Fathom being a note taker and meeting recorder, the UI is minimal as expected which means it does not distract or cover over my main windows or work. The UI simply lists the current and recent meetings with some common options which is brilliant. The app. integrates efficiently by joining my Teams meeting automatically. Also, the option of having only 1 Fathom agent per meeting when multiple team members are using Fathom is pretty good as it prevents multiple recordings of the same meeting. The performance in terms of listing key points and todos from meetings is exceptional and I think it uses AI to do this as the text in the notes from Fathom is not verbatim from the meeting. Overall it saves me a lot of time which I was otherwise using to note down key points or todos from a meeting, causing sometimes in meetings to miss some points while manually noting down. Fathom has resolved this exceptionally. Review collected by and hosted on G2.com.

Initially in multi user meetings, we had 4-5 Fathom agents for different users joining in and essentially duplicating the meeting recording and notes. We had to ask the engineering team to look into resolving this, and the solution of 1 Fathom agent per meeting resolved it. I believe this option should be more visible in the UI or in another way. Review collected by and hosted on G2.com.

That it is lightweight, easy to use, versatile and helps me pay attention in a meeting rather than having to make notes. Which is especially hard for me because I am blind, so I use a screen reader. Therefore, if I have to make notes myself, I have to listen to the speaker, my screen reader, and also have mental energy and attention left to try and summerize what I'm taking in. Review collected by and hosted on G2.com.

There are some screen reader accessibility issues with it, some elements being unlabeled. It's not impossible to use, but cumbersome at certain points. If more fixes were made to get the app to follow WCAG guide lines, I would appreciate it. Review collected by and hosted on G2.com.

I am in meetings a lot of the day, often I am sharing my screen to demo and trying to take notes on another screen for follow-up. Fathom allows me to be fully present with the client with the ability to review the call after.

Love that it emails a summary to all participants after call, one less thing I have to remember to do.

Also like that the summary has links that take me directly to the spot in the recording where that item was discussed. You can also send out a specific line item to people that weren't on the call. Review collected by and hosted on G2.com.

I don't like that Fathom shows as on video in Teams, takes a lot of space and looks like I am on the call from 2 devices. Review collected by and hosted on G2.com.

Fathom’s free plan is excellent - one of the very best on the market. Onboarding and support have been solid. The user interface is mostly straightforward.

Meeting transcripts and summaries are generated and delivered extremely quickly, usually within a minute or two after the meeting ends. And they are for the most part, very well structured and contain the right amount of detail.

Finally, Fathom’s MCP is excellent- it’s been essential for tying Fathom into other tools in our software ecosystem.

We are new to Fathom but it has already become a permanent and core part of our enterprise stack. Review collected by and hosted on G2.com.

There are a few quirks in Fathom's UX that make some basic functions harder to find than they should be. E.g. sometimes I have found that it is not possible to minimise the floating Fathom app in a meeting. While other times, the function is available. I also wish it were easier to add Fathom to an unscheduled meeting in Teams. So far, I haven’t been able to find a way to do that. It would be great if Fathom could release a Teams app that’s accessible directly from the Teams meeting UI.

My only issue with the AI meeting summaries is how actions are presented: they’re split between “Action Items” at the top, the summary body itself, and in “Next Steps” at the end. It doesn’t feel clean, and it still requires trawling through the summary to make sure you’ve captured every action. Review collected by and hosted on G2.com.

Honestly, the absolute best part is that I don't have to scramble to take notes anymore. Fathom just sits in the background, records, and puts together a surprisingly accurate summary right after the call ends. Review collected by and hosted on G2.com.

Sometimes having the bot physically join the call as a "participant" can throw off clients or people who aren't used to it. It usually requires a quick 10-second explanation at the start of the meeting so people don't think they're being spied on. Review collected by and hosted on G2.com.

Fathom has become a core part of my sales and partnership workflow. It automatically records, transcribes, and summarizes meetings with very little setup, which saves significant time after every call.

What I find most valuable is the quality of the AI-generated summaries and action items. Instead of spending time taking notes, I can focus entirely on the conversation. After the meeting, I get a structured summary, key discussion points, follow-ups, and next steps that are easy to share with prospects, partners, and internal stakeholders. Review collected by and hosted on G2.com.

There is very little to dislike. Occasionally, some industry-specific terminology or company names require minor corrections in the transcript, especially during highly technical discussions. Review collected by and hosted on G2.com.

1) The interface is really easy to use.

