First Due Reviews & Product Details

The ease and consistency of the platform across all modules. The knowledge base is super helpful, especially during implementation. The system for implementation is superior to other products i have had to install and set up. Customer service is far above the rest. The my area in the knowledge base is extremely helpful in keeping organized. I use this product everyday, from work and home to on the road. I am a Battalion Chief and i like the fact that i can approve time off at a moments notice so that my personnel can plan their lives. The integration to the department was very easy. Review collected by and hosted on G2.com.

Some of the features are at a macro level. Each of these areas have been addressed and with each passing month the improvements have been welcomed. Review collected by and hosted on G2.com.

One of the best aspects of First Due is their customer success program. You have a dedicated member of the First Due team providing your department a point of contact for questions, issues, sales needs, etc. who knows your unique structure and understands your department intricacies. Review collected by and hosted on G2.com.

First Due is working towards improving their reporting abilities, especially for those departments with staff that have strong analytical skills. Currently, the ability to run reports on the data is limited in nature. Additionally, creating custom form outputs for printing inspections and investigations leaves a lot to be desired. Review collected by and hosted on G2.com.

I like the Pre-Planning aspect of the software. Preplan information should be put on the map and made available on any internet-connected device, with either the Responder App or the Website. Review collected by and hosted on G2.com.

There is nothing I truly dislike. The only downside for me is being unable to keep up with the advancements. However, they do a great job pushing out a monthly informative article on all the changes and advancements. Review collected by and hosted on G2.com.

The collaboration with other users was great. Networking at the event was very worthwhile. Overall, I like the ease of use of the platform. Having everything integrated together is very beneficial. The customer support has been very good, always able to get help/answers when needed. Review collected by and hosted on G2.com.

Sometimes the platform grows too fast and having to reteach module updates to individuals occurs frequently. I don't want to slow growth, but maybe organize releases a little better. The monthly updates are very nice to have. Review collected by and hosted on G2.com.

First Due is a one stop shop for my department in all aspects of daily productivity which we rely heavily. The program is user friendly and adaptive to our needs complimented by First Dues, Development, Product, and Customer Support Teams who continually enhance the platform and address our needs at a moments notice. Review collected by and hosted on G2.com.

The only downside to First Due is product development changes so rapidly it is challenging to keep up with the large scope of enhancements across the platform Review collected by and hosted on G2.com.

This is the third product our department has used in the last 8 years, and I have to say the overall product development and customer service is second to none. First Due chooses to advance its full suite of products to make it easy and convenient for all customers. If a suggestion is made there is very little time between development and implementation. Most times the development has been completed but not turned on for all customers.

The full customization of the first due was a game changer for our department. All of the modules have some sort of link and/or reports that can be fully customizable for a given department. Whether your large or small department each module has something for you. Review collected by and hosted on G2.com.

This may not be a First-Due issue but when working from a desk top in the office it tends to have a slight lag. (this may be our department's access to the internet of it may have to do with the amount of data we have in the system.) Review collected by and hosted on G2.com.

As a Fire Marshal First Due allows me to be much more organized, productive, and efficient. The database includes every building in my jurisdiction along with building data imported from the County Assessor’s Office. I was able to set up my fire prevention and community risk program in First Due in accordance with NFPA 1730. I use First Due to manage permits, plan reviews, inspections, and risk analysis. First Due gives me the flexibility to build in my process so my work is code compliant and consistent. The inspections module is very user friendly. I was able to create a basic fire inspection checklist for engine company inspections and a more detailed inspection checklist for more complex occupancy inspections. I also built inspection checklists for every type of permit that I issue and inspect. The best part of First Due is that I can use the report module to pull data back out in a usable format. All my previous software couldn’t offer that. The mapping allows me to visualize the buildings in my jurisdiction with preplan icons and fire hydrant locations. I've added different map layers. The basic layer provides icons for basic fire equipment locations for use by emergency responders. When they click on the icon, they can see photos or pdf files relating to the icon. The detailed layer provides detailed fire code and building construction related icons and graphics for use by inspectors. I've been a fire marshal for 40 years. I've used most of the fire prevention related software. First Due is by far the best software I've used in my career. Using First Due I feel confident that I'm providing a high level of fire prevention services to my community in an organized, productive, and efficient manner. In addition, the database that I'm building will be able to serve our community into the future. Other things I like about First Due include: regular updates, great customer support, and the flexibility to adapt to my process. Review collected by and hosted on G2.com.

For fire prevention use, First Due offers so many features and so much flexibility that there's a learning curve for getting the most out of their software. It can be overwhelming. At the start I prioritized the types of permits and inspections and worked on them one at a time to perfect my process. Once I solidified my process, I then added more types of permits and inspections using the templates I created and perfected. Another challenge is trying to keep up with all the upgrades. First Due is constantly bringing out new features that are great. However, it takes some time to adapt my process to take advantage of the new features. I appreciate and love the new features. It just takes time to adapt. Review collected by and hosted on G2.com.

For years I was looking for a program that allowed me to design my inspection checklist as needed. I talk with many who stated oh we can do that well when I cam across First Due not only could they do that but more. I use it for permiting , inspections, and my crews like the ease of use as well. Their customer service is outstanding when I have an issue they are there to listen and find an answer for me fairly quickly. It was very easy to implement and intergrate into our department. We use it everyday and are always looking to add things we do try to challenge their Dev Team with ideas that we think would make it even easier to use. Review collected by and hosted on G2.com.

There are a few things I wish it could do right now but I have to wait for their Dev team to put it together. Sometimes I am not paitent. Review collected by and hosted on G2.com.

The ability to customize the profile to the individual departments needs. Also they have great customer service. Review collected by and hosted on G2.com.

The app isn't as easy to use as the desktop version. Review collected by and hosted on G2.com.

I love that first due is always innovating and improving. At the same time this is a double edged sword new features are always nice but teaching everybody the new features can be a bear of a task. Review collected by and hosted on G2.com.

Constantly training on new features. Takes a lot of time Review collected by and hosted on G2.com.