FareHarbor Reviews & Product Details - Page 2

We were able to integrate all or most of our contacts info from our old system to fare harbor. Review collected by and hosted on G2.com.

We run an escape room. Say a group books for 4 players, then comes in with 5, we have to manually go in and change some information. Review collected by and hosted on G2.com.

Best thing about Fareharbor is that the more you use it, the more advantage you get from it. At first I was very doubtious about it, but after I got to know the system, I became really fond of it. You can make it bend on your needs, and modify it quite a lot and if you do not know something, the support team is more than happy to be helping or even doing the things ready for you. Really good support service. Easy to use and manage, easy to teach for everyone and all my workers have been really pleased with it so far. Review collected by and hosted on G2.com.

Using the system on a phone is a bit clumsy, but not possible. Would be amazing to be able to manage multiple destinations in one screen. Also editing should have more flexible options. At start it is confusing and seems really big job to set up, but in reality it is reather easy when you just get the hang of it. Review collected by and hosted on G2.com.

The most amazing part is that this software integrate with our website and phones so clients can access the service through their phones. It is simple to book tour and travel from anyplace anytime. Review collected by and hosted on G2.com.

I barely have problems working with this excellent tool. I have benefited a lot and my clients have not complained of delays and hence i have no dislikes. Review collected by and hosted on G2.com.

Is that the platform has a very good on boarding team , they help you with all the process and they even setup and customize everything for you, and is free they just charge you a commission for every sell

Normally all the platforms are very expensive and they charge every month Review collected by and hosted on G2.com.

the only thing is for instance if you are in Mexico and you sell in usd dollars the final pricing show in local currency as pesos

Other thing is that is that they don't have a mobile app Review collected by and hosted on G2.com.

Our reservations rely on equipment rental and Fareharbor allows us to input our equipment and track it across multiple classes/rentals within the same time slots. (aka "Shared Resources") For example, if we have 10 Paddle Boards available and someone books 2 of them at 10am for SUP Yoga, it will pull those 2 boards out of the availabilities of all other classes/rentals at that same time slot. This allows us to give all classes/rentals a fair shot at our full fleet vs saying "we have 10 boards for 2 classes so this one gets 5 and that one gets 5" ...when the demand for that day may be 8 in one and 2 in the other. Review collected by and hosted on G2.com.

I love almost everything about FH, but I REALLY despise how payments are shown in bookings. Everywhere you can possibly look on a booking, it will list payment received as $x, but in reality it's showing payment received minus your FH fees.... which is NOT an accurate display of the payment received from a client, but rather the money we, as a company, end up collecting from that particular booking after FH fees are taken out. This is EXTREMELY confusing when talking to clients who need refunds, reschedules or just have a question about what they were billed. We look at the screen and even where it shows their credit card info, it states "$x charged to Visa #xxxx" ...when that's not the full amount that was collected. The ONLY way to see the amount they were billed is to take the steps you would for emailing them a receipt. At that point you can "preview" the email and see their accurate receipt. It's really REALLY dumb. Review collected by and hosted on G2.com.

Fareharbor's customer support is unreal. From the moment we signed-up with them, they have excelled at being super responsive- and friendly about every interaction (no matter how many times I need help setting up codes etc) no matter the time of day or night! Review collected by and hosted on G2.com.

Because Fareharbor has so many options to help my company, build reports, set-up my for sale events and tickets etc, the software can at times be overwhelming. Lucky for me, support answers every call and quickly takes care of anything I can't do myself (and never makes me feel like I'm "putting them out." Review collected by and hosted on G2.com.

I have tried multiple booking companies for my brewery tour business and the only one that has been easy to work with and with service that is truly quick and available is Fareharbor. I have not regretted my switch to their booking and after so many ignored issues with other booking competitors , Fareharbor is a breath of fresh air in comparison and they really seem to care. I recommend them to anyone needing a dependable booking company. Review collected by and hosted on G2.com.

Some features can be a bit complex at first but with the videos and available service help its easily remedied. Review collected by and hosted on G2.com.

FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time.

FareHarbor’s mobile app is super easy to use and allows tour operators to go paperless.

Customer support is available 24/7/365. Team members are friendly, knowledgeable and happy to help tour operators figure out technical issue on the backend.

FareHarbor is on the cutting edge of advanced reservation technology and has experienced astonishing growth since its launch in 2013. FareHarbor rocks the booking software world! Review collected by and hosted on G2.com.

Adding promo codes to tours is a long process and a bit confusing. Wish it was easier to use. Review collected by and hosted on G2.com.

The support team is very fast acting and responsive to our needs. The system is intuitive and easy to navigate. It works well via multiple APIs to connect to the distribution networks we use like Expedia. Keeps our business running with little headache. Review collected by and hosted on G2.com.

The software lacks a little in reporting, options for custom tours, connections with accounting software, and employee scheduling software. One of the largest drawbacks is you can not sell add-on items like shirts, meals, or souvenirs from the system. A POS feature would help a lot. The iOS app is just their mobile website in a dedicated browser. Overall it is a good stand-alone product for working with tour reservations but lacks in other functionality. It does get better and better every day but still has a long way to go. Review collected by and hosted on G2.com.