2) It integrates with your Google, Zoom & Teams calendar seamlessly and the app you install also pops up once your meeting is about to start, giving you a reminder for your meeting

3) You get your full transcript, the video recording and the summary of the meeting, regardless of the platform you used and the length of the meeting.

4) Guess what? Even on the free tier, all these services are still available endlessly

5) I have also noticed that its native transcription works more accurately out of the 3 I tried.

6) After your meeting, it automatically sends you and other participants the summary

7) That summary is sent within 3 minutes, and you can also customise who gets

8) And yes, when you newly create an account, there are interactive video lessons that teach you how to use the fathom.video notetaker's app and web interface Review collected by and hosted on G2.com.

Ummm... you cannot eat your cake and have it back.

The full video recording of your meeting is saved to the cloud. So if you are not comfortable with that, then that's the only downside I know

I have not tried requesting them to delete a recording before though. You can try Review collected by and hosted on G2.com.

**UI / UX**

Exceptionally easy to use. The interface is clean, intuitive, and requires almost no training. Our team adopted it quickly, and it became part of our workflow almost immediately.

**Integrations**

Fathom works brilliantly with our wider tech stack, but what has been particularly powerful is using it alongside Claude. We can ask Claude questions about meetings that happened months ago and instantly surface decisions, themes, and insights without having to search through notes manually.

**Performance**

Reliable, accurate, and fast. Meeting summaries, action points, and transcripts are consistently high quality, helping us stay focused during conversations rather than taking notes.

**Pricing / ROI**

The ROI is outstanding. It saves hours every week and is free for charities, which is remarkable. For a small organisation, the value far exceeds the cost.

**Support / Onboarding**

Very straightforward to set up and use. The learning curve is minimal, making it easy for teams to get value from day one.

**AI / Intelligence**

This is where Fathom really shines. Beyond summarising meetings, it helps us identify patterns and themes across conversations. We can analyse how much time we spend on different topics, spot emerging strategic issues that we had not consciously recognised, and uncover recurring themes across months of meetings. It genuinely helps move our work forward and improves decision-making.

I've recommended Fathom to many other charities and nonprofits. It is one of the most useful AI tools we use. Review collected by and hosted on G2.com.

The only area where Fathom could improve is name recognition. As an international charity working across Africa, Asia, Latin America, and Europe, many of our meetings include names that are less common in English-speaking contexts. Occasionally, Fathom misspells names in transcripts and summaries. For example, one of my colleagues is called Ksenia, and her name is sometimes transcribed incorrectly.

The impact is relatively minor because the overall transcript quality is excellent, but it does mean that I occasionally need to review summaries before sharing them externally. It would be helpful if Fathom allowed users to build a custom organisation dictionary or learn names from previous meetings so that accuracy improves over time.

That said, this is a small issue in an otherwise outstanding product. The AI summaries, ease of use, integrations, and strategic insights more than compensate for the occasional spelling error. In particular, combining Fathom with Claude has been transformative for our organisation. Months after a meeting has taken place, we can analyse discussions, identify recurring themes, uncover issues that were emerging beneath the surface, and understand how our team is spending its time. These insights have genuinely improved our decision-making and strategic planning.

I've recommended Fathom to many other charities. The fact that it offers a free plan for nonprofits makes it even more valuable, and it remains one of the most useful AI tools we use. Review collected by and hosted on G2.com.

Easiness to integrate into my meetings, Free Plan gives me enough features/freedom. I like that I don't have to worry about taking notes during my meetings and it improves my focus during meetings. The AI summary afterwards helps me a lot to get clear on what matters and what actions follow next. Review collected by and hosted on G2.com.

Sometimes the Notetaker doesn't join my meetings by itself and I have to manually trigger it. Could be bug or setup issue. Review collected by and hosted on G2.com.

I love that it store video that I can share with customers (it will even auto-share if I want it to), makes detailed, organized notes, and links each note to the timestamp in the video so I can immediately jump to it. The AI that writes the meeting notes does a great job of summarizing what's important, some of the best I've seen. I didn't need much support for onboarding because it's very intuitive to use. It integrates perfectly with HubSpot and will automatically transfer my meeting notes, and integrates well with Claude as well. The price is reasonable as well. I've never had any issues with performance. I don't think it's ever been down when I needed to use it. Review collected by and hosted on G2.com.

The only annoyance is the way the icon presents on the screen. It typically gets in the way of clicking other buttons, but you can slide it around and move it out of the way, so it's a minor annoyance. I'm not sure how else they would display it to make it better. Review collected by and hosted on G2.com.