Fast Track Reviews & Product Details

The interface is super sleek and intuitive, making it a breeze to navigate and collaborate with your team. Plus, the range of options for adjusting and optimizing send-outs is impressive – we can easily tailor our communications to maximize engagement. Furthermore, FastTrack provides responsive account managers who are readily available to address any queries or concerns. The account managers' prompt assistance and expertise contributed to the smoother execution of our projects. Review collected by and hosted on G2.com.

The only downside is that FastTrack only displays time in Coordinated Universal Time (UTC). This is a hindrance for our team as we're operating across different time zones, so sometimes we need to manually calculate and convert the timings to the local time of our clients. Review collected by and hosted on G2.com.

The collabarative, working relationship we have with them.

The product is very solid, it has all of the features you would expect from a CRM system but I believe the service they provide is what helps them stand out.

We have dedicated Account / Technical management who really seek to understand our goals and are also proactive in terms of additional functionality that could be of benefit to us. Review collected by and hosted on G2.com.

Our backend architecture is quite complex and as such we have had to 'bend' Fast Track to accomodate our ways of working. This means that some features take a while for us to be able to adopt. Review collected by and hosted on G2.com.

Real time data and the possibility to act upon it in real time. Straightforward integration. Easily understandable UI. Good email templating system with custom variables. Great onboarding and continuous support. Review collected by and hosted on G2.com.

Some inconsistencies: why can I not use pre-created triggers as a custom trigger inside lifecycles? Why can I save reports only if they are part of a dashboard? Saving simple reports created with "explore" mode would be beneficial, as you sometimes just start building, but might actually come up with a very valuable report in explore mode. Review collected by and hosted on G2.com.

I would highlight the main points:

- automation and building communications with customers at all stages of life cycles on the project, and wide opportunities for retention;

- narrow segmentation and real-time segmentation;

- multi-channel marketing communications;

- advanced analytics;

- continuous development and improvement;

- cool team of specialists. Review collected by and hosted on G2.com.

The process of launching campaigns sometimes seems too multi-stage) But, our wishes and suggestions are taken into account. Review collected by and hosted on G2.com.

- Possibility to create Lifecycles, covering all communication for current promotions

- Bonus engine feature

- Multiple options for reactivation/retention etc., campaigns

- Multiple events and filters to choose from

- Real-time reporting

- Possibility of creating 1:1 experience

- Fail-safe mechanism Review collected by and hosted on G2.com.

- Time zone setup (only UTC). It would be nice to have CET as well. Review collected by and hosted on G2.com.

Fast Track CRM has been instrumental in transforming our customer relationship management approach. The real-time data capabilities, coupled with the ability to create personalized experiences, has significantly enhanced our customer interactions. Its user-friendly interface and sophisticated automation features make it an absolute joy to work with. Additionally, Fast Track's focus on continuous innovation, especially with their Singularity Model and pathway to self-learning CRM, sets it apart from other platforms I've used. Review collected by and hosted on G2.com.

While Fast Track CRM offers a wealth of features, some of the more advanced features, like utilizing the Data Studio effectively, might require a more comprehensive understanding of data analysis. However, the Fast Track team provides excellent support, which mitigates any initial challenges. I believe it would be beneficial if more in-depth training modules or tutorials were included within the platform. Review collected by and hosted on G2.com.

One of the best things about fast track is it's super attentive and available support team that can help with any related question or issue Review collected by and hosted on G2.com.

Depending on how you work with the system, being a real-time based tool, larges databases or sendouts may suffer a little bit of delay Review collected by and hosted on G2.com.

A very user-friendly tool, helps to have everything in one place Review collected by and hosted on G2.com.

would be nice to have the limits option in the segmentation, meaning if a player has a 20 euros daily or maybe monthly limit so it's not worthy to send offers to that player Review collected by and hosted on G2.com.

Efficiency, real-time and flexibility platform. Fast Track team has been supportive and cooperative in helping me with their system. Review collected by and hosted on G2.com.

I hope they'll have a dedicated team for clients in the future. Review collected by and hosted on G2.com.