FieldPulse Pros and Cons

We have found FieldPulse to be great at helping us managing our jobs. We have gone from an Excel spreadsheet to using FieldPulse and it has streamlined our business. If a customer calls we can quickly bring up the job they are referring to, see the day it was done, the time, who did it and a collection of photos that have been saved.

The guys on the road were hesitant at first of us introducing another thing for them to do but love the features of clicking on the address and the maps take you straight to it. Also clicking on a phone number and that dialing that contact is another time saving function they like. Review collected by and hosted on G2.com.

As our business evolves we have identified ways the system can streamline our processes further so we have contacted FieldPulse and requested these changes be looked into at the next update.

The only thing we dislike is it is not tailored for a particular industry, so you really need to customize it to suit your individual business needs. Review collected by and hosted on G2.com.

Before FieldPulse, I was using five or six programs to keep track of all aspects of a job. Now I only need this and QuickBooks, which is just to manage our operational transactions. The customer support for onboarding was amazing. Our implementation specialist focused on the most important aspects of the program we needed to utilize to get the best use out of it. Review collected by and hosted on G2.com.

The current downsides are aspects they can improve or modify when enough users request it. For example, having the same tags across all tabs without needing to manually create tags that you want to remain consistent would be beneficial. Additionally, a desktop app would be very useful for the Engage side; if you don't have your window open, you have to locate it to answer the call. Review collected by and hosted on G2.com.

It is a capable program that makes it much easier for a company to keep up with their day to day operations. Review collected by and hosted on G2.com.

I do not like the fact that the flat rate program must be purchased and hand built. We pay the same for a prebuilt program that has all of the data and is auto updated with current pricing and hand make our duplicate invoices in either FP or QB because of this. And it is very inefficient. Please integrate with a reputable flat rate program such as Profit Rhino or FieldEdge. If it were a true flate rate program like this so invoicing could smoothly go through the program AND automatically figure sales tax based on location of the job, my techs would stop making mistakes on taxes in the field, I wouldn't have to make every invoice twice, and efficiency would go way up. Otherwise that should just be a free add on from where I see it currently. Then we would probably use it if it were free or came with a prebuilt one with automatic pricing updates that we didn't have to stay on top of updating. We have seriously considered switching CRMs over this very issue. And we can't do that either because we will lose all of our comments and history of everything we have built inside of Fieldpulse. We love Fieldpulse! But we hate this hang up. And we have been waiting a long time for it to be the way we are needing it to work. HELP!

The other complaint is I have trouble getting it to load. It is really bad when i have weak or no cell service. But even when I do sometimes it struggles to open so I can see what i need. And there have been times i just simply couldn't access it at all and had to call someone else to help that could. It is supposed to be offline compatible. But it is not. If i have no service I am not getting into the system at all. Review collected by and hosted on G2.com.

Updating this review for 2025 we have used Field pulse for a year and are enjoying the software it provides us with the tools we need to run our business it has been a positive experience .There customer service is very responsive, scheduling and CRM features along with the intergrations, They provide a team for implementation and have been very responsive to oour questions we use the software daily. It is user friendly understanding the flow is a key componant for users. Review collected by and hosted on G2.com.

WE enjoy the software we learned early on to implement various parts of field pulse at different intervals to learn and get more out of the software. there is nothing I can say I dislike. They are upadating and working hard to constantly improve the software for its users Review collected by and hosted on G2.com.

No user requirement for starting out and price isnt terrible. It does the basics fairly well. The base funtions do fairly well and it allows for custom workflows which is really nice. Review collected by and hosted on G2.com.

I was explicitly told it could run reports on some explicit KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they werent possible. Which was a direct lie. Things I wanted that it couldnt do were revenue per lead run, gross profit per lead run, dash board widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self help center with videos that dont really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome.

The engage add on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happing a lot they submitted a ticket. After mulitple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldnt contact that number. Review collected by and hosted on G2.com.

My team loves FieldPulse! After a ton of research into field service management systems, I’m so happy I chose FieldPulse for my business. It has helped us streamline almost every process. FieldPulse provides us with valuable insights, especially in tracking job costs, estimate amounts, and ensuring invoices are paid on time.

As a small business, it's also helpful to have visibility over all jobs at once, allowing multiple team members to collaborate without constantly needing to check in with each other for details

I also can't say enough about the FieldPulse support team. They’ve been incredibly responsive and helpful, quickly addressing nearly every issue we've encountered. When we reach out to them for support, they've taken the time to teach us more about the system and explain why certain issues were happening, so we learn more about the functionality of the software.

I highly recommend FieldPulse to anyone looking for a comprehensive, easy-to-use field service management solution! Review collected by and hosted on G2.com.

We have been trying to implement Fleet Tracking and there is some room for improvement. It hasn't been as easy as we would hope and the communication around resolving issues has taken longer than normal. Review collected by and hosted on G2.com.

We have continuously sought to streamline our business processes, and FP has been a win-win for us. We replaced six different systems and processes with one, and we expect to save time by having a single point for data entry. The software's ease of use is exceptional, and the onboarding process is excellent. Review collected by and hosted on G2.com.

The Engage system is functional but needs improvement. It is a weak VOIP system but seems to be under continuous improvement. FP needs more substantial CRM functionality. It is lacking in email tracking, reminders are weak, and calendar integration needs improvement. It would be nice to have an easier way to suggest improvements. Review collected by and hosted on G2.com.

I like most being able to do everything in one application.

We use gps fleet tracking and onboard cameras to ensure our trucks are being driven safely and on schedule.

The VOIP package among the team ensures that all incoming communicatinos are met quickly; there are no missed opportunities.

The ability to email estimates, invoices, and service contracts makes the sales conversion cycle and cash cycle completely managed within the app. FP also syncs with QB Desktop and QB Online.

There are so many useful tools in this system, it's tough to list them all. Customer service is great. Review collected by and hosted on G2.com.

I would like to be able to send one single email transmiaaion to multiple customers at the same time, so that the corporate clients that thrive on email chains of communication would feel better served by our business. Review collected by and hosted on G2.com.

Scheduling of tickets (work orders) and project management are simple and easy to use.

Love the ability to create templates.

Google calendar linking was seamless.

Customization for roles/user types.

Scheduling can be done in the field.

One place to organize all site information.

Linking of related projects/jobs.

Excellent customer service.

Mobile app has almost all the capabilities of the computer version.

Ability to add site visits for ongoing jobs. Review collected by and hosted on G2.com.

Does not currently support Microsoft.

Google authenticator has to be turned off if you do not use their office suite of products. Review collected by and hosted on G2.com.

The amount of customization you have for how you want your services to look or function is fantastic.

If you do have questions the self help guides are great and the customer service of the support staff are excellent. Review collected by and hosted on G2.com.

I have been using Fieldpulse for almost 3 months now and the desktop version is fantastic I don't have any complaints other than the occasional long loading time when refreshing a service which may just be the fault of an old work computer. The Fieldpulse app could have some adjustments to the layout of the app but it also serves its purpose quite well Review collected by and hosted on G2.com.