your teams, otherwise it's death by data overload. Review collected by and hosted on G2.com.
Having worked with various customer interaction management solutions like NICE and LiveVox, I can confidently say that Five9 stands out as the best experience I've ever had. The setup process for our team was streamlined and intuitive, which made the transition smooth and hassle-free. What truly sets Five9 apart, however, is the incredibly fast response times. Whether it's customer support or the operational responsiveness of the software itself, Five9 delivers performance that is consistently quick and reliable.
The platform's ability to integrate seamlessly with our existing systems enhanced our workflow and eliminated the typical learning curve associated with new software. This seamless integration, coupled with robust real-time analytics, has empowered our team to make data-driven decisions swiftly, boosting our operational efficiency.
Hands down, Five9 has not only met but exceeded our expectations. The ease of use, combined with outstanding features like intelligent routing and multichannel support, ensures that we are equipped to offer exceptional service to our customers. Five9 has definitely raised the bar for what we expect from a customer interaction platform. If you're considering a reliable and efficient solution, Five9 should be at the top of your list.
I ought their stock a few years ago =) Review collected by and hosted on G2.com.
nothing i wish i could find something bad about it. Review collected by and hosted on G2.com.
At first the support received to implement Five9 at out contact center, they were really helpful. The training material is presented in a clear and objective way. Review collected by and hosted on G2.com.
There are a few details that don't work the way I want for my organization, but I was informed I could contact my account manager to make the changes exclusively for our domains, so no complaints. Review collected by and hosted on G2.com.
It is cloud based and can work with it from anywhere in the world even on your mobile phone. User friendly and can intergrate with most of the applications like Zendesk. I use it everyday as an agent and administrator to customer support with great customer service and easy to implement. Review collected by and hosted on G2.com.
The expensive solutions for example for feature request for customised reports. Review collected by and hosted on G2.com.
Five9 is extremely user-friendly, with an interactive interface for both agents and administrators. It doesn’t require extensive training to get started.
Its so easy to get in touch with the customer service. Review collected by and hosted on G2.com.
Reports often take longer than expected to generate, making real-time monitoring difficult. Review collected by and hosted on G2.com.
The UI of the dialer is very nice and has many features. The backend where one configures the dial lists and campaigns also has great features that allow for granular control over the call centers dialing. From an admin point of view it has been easy to use and the users find it easy to work with as well. We were able to implement it within a couple of weeks, the implementation team was top notch. Review collected by and hosted on G2.com.
There have been a couple instances out of our control where the five9 packager we have installed with Salesforce had issues resulting in needing to pause our dialing until support was able to address Review collected by and hosted on G2.com.
Five9 has a superb and very user-friendly interface. Implementation is straight to the point as well as administering it. There are a lot of features that our workforce can rely on.
Some of our deployments are integrated into Verint and the ease of integration is seamless.
Monitoring is also straightforward as our workforce team got used to the platform more frequently. Review collected by and hosted on G2.com.
Somehow I feel a lot of red tape does exist in customer support. However, I could tell this would be in general for most providers, I just wish they could streamline this part of their services. Review collected by and hosted on G2.com.
The way it's integrated with Litify/Salesforce and so all activity is logged Review collected by and hosted on G2.com.
the digital queue for viewing emails and texts doesn't a good user interface Review collected by and hosted on G2.com.
What I like best about Five9 is its flexibility and ease of integration with APIs, which allows seamless customization of IVRs and workflows to meet specific business needs. The platform's scalability and omnichannel capabilities make it highly effective for managing large volumes of customer interactions across multiple channels.
The most helpful aspect of Five9 is its ability to centralize and streamline contact center operations, offering real-time reporting, advanced automation, and a user-friendly interface. This helps improve agent productivity, customer experience, and overall operational efficiency. Review collected by and hosted on G2.com.
some of the more advanced features can have a learning curve, requiring time and training to fully utilize them. Additionally, setting up complex workflows or integrations might take longer than expected for less experienced users. Review collected by and hosted on G2.com.
Five9 has many features that can help both the user and customer have a better experience with over 5 years of utilizing this tool i have mastered the reporting and how to properly use the tool to my benefit. Review collected by and hosted on G2.com.
Five9 has a recording that can be use realtime or recorded it would be best if they will release an option where it can have a transcription of the conversation too. Review collected by and hosted on G2.com.
