Faveo Help Desk Reviews & Product Details - Page 2

It's on prem solution with less cost and at a good price

The support team is fast and supportive. Regular updates with new functions. Able to record the tickets and reporting system according to standards. Review collected by and hosted on G2.com.

Nothing. Everything is well achievable... Review collected by and hosted on G2.com.

Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification, authentication system that integrated to LDAP and the workflow settings really helped us. Review collected by and hosted on G2.com.

Everytime we update to a newer version, our customizations seem to be bugged. Apart from that the status setting is resolved & close on the ticket is difficult to customize according to our need. Review collected by and hosted on G2.com.

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. Review collected by and hosted on G2.com.

There hasn't been anything significant. A couple of bulk functionalities were slow but we reported it to the team and it was resolved on a timely basis. Review collected by and hosted on G2.com.

Notifications from the helpdesk have helped us provide timely resolutions for grievances before they turn into escalations. This, in turn, has helped prevent returns for us.

This has helped my team not break their heads about what responses they need to be sending out. The knowledge centre has made their lives easier Review collected by and hosted on G2.com.

My immediate requirements of sending out communications, resolving email tickets, and segregating emails to respective departments are being met just fine. I have been using the helpdesk for under 6 months and I haven't had any issues that may be relevant to others. Review collected by and hosted on G2.com.

The FAVEO product is very user-friendly and easy to ensure your support staff can handle incoming tickets. Review collected by and hosted on G2.com.

I can't think of anything I dislike. So far everything works. Review collected by and hosted on G2.com.

Technology. I love developing in Laravel and Vue.js Review collected by and hosted on G2.com.

Update procedure is not stable. Every time I've try to update faveo, I had a problem Review collected by and hosted on G2.com.

Self hosted

Good price

Support team is fast and listen to feedback

Regular updates with new functions

Being able to record working time at tickets and create (monthly) reports. Review collected by and hosted on G2.com.

Some changes in updates are not always useful, but when sending feedback about that, they are open to rollback some changes. Review collected by and hosted on G2.com.

- Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version)

- Has most of the features that leading ticketing systems do

- Easy to use and straightfoward user interface

- Easy to customise

- Love the multi-level approval workflow

- Cheap and inexpensive compared to other ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like competitions do)

- Really easy to get hold of their team for any queries Review collected by and hosted on G2.com.

-Hardly any. Perhaps a more granular customisation on the email as there are some system emails that I'd like to change, but not a dealbreaker. Review collected by and hosted on G2.com.

User interface is nice and modern.

Rather complete functionality.

Self Hosted with fair price Review collected by and hosted on G2.com.

Mail notifications are bound to roles, that does not exactly fit to how we work. Review collected by and hosted on G2.com.

This software has all in one features which makes it one of the good tools on the web. Review collected by and hosted on G2.com.

When I was working with Faveo Helpdesk it had a number of bugs in regards to AD integration. This was check by the support team and fixed. Review collected by and hosted on G2.com.