FacilityOS Pros and Cons

Ease of viewing of visitors. Keeping track of who has visited in the last month. It was very easy to implement the system and to set it up. Customer service is outstanding. Having the ability to record if they are a US citizen or not. Review collected by and hosted on G2.com.

Nothing I like everything about it. I am looking to have it installed in other locations. Review collected by and hosted on G2.com.

I really appreciated Zach Schendel and teams help through the entire proceess from inquiry to project close. Prisha from the onboarding team was amazing at assisting with setup and onboarding. The software is easy to use and helps drives Ardent Mills value of simplicity. Review collected by and hosted on G2.com.

I cant say there is anything is dislike about the company or product. Review collected by and hosted on G2.com.

iLobby is a great way to bring in visitors without the need for a receptionist. This has allowed us to free up time for our receptionist to perform other duties. It also eliminates the need for coverage during vacations. The system automatically notifies site personnel when a visitor has arrived. iLobby is easily integrated with our current systems to allow automatic notifications. Customer support has been great. Any questions have been answered quickly. They have offered suggestions how to implement user friendly options. Review collected by and hosted on G2.com.

Thus far, we have not identified anything about iLobby to dislike. Review collected by and hosted on G2.com.

Easy way to digitally collect sign-in records for your facilities. Easy to create multiple check-in flows based on your type of visitor. Customer support is readily available. Review collected by and hosted on G2.com.

Since it operates on a per-kiosk basis, high traffic areas can get to be very expensive if you need more than one. Review collected by and hosted on G2.com.

iLobby had everything the other softwares, but one of the key points was the hardware ownership. As IT, not having to buy, replace and support the iPads and label printers in several sites Globally is one of the most important factors. Review collected by and hosted on G2.com.

I don't see any downside, project implementation was great, support is fast and responsive, and all users learned how to use it quickly. Review collected by and hosted on G2.com.

I love that the software is clear and easy to use. I also like that the equipment is reliable! I have yet to experience any issue with the ipads or printers - including connectivity. Review collected by and hosted on G2.com.

The biggest issue I've had with iLobby is that it doesn't seem to cater to large groups. For example, this morning we had 50 visitors - and only 2 sign-in kiosks in the area they were visiting. Of course, I can check them in using the software on my end. But doing it that way is very time-consuming - and it doesn't allow groups to view the documents we want them to review during their sign-in. I deal with large groups a lot and ensuring they're all signed in - quickly and efficiently - by 8:00am has proven difficult. Review collected by and hosted on G2.com.

iLobby is a very well designed solution. The user interface is simple and easy to use. The sales team is very responsive and easy to work with. Their implementation team has a well defined implementation process. Review collected by and hosted on G2.com.

No option to supply our own devices for price savings. Scanning drivers licenses or a QR code that we can print for visitors to scan cost extra. Review collected by and hosted on G2.com.

iLobby is a well-designed visitor management system that makes front-desk operations smoother and more efficient. The user interface is intuitive, and the system is packed with useful features like ID scanning, visitor badge printing, and automated check-ins, which enhance security and streamline visitor tracking. The ability to customize workflows and integrate with existing security systems is a major plus.

Strong customer support experience. Live on site visitor log. Review collected by and hosted on G2.com.

There are a few areas where iLobby could improve. The reporting functionality, while useful, could be more flexible, allowing for more customization in filtering and exporting data. Additionally, the mobile experience could be optimized further, as some users may find navigation less seamless on smaller screens.

Perhaps add capabilty to track the visitors location on site. Review collected by and hosted on G2.com.

It has helped make visitor and truck driver check-ins much more efficient. I've reached out with some suggestions to help us improve our experience and they have been very accomodating with our suggestions, and have helped us implement some of them as well. I would highly recommend this company and service for anyone looking to improve their procedure for visitor and/ or driver check-ins. Review collected by and hosted on G2.com.

I would like to see the ability to customize notifications and maybe a schedule for hosts. Aside from that, everything is great so far. Review collected by and hosted on G2.com.

The iLobby team has been very willing to work with us to ensure that the iLobby solution fits our needs. The team has gone to great lengths to add some custom options that best suit our organization. Review collected by and hosted on G2.com.

The biggest complaint I've heard is that the sign in process is a little confusing, particularly in that guests are often unaware that they need to scan the barcode on the back of their drivers license. Review collected by and hosted on G2.com.