FacilityOS Pros and Cons

It's so easy to set up, it's so easy to implement, it's so easy to get customer service, it's so easy to make updates. Everything about the iLobby experience is easy. Review collected by and hosted on G2.com.

I can't think of any downsides, but occasionally I wish it had a decision-tree level organization as we have lots of documents for visitors to sign depending on their role. Review collected by and hosted on G2.com.

The swiftness in the program itself is just absolutely incredible. I love how responsive it is and when takes the picture it never tends slow up or anything!! Review collected by and hosted on G2.com.

Not much probably would like to see a dark mode and also a function to to pair up like workers, contractors and employees with their kids short functions like that could really help the app grown exponentially. Review collected by and hosted on G2.com.

At our organization, we have successfully implemented iLobby (Visitor OS) across multiple sites. This visitor management system has proven to be an excellent solution, offering enhanced security—particularly through visitor pre-screening—streamlined check-in processes, and improved audit readiness with robust data retention, reporting analytics, and NDA integration.

What has impressed me most about iLobby is its scalability/ease of integration and exceptional customer service. I have seamlessly deployed the iLobby Visitor Management solution at various sites across the United States and plan to expand its implementation to locations in Mexico and Canada in the near future.

The system is user-friendly and arrives fully configured, significantly reducing setup time. Additionally, our account representative, Chase, has been incredibly attentive, consistently providing prompt solutions and thorough answers to any questions or concerns. Review collected by and hosted on G2.com.

For businesses with the budget to accommodate these additional costs, iLobby delivers a highly customizable and efficient solution. For those with more constrained budgets, it’s worth carefully evaluating which features are essential to ensure cost-effectiveness. Review collected by and hosted on G2.com.

This system allows you to go from a manual process to a paperless one with more efficient approval flows, and it also allows the site manager to have better visibility about the personnel who have checked in. In case of an emergency, it is easier to know who is inside the site in case of evacuation or drill. Ease of integration of a new site and the implementation is very simple, in addition there is relevant information for implementation and very useful in the portal. This system allows a better presentation of your business to visitors. Review collected by and hosted on G2.com.

If a personalized improvement is required, the implementation time may vary depending on the availability of the ilobby team. The Bluetooth connection between iPad and printer is not the most stable. Customer support is not the fastest. Review collected by and hosted on G2.com.

service is very good, with quick follow up on questions. the system is easy to use and the customizability is pretty good. Review collected by and hosted on G2.com.

i wouldnt say its a dislike, but it would be a nice feature if the customizable forms were more interactive; say I have someone sign in and there could be a form they actually fill out by choosing as an example a b or c for lets say have you read our policy a yes b no c I have but have questions etc Review collected by and hosted on G2.com.

The support, ease of use from the admin, config, and user interface side, adding custom features without timely and costly backend programming, and overall performance. The system works great and easily integrates within your network environment, notifications are in real-time, we have taken out the human element of our reception area which allowed us to refocus staff. Review collected by and hosted on G2.com.

I have yet to find any downsides. The support is great, pricing and terms are great. Review collected by and hosted on G2.com.

The hardware is provided by the company. This ensures that you are not relying on an app which may not work. Also it can be as robust or as simple as you would like for it to be. Review collected by and hosted on G2.com.

The ID scan feature is not as intuitive as the other features, but it works great. Review collected by and hosted on G2.com.

Solutions oriented toward emergency management, lobby management, visitor/guest management, and the recordkeeping associated with managing it all. Very little integration and implementation. Review collected by and hosted on G2.com.

If you're looking for a solution to emergency management, lobby management, visitor/guest management then there's not much to dislike about iLobby's product. Very much centered around the users needs. Review collected by and hosted on G2.com.

Easier to navigate

Customer friendly

Everything is smooth, faster

Easier to update the setting for the site without having to reach out to the support team

Customer support team is really friendly and quick

Useful through the whole day without any interruptions

Easy to install and use

Easy to implement the system Review collected by and hosted on G2.com.

It lacks the ability to add more people to reach information about contractors or visitors signing in. Review collected by and hosted on G2.com.

Our company is unique in a corporate setting due to the requirements we have to satisfy. Most companies do not have to deal with the same requirements and a lot of products are not compliant for us to use off the shelf. Anton and the staff at iLobby have really helped us make their product fit our needs and helped us integrate it into our daily operations here. Their quick response to requests and thought out answers shows me how flexible they and their product really are. The system is personalized for our company and very easy to use. It is something that we use daily multiple times a day. Review collected by and hosted on G2.com.

The system is still rather new to us and again we have unique circumstances here. Every time we run into a snag, iLobby support has been there to provide an answer or a work around so we can get all of the benefits of their system. Review collected by and hosted on G2.com.