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FacilityOS Reviews & Product Details - Page 10

FacilityOS Overview

What is FacilityOS?

iLobby is the global leader in facility and visitor management for complex enterprises and regulated industries. Deployed across more than 6,000 sites worldwide, iLobby’s FacilityOS platform powers complex work environments by optimizing and automating key facility processes to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is an end-to-end Facility Management platform, consisting of multiple independent modules for visitor management, emergency and evacuation management, physical visitor and contractor access control, and package collection and verification. These powerful modules address specific functional areas and when used in combination, provide a fully integrated, holistic facility and visitor management solution. Visitor Management Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS streamlines and automates visitor management so you can improve workplace safety, security and compliance. Emergency and Evacuation Management EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. Physical Identity and Access Management SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guest enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Package and Delivery Management Make the tracking and management of incoming packages simple and secure with DeliveryOS. Manage deliveries, track materials, verify and accept packages, see all deliveries at a glance, and more. Powered by proven technology, people and processes, iLobby is reimagining how organizations can keep their people and their facilities safe, secure and compliant.

FacilityOS Details
Product Website
Languages Supported
Amharic, Arabic, Bengali, Bulgarian, Danish, German, Greek, English, Basque, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Macedonian, Burmese, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Somali, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

FacilityOS is a tablet-based visitor registration and management platform that streamlines the check-in process by capturing images, sending instant visitor notifications, printing custom badges and collecting signatures it tracks every visitor at the facility and allows user to easily retrieve visitor data as well as export it for further analysis all information and documentation is encrypted and stored in a secure cloud for as long as need.

How do you position yourself against your competitors?

iLobby's industry leading Facility and Visitor Management Solution, FacilityOS, is more than just a simple visitor sign-in application. It is a modular solution designed for complex, security conscious and regulated industries such as manufacturers, government institutions, and industrial complexes. FacilityOS extends facility security, safety and compliance to all aspects of an organization's operations, including visitor and contractor management, emergency evacuation and mustering, access control for temporary visitors, and mail and package collection and verification. Some of the world's most prestigious organizations put their trust in iLobby every day to keep their employees, visitors and facilities safe and secure.


Seller Details
Company Website
HQ Location
North York, Ontario
Twitter
@goilobby
128 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Description

iLobby is an innovative SaaS-based facility and visitor management platform that’s become an integral part of day-to-day operations for companies in manufacturing, industrial, warehousing/logistics, airports, and other complex enterprises.   The iLobby platform streamlines the management of visitors, contractors, temp workers, and deliveries with a convenient self-serve checkpoint. The platform significantly improves operational efficiency, while enhancing professionalism and branding. iLobby’s enterprise-level features make it easy to reach a high level of security and regulatory compliance in a matter of seconds, even in highly-regulated facilities. Since becoming CEO of iLobby in
017, Mr. Mashiyev has grown the platform into a global leader in the industry and has attracted major institutions and companies such as Canada Post, Toronto Pearson International Airport, Scotiabank, Manulife, Pepsi, Netflix, CBC, Unilever, LG, PCL Construction, and more. The Toronto-based company now operates in over 45+ countries and the platform has been translated into 30+ languages.


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Overview Provided by:

Recent FacilityOS Reviews

AA
Aimee A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very Happy with Product"
We like that we are able to see who is in the office for the day; We like that we can go back and see who was in the office on certain dates to ver...
JF
Jhanelle F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fool Proof Solution to Manage Visitors"
How easy it is to use, and wasn't difficult to roll out.
SJ
Samuel J.Enterprise (> 1000 emp.)
5.0 out of 5
"Reliable service, great customer support, and a smooth onboarding"
Customer support team, from sales to onboarding, has been outstanding. The kiosks at our sites have been praised for their reliability and ease for...
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FacilityOS Media

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234 out of 235 Total Reviews for FacilityOS

4.7 out of 5
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234 out of 235 Total Reviews for FacilityOS
4.7 out of 5
234 out of 235 Total Reviews for FacilityOS
4.7 out of 5

FacilityOS Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FacilityOSQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AM
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

The customizable features of the UI tablet as well as reporting structure to capture different data points as well as provide PDF or documents that are required for a vistor to sign and store that information for future reference. Sites with CTPAT or other compliance needs for visitors should consider a solution like this Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

deployment was a bit challenging, mostly self guided with some teams call support. It would be helpful for it to be more turnkey. Even offer a solution for a tech to come do 100% of the setup onsite and charge a premium for that service. My time is more valuable than money in a lot of instances. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Taking away a manual tracking system and making it automated is the biggest benefit. Digital record keeping and a strong user interface to query reports and manage data. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Thank you for taking the time to share your experience. We're thrilled to hear that iLobby has helped you automate your visitor tracking system and provide digital record keeping. We understand the value of your time and are constantly working to improve our deployment process to make it more efficient for our customers.

JC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

iLobby was able to not only fulfill our need for reserving hoteling spaces but also to effectively handle evacuation needs as we have remote and hybrid workers now. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

No downside but a template for announcing it and how to do basic procedures when the various OS's are rolled out to employees would be helpful. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

With remote working it's nearly impossible to know at any one time who is in the building for an evacuation or other emergency. EmergencyOS and WorkforceOS gives us the tools to immediately know which workers, contractors and visitors are currently in the facility. EmergencyOS can produce an immediate list of building occupants and gives two way communication access to all. In an active shooter situation it can save lives. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

Thank you for sharing your positive experience with iLobby! We're glad to hear that our system has been able to fulfill your needs for reserving spaces and handling evacuation procedures for remote and hybrid workers.

Verified User in Building Materials
AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

The online portal to be able to track monthly contractor hours Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Can take a little while to go through all the required items, but those are set by our company not iLobby Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Keeping track of visitors in real time Review collected by and hosted on G2.com.

EK
Security Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

It eliminated our paper visitor/contractor sign in logs. It was super easy to install and train our teams. Our visitors also find it extremely easy to sign in using the iLobby kiosk. The Customer Service and Support we received from iLobby was amazing! The kiosk is being used constantly by all off our visitors and contractors. They are always available to assist with setting up the customized options and providing training. The Outlook Plug-In is extremley useful when scheduling meetings and events.

The integration was extremely easy and seamless. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There is nothing I dislike - iLobby is a great innovation. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Reducing the paper logs, having previous logs accessible via pdf at all times. Able to track who came in and when and how long they were on site for. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Thank you for highlighting the ease of installation, training, and the positive feedback from your visitors. We're committed to providing exceptional customer service and support, and we're glad to hear that you've had a great experience with us.

Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

Ilobby has a great user interface. Very easy to use for clients/visitors and the security staff. There was alot of support from the Ilobby team to deploy the software making it quite a seamless process. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I am not aware of any downsides with the software. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Electronic visitor management and paperleess aprpoach to sign in. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

We’re thrilled to hear that iLobby’s user-friendly interface and the support from our team made deployment a seamless experience. We also appreciate that our sign-in process has benefited your team.

Verified User in Sports
US
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

Better to track guest and employees coming into the building Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The ability for it to go offline and may take a while to reboot Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Keeping all individuals within the building in a database so that individuals can tract whose here and whose not Review collected by and hosted on G2.com.

DR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about FacilityOS?

We use iLobby to keep track of staff head counts on a daily basis and it also keeps a record of visitors / contractors entering and exiting the facility. The emergency OS makes for easy head counts during evacuation drills (staff and visitors) and keeps everyone in contact with each other. I have found the iLobby team to have great customer service which helped get my system online in a few hours. The system has been easy to use and intergrate into our daily routines. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We haven't had any issues or downsides to having this system installed Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

iLobby has been helping us with the record keeping of time contractors spend on site which helps us out in their billed hours. iLobby has also helped us in head counts and timing of evacuation drills. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We appreciate your kind words about iLobby and our customer service team. It's great to hear that the system has been easy to integrate into your daily routines and has been helpful for keeping track of staff head counts and visitor records.

CS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

iLobby is very easy-to-use, intuitive but also powerful. Set up was very straight forward and we were able to start utilizing it right away. We researched many other options and iLobby has proven to be the right choice. Beyond the features and functions, the iLobby team has been incredibly responsive and supportive. They have been great in helping us get our system to operate efficiently and optimally. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We don't have any complaints or regrets about going with iLobby. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

We were using a manual sign-in/sign-out roster. This didn't allow us to capture any metrics (without manually reviewing all the pages). In addition with the old system, we found entries could be illegible, incomplete, or incorrect. iLobby has corrected all of this and added more functionality to include Denied Party Screening through the integration of Visual Compliance. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're delighted to hear that iLobby has solved the issues you were experiencing with manual sign-in/sign-out rosters and has added more functionality to benefit your operations. Thank you for choosing iLobby!

JL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

I appreciate the dashbord for analytics as well as the touch free features as thsi came in very handy during covid. I like the QR code on the main screen to reduce line ups and allow for more than 1 person to register at a time. Support was great during teh set up process and tech support after install has been prompt and rofessional. We implimented iLobby at all 6 of our office towers both in the dock and the front desk and they integrate well . Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Not a huge fan of the older mounts, the newer ones are nice, but i feel they could be more sleek and professional for our usage Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Effeciant visitor login and alog outs as well as visitor management Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Appreciate your feedback! If you are interested in a different mount option, we can arrange for a special order for you. If this is something you are interested in pursuing, please reach out to us at support@ilobby.com and we would be happy to help.

JA
Manager, General Services Lactalis USA
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about FacilityOS?

iLobby is extremely versatile and easy to use. We have multiple sites all with different needs. This software allows us to track visitors, ties into third party vendor verification processes, notify our employees in case of emergency all with one simple set up per employee. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have yet to see a downside to using iLobby. It has checked all of the boxes for our need across multiple plants, offices and even countries. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

We are able to replace manual, paper visitor logs with downloadable reporting. We can also have our visitors watch our safety video and it will keep track of how long it has been since last watched to ensure we are compliant with our requirements. It also allows us to verify visitors and their qualifications in real time. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

Thank you for your feedback! We're glad to hear that iLobby has been versatile and easy to use for your multiple sites, and that it has helped you improve visitor tracking and safety compliance.