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By Feedbackly.
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4.3 out of 5 stars
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Feedbackly Reviews & Product Details - Page 3

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Feedbackly Overview

Editedit
What is Feedbackly?

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Feedbackly Details
Discussions
Feedbackly Community
Languages Supported
English, Finnish, Spanish
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Product Description

Feedbackly is all-in-one feedback software to enhance customer experience for retail & HR.

Seller Details
Seller
Feedbackly.
Year Founded
2012
HQ Location
Helsinki, Finland
Twitter
@feedbacklyapp
1,860 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Evely K.
EK
Overview Provided by:
Evely Kaasiku

Recent Feedbackly Reviews

BK
ben haim k.Enterprise (> 1000 emp.)
4.0 out of 5
"Feedbackly is a godsent of a tool for marketers"
Feedbackly provides highly detailed analysis and segmentation of the data based on several parameters: and the most useful of them all - emotion! T...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"CX software, Education, Consulting, and Expertise in the Industry to Gain and Keep More Customers"
Engaging surveys, key performance indicators, net promoter scores, customer journey analytics, and root-cause analysis will give you the answers yo...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Honest Customer Feedback (Small Business)"
Feedbackly is a great customer feedback tool! It's super easy-to-use and very user friendly (in my opinion). If I had to select the best feature ab...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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Feedbackly Media

Feedbackly Demo - The only CX platform that measures human emotions.
Feedbackly is the only CX solution on the market that allows you to measure human emotions and their correlation to your sales.
Answer a few questions to help the Feedbackly community
Have you used Feedbackly before?
Yes

29 Feedbackly Reviews

4.3 out of 5
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29 Feedbackly Reviews
4.3 out of 5
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4.3 out of 5
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G2 reviews are authentic and verified.
Here's how.
Hanish K.
HK
Product manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Feedbackly?

I like that feedbackly is so easy to use and it is a new product on the market. Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

There can be more insights provided on customer emotions. For example, how can we engage users with a certain behaviour Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

We use feedbackly to understand our customers better and tailor responses accordingly. Review collected by and hosted on G2.com.

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Maulik P.
MP
Senior Technical Lead
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Feedbackly?

the insight into customer experience is important for continuing improvements of busy Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

nothing special, but the engineering interaction is important Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

used for poc for a project to collect the experience using readily available template Review collected by and hosted on G2.com.

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Samantha L.
SL
Data Analyst
Small-Business(50 or fewer emp.)
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What do you like best about Feedbackly?

Easy to use with a helpful demo of the product Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

There is nothing that I disliked about this product Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

It allows me to gain insight on what is working for my company and what isn't Review collected by and hosted on G2.com.

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Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Feedbackly?

The quality of the search is informative which is very helpful while approaching customers. Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

No video portal to attach video files of any length and the non-availability of this feature limits the media form. Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

Feedbackly is currently solving the issue of the video portal which can benefit me in uploading any files. Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about Feedbackly?

love how much feedback we are able to receive through this product and the goals weve accomplished because of it Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

it still has some work to be worked upon and needs a few more tweaks for it to be perfect Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

it is solving our feedback and review process for the team Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about Feedbackly?

It's very easy to use. The efficiency of the product is very slick and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

There are some kinks that I hope to see ironed out in future updates! Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

Feedback is hard to get -- this application allows you to get it, and it feels like a positive thing, not a negative. Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Feedbackly?

Easy for consumers to use, not time-consuming or distracting like other feedback tools. Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

As with all feedback software, any sort of survey can be difficult to appeal to customers. Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

Getting quick and basic feedback from consumers. Review collected by and hosted on G2.com.

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Verified User in Performing Arts
UP
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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(Original )Information
What do you like best about Feedbackly?

It is a one place solution for all the feedbacks. Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

Other than the high cost involved, I do not see any other issue. Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

It helps me to stay ahead of what my target customers demand by providing me with invaluable review. Review collected by and hosted on G2.com.

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Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Feedbackly?

Feedback on cloud for sales areas or companys Review collected by and hosted on G2.com.

What do you dislike about Feedbackly?

the product could be available in more languages Review collected by and hosted on G2.com.

What problems is Feedbackly solving and how is that benefiting you?

It creates customisable surveys and publish them on your own communication channels Review collected by and hosted on G2.com.

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