Video Reviews
Five9 Review
Very user-friendly
525 Five9 Intelligent Cloud Contact Center Platform Reviews
Overall Review Sentiment for Five9 Intelligent Cloud Contact Center Platform
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Streamline communication across phone, email, and live chat. Dispostions are extremely helpful for reporting purposes. Customer service responds quickly and efficiently to concerns. Review collected by and hosted on G2.com.
Some of the Admin functionality, such as voicemail mapping, could be more user-friendly and modernized. The VCC interface feels a bit outtdated and gets overwhelming. Review collected by and hosted on G2.com.
The interface is user freidnly and support is exceptional Review collected by and hosted on G2.com.
Not a lot that I do not like, some challenges can be around the muitple ways of accomplishing a task accress multipe domains, it takes time to learn the interface through and through Review collected by and hosted on G2.com.
I have been using Five9 for four months now, and I find it very easy to navigate. I utilize the program every day at work and find it very easy to make, track, and receive calls. Review collected by and hosted on G2.com.
The one thing dislike about Five 9 is needing a very strong internet connection for it to work properly. I find if my internet is weak I will get kicked out or my calls will drop. I can't say this is a Five 9 problem or an internet issue. Review collected by and hosted on G2.com.
We like the supervisor tool where we can monitor incoming calls and phone agents daily performance. The customer support is also great when needing assistance on setting anything up! Review collected by and hosted on G2.com.
Setting up custom campaigns will require assistance of support staff from five9. Review collected by and hosted on G2.com.
The customisation of reports has thrilled our customers who find this a genuine gamechanger for their analysis. Review collected by and hosted on G2.com.
There are a couple of features currently needed that have been in dev for a while but gradually we're getting what we need. Review collected by and hosted on G2.com.
Sopport just send you to paid help now. Unless Five9 is broken they want you to pay for basic configuration quesitons.
This is no lnoger the case. Any time you have an issue technical support is right there for you. They keep you informed throughout the day on the progress of your issue and its resolution. Review collected by and hosted on G2.com.
support has just fallen off. it is much harder.
Went from having a dedicated account rept--> call support that will be that rep--> now pay us for any quesitons you have.
there Review collected by and hosted on G2.com.
IVR self-explanatory interface, the richness of learning content at the University, ease of implementation from scratch or even when migrating from different Contact Center software, the abundant native and custom integrations, and the agility on getting those working.
I would also highlight the additional features we can bring into the system with the WFA/Whendu integration.
Fast-paced support. Review collected by and hosted on G2.com.
Lack of reports for SMS and SMS broadcasts and the shortage of PowerShell commands for mass updates on campaigns.
The desktop version of the VCC requiring a specific JAVA version installed can be an issue (but easily bypassed using the web admin) Review collected by and hosted on G2.com.
The low code enviroment for sure is the best. Review collected by and hosted on G2.com.
Some basic funcionality gaps in digital enviroment, the license strategy and price. Review collected by and hosted on G2.com.
Following a challenging implementation, the technical support service proved to be exceptional, addressing unique features requested that no other company had sought. This has been a continuous refinement process, during which the Technical Account Managers (TAMs) have been outstanding. Review collected by and hosted on G2.com.
We understand that we pay for a year of storage for data generated daily, and that data falling outside this rolling window moves to a gray area where recovery is neither easy nor swift. Our concern is that storage availability decreases over time. Additionally, as demonstrated by the continuous reduction in storage costs by cloud providers like Google and AWS, the cost of data storage is decreasing. Therefore, there should be an integration mechanism to address this delicate situation, ensuring rapid and reliable recovery of data that becomes vital. Implementing such a solution would safeguard both your reputation and ours in the event of unforeseen circumstances. Review collected by and hosted on G2.com.
The powerful reporting tools and ability to customize phone, email and chat campaigns to match desired needs Review collected by and hosted on G2.com.
The digital channel, with specifics to email interactions on Clearview Performance Dashboard is quite weak, as they do not consider the nature of emails in a call centre environment. They do not accurately report on emails completed. Review collected by and hosted on G2.com.
