Faveo Help Desk Pros and Cons

The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports. Customer support is also proactive expect during a few cases. Review collected by and hosted on G2.com.

The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negative. Review collected by and hosted on G2.com.

The workflows and approval workflows are very customizable and enable various matrices.

The Ability to create custom statuses and how they behave with the requirement of the end user. Review collected by and hosted on G2.com.

The users/contacts cannot see their ticket form details on the user end.

Using a third party to integrate WhatsApp.

Add integration for Instagram Direct Messaging. Review collected by and hosted on G2.com.

Software works well, flexible, good insight on supporttickets Review collected by and hosted on G2.com.

Wish there was an AI solution for answering tickets with standard questions Review collected by and hosted on G2.com.

Easy to use software and quick support from FAVEO. Review collected by and hosted on G2.com.

Faveo is a complete software and their team is working hard in order to launch new features Review collected by and hosted on G2.com.

Faveo Help desk is very user friendly to handle the client, and monitoring agents. Fully automated solution for the customer mangement. Review collected by and hosted on G2.com.

Overall the application is fine for us. no dislikes Review collected by and hosted on G2.com.

The smooth automation from email to ticket number tracking. Review collected by and hosted on G2.com.

The mobile application tends to stick to receiving notifications which might lead to team members attending late ticket reports. Review collected by and hosted on G2.com.

Great platform, good support and easy to customized. Based on Laravel framework and robust technologies the system works very well. Review collected by and hosted on G2.com.

Although it is always improving it's UI, I would like to see more ajax and modern interfaces added to the system, but it works pretty well. Review collected by and hosted on G2.com.

Faveo Help Desk is amongst the popular cloud-based help desk applications used by small organizations and businesses. The best things about this application are that it is simple to use, and it can be greatly customized according to the organization's requirements. Review collected by and hosted on G2.com.

One drawback while using Faveo help desk is that it can be a little tedious while patching updates. But then again, the support team is very efficient so one can get all their issues sorted out promptly. Review collected by and hosted on G2.com.

We have been using faveo helpdesk as ticket management system for our organisation. It is a great system with very good user interface for user as well as administrator. Faveo has lots of feature among those which we frequently use include workflow which we use to filter tickets based on users and also on types of ticket based on topic to auto assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too. Review collected by and hosted on G2.com.

I dont have any complaints or problems faced till now. Review collected by and hosted on G2.com.

The customer service is very professional Review collected by and hosted on G2.com.

Nothing. Everything I like and support in faveo Review collected by and hosted on G2.com.