FieldEdge
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4.1 out of 5 stars
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FieldEdge Reviews & Product Details - Page 8

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FieldEdge Overview

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What is FieldEdge?

FieldEdge helps HVAC, Plumbing and Electrical professionals easily maximize profits and streamline Operations. FieldEdge features include customer history, a robust dispatch board, payment processing, service agreements, and more. Our mobile app gives technicians all the information they need to provide great customer service and increase efficiency on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field.

FieldEdge Details
Product Website
Discussions
FieldEdge Community
Languages Supported
English
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Product Description

FieldEdge provides an easy & efficient way to track customers, dispatches, finances, service agreements, inventory, service history, technicians & more.

Seller Details
Seller
FieldEdge
Company Website
Year Founded
1980
HQ Location
Fort Myers, US
Twitter
@dESCO_FieldEdge
435 Twitter followers
LinkedIn® Page
www.linkedin.com
194 employees on LinkedIn®
Description

FieldEdge is a leading provider of field service management software designed to streamline operations for service-based businesses. Their platform offers a comprehensive suite of tools for scheduling, dispatching, invoicing, and customer relationship management, enabling companies to improve efficiency, enhance customer service, and increase profitability. With a user-friendly interface and mobile capabilities, FieldEdge empowers technicians in the field to access vital information and manage their tasks effectively. For more information, visit their website at https://fieldedge.com/.

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Overview Provided by:
FieldEdge Marketing

Recent FieldEdge Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Amazing Experience"
FieldEdge's Service Management software is user friendly and very efficient.
Read more
Dusti C.
DC
Dusti C.Small-Business (50 or fewer emp.)
2.0 out of 5
"Falls short"
Storing equipment information and adding site photos.
Read more
SA
Shannon A.Small-Business (50 or fewer emp.)
0.0 out of 5
"Stay away if you can!"
Scheduling is pretty easy and they do have an okay training program
Read more
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FieldEdge Media

FieldEdge Demo - Visual Pricebook
A smaller feature that allows technicians to categorize and view a price book of their items and services. The mobile Price Book can help a technician easily find items and services that would be added to quotes or invoices. They can even favorite commonly used items for even faster searching.
FieldEdge Demo - FieldEdge Payments
Real-time, built-in payment processing that simplifies the process so you get paid faster
FieldEdge Demo - FieldEdge Dispatch Board
The most used feature and why members even look at software in the first place. The dispatch board allows a member to schedule and keep track of pending, assigned, and completed work orders with an hourly, daily, or weekly view.
FieldEdge Demo - FieldEdge Mobile Application
Allows technicians in the field to view assigned work orders and entire the required information to complete the job. FieldEdge Mobile is a convenient way for technicians to receive their assigned work orders, capture important information, invoice, and even take payment right from the field.
FieldEdge Demo - FieldEdge Reminders
This is a Premier feature that allows a member to create a Reminder, on work orders, that will notify them of any important information they don’t want falling through the cracks. For example, a user may want to remind the technician about picking up rental equipment on a work order, or a sale...
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82 FieldEdge Reviews

4.1 out of 5
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82 FieldEdge Reviews
4.1 out of 5
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FieldEdge Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FieldEdgeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

Allowing us to dispatch work orders to our technicians in a simple manner. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

The technicians cannot send work orders to be quoted directly to our estimator. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

It's very user friendly and easy to learn the many benefits of it. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Effective and fast dispatching. Review collected by and hosted on G2.com.

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Brian F.
BF
Estimating & Sales Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FieldEdge?

Easy scheduling, Inventory tracking, flat rate pricing, customer service. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Once it is entered or added there is no deleting it. Can't make bulk changes to items, only individually. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

Fieldedge is always evolving to better itself. The on site training is top notch. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Scheduling efficiency for technicians, inventory tracking. Better invoice and money tracking, more efficient work schedule per technician. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

I love that it’s so easy to use. It’s so user friendly. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Nothing suprisingly I like everything. No issues at all. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Efficiently dispatching techs Review collected by and hosted on G2.com.

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Dagoberto H.
DH
Certified Medical Assistant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

Fieldedge has had a positive impact on our business overall Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Old people have struggles with the technology Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

Yes Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

For the technicians it is easy to find items and they can even see the picture of the items Review collected by and hosted on G2.com.

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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

Fast and reliable. Lots of optional features tailored to what we do. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Many features we'd like but are not available (yet). Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

We use wintac to replace our paper copy service reports for each job. Review collected by and hosted on G2.com.

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La’Tisha A. C.
LC
Project Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

I like the easy color coded grid to gage client visits Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

How slow the software runs at times because it is not an app by itself Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

If you are looking for a software to store clients and get some work orders out definitely use there are a lot of features to use. There are auto reminders messaging on the field mapping of jobs before they are set a lot of great items to uti Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Problems we are solving with wintac are customer invoices . With our current crm we don’t have the capabilities to get work orders and invoices to clients to bill them with benefits we have relized are not only can we take care of billing clients we can hand build schedules day to day for our techs we can track the progress or quality of sales with each tech with the endless reporting options we can store clients information we can double check for duplicate information in the system everything comes into play on this app with a lot of studying Review collected by and hosted on G2.com.

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VP
HVAC
Media Production
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FieldEdge?

The navigation between different category screens is very easy, very simple. You can open multiple pages and toggle between tabs. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

Sometimes the program will freeze which then I have to close and reopen the program and fill out the form again. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

Very easy for new employees/beginners to start off with, is not a very confusing program and very easy to navigate. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

The dispatches can be made quickly and easily assigned to which technician. If the technician misplaces paperwork we can easily look up the schedule in the system. Review collected by and hosted on G2.com.

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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

Wintac is a simple software once you get to know it. It has simple functions sometimes almost too simple. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

It is not that easy to learn starting from scratch, it can be very complicated to as far as the different screens and what it is that they mean. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

It is very simple but really learn it first or you will be confused. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

We are keeping track of customers installs and dispatching. The benefit is that we can keep track of our customer base Review collected by and hosted on G2.com.

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Verified User in Utilities
UU
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

Easy to navigate, everything is clearly labeled. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

It doesn't "talk" to Quickbooks for payments. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

It will not "talk" to Quickbooks Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

Dispatching, technicians being able to see instantly what we have added to their board Review collected by and hosted on G2.com.

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Helpful?
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Admin Approval Link
Verified User in Construction
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FieldEdge?

The way everything is displayed is great, it’s very visually pleasing and easy to view. Review collected by and hosted on G2.com.

What do you dislike about FieldEdge?

How often it went down, the crashes were frequent and often took down the whole network for hours, if not whole days. Review collected by and hosted on G2.com.

Recommendations to others considering FieldEdge:

If using this platform, make sure to have a LOT of server space available. It will crash frequently if not. Review collected by and hosted on G2.com.

What problems is FieldEdge solving and how is that benefiting you?

It handles scheduling well, and customer records are easy to obtain. Review collected by and hosted on G2.com.

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