Top 10 Edge Alternatives & Competitors

Top 10 Alternatives to Edge Recently Reviewed By G2 Community

#1

Birdeye
By Birdeye
(3,148)4.7 out of 5
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Categories in common with Edge:
• SMS Marketing
• Online Reputation Management
• Live Chat
• Feedback Analytics
Try for free
Reviewers say compared to Edge, Birdeye is:
More expensive
See all Birdeye reviews
#2

Podium
By Podium
(1,845)4.6 out of 5
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Categories in common with Edge:
• Customer Communications Management
• SMS Marketing
• Online Reputation Management
• Live Chat
Get a quote
Reviewers say compared to Edge, Podium is:
More expensive
See all Podium reviews

Sponsored
Keatext
(4)5.0 out of 5
Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!
Visit Website
Visit Website
#3

G2 Marketing Solutions
By G2
(1,067)4.5 out of 5
Grow and maintain revenue faster with G2’s full-funnel marketing and selling solutions.
Categories in common with Edge:
• Online Reputation Management
Try for free
Reviewers say compared to Edge, G2 Marketing Solutions is:
More expensive
See all G2 Marketing Solutions reviews
#4

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Edge:
• Customer Communications Management
• Live Chat
Try for free
Reviewers say compared to Edge, Freshdesk is:
More expensive
See all Freshdesk reviews
#5

Reputation
By Reputation
(2,334)4.6 out of 5
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
Categories in common with Edge:
• Online Reputation Management
Get a quote
Reviewers say compared to Edge, Reputation is:
More expensive
See all Reputation reviews
#6

Textedly
By Textedly
(915)4.6 out of 5
Textedly is an SMS marketing communications channel that allows you to advertise, promote, announce, and engage with your audience through text messaging directly to cell phones. Textedly makes communicating with your contacts easy and efficient through their SMS and MMS Mass Texting Messaging service.
Categories in common with Edge:
• SMS Marketing
• Online Reputation Management
Try for free
Reviewers say compared to Edge, Textedly is:
More expensive
See all Textedly reviews
#7

SOCi
By SOCi
(2,796)4.5 out of 5
SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.
Categories in