Automating all the tasks of dealing with Critical time-sensitive incidents. FireHydrant makes my job easier with runbooks which automates all the tasks I need to successfully create and handle critical incidents. It reduced the time I spent before by half! I can also do everything via slack! Review collected by and hosted on G2.com.
I dislike that they don't have a mobile app on iOS. Having a FireHydrant app to monitor what's going on via mobile app can be useful when members fo the team are away. Review collected by and hosted on G2.com.
128 out of 129 Total Reviews for FireHydrant
Overall Review Sentiment for FireHydrant
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At it's core a solid Incident Management platform that now has great alerting capabilities. Review collected by and hosted on G2.com.
There are some features missing from the platform due to it being younger than other ones like Pager Duty. But the company is moving fast and new features are coming all the time. Review collected by and hosted on G2.com.
For context, I've built a Slack Bolt App which utilizes data from Blameless to keep both Engineering and Support in-sync during an incident. The triggers were easy enough to setup to kick off the app and seamlessly start pulling data from Blameless. Long story short; my app uses Blameless for everything.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents. Review collected by and hosted on G2.com.
While querying previous data for incidents is helpful for the Support team, I will say that the experience querying hasn't been the easiest. Moreso that using SQL querying isn't as straightforward about limitations and the documentation also seems a bit sparse.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate. Review collected by and hosted on G2.com.
Firehydrant has filled nearly every cap that we experienced in the past with incident management. From day one transitioning to FireHydrant, they have proved to be a great investment and improvement over our previous product. Firehydrant has freed my team to spend time on improving processes rather than fighting the incident process itself. Review collected by and hosted on G2.com.
I wish Firehydrant had a better maintnenace product. We have not moved our organization to Firehydrant for our maintenances because there is no way to plan and dicscuss in a dedicated channel prior to the start of the maintenance. This makes planning for such events much more difficult to the point where we still use an in-house built tool to run our maintnance. Review collected by and hosted on G2.com.
We've been using FireHydrant for a little over a year. Just recently, one of my teammates told me they couldn't imagine not having FireHydrant. This speaks to how impactful is has been in our organization. With our automation, we are able to collect incident response details in a single place (incident Slack channel), report updates to key stakeholders for compliance purposes, and, because the incident details are all in one place, it makes retrospectives much easier to perform. FireHydrant gets used regularly for responding to incidents and for retrospectives.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex. Review collected by and hosted on G2.com.
A lot of automation exists, but we still find ourselves limited by some of the constraints in what triggers an automation step. We are also working with our Business Intelligence team to pull data into our data warehouse so that we can analyze it better. The reporting in FireHydrant isn't as good as we needed, but at least they make it easy to get to the data. Review collected by and hosted on G2.com.
Very easy to use, works natively with Slack/Teams, and many other integrations.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements. Review collected by and hosted on G2.com.
To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management Review collected by and hosted on G2.com.
Blameless helped us establish the framework for our Incident Program. Everything runs through Blameless, from starting incidents to running our retrospectives and collecting incident metrics. Our Blameless CSM Matthew is also excellent. He has been with us since the beginning and has done everything possible to assist and help us. Review collected by and hosted on G2.com.
A few functionalities are a total head-scratcher and sometimes work against us. The good news is that Blameless is always committed to take these to their backlog and worked on them. Since our time with Blameless, I have seen some functionality be improved based on feedback, so there is hope. Review collected by and hosted on G2.com.
Blameless integrates well with many different platforms including Jira and Slack. The interface is pretty easy to use and figure out. The most recent customer support has been very helpful and theyve made strides to improve their customer sucess department. Review collected by and hosted on G2.com.
There is still a lot of manual work that needs to be done in incidents that I feel like could be streamlined or made easier through a software like blameless. Although the integrations are easy, some of the integrations with Jira seem limited to what information you can pass over. Because Jira can be filled with custom fields, it still requires manual effort to make sure that the information gets populated correctly Review collected by and hosted on G2.com.
Blameless is really easy to configure and navigate once you get familliar with the tools they offer. Comms Flow is a nice a feature that allows some great automation of messages and notifications to be sent out during various stages of the incident. Their support has also been very quick and friendly with anything I've needed. Definitely a tool I use everyday so I've been pleased with the support and ease of use. Review collected by and hosted on G2.com.
If you're new to incident management, understanding the methodology behind it can take a minute to get used to before you're really leveraging the full power of Blameless, but their support team is super helpful in bringing you up to speed. If you're familiar with incident management, it's a breeze to get acquainted with. Review collected by and hosted on G2.com.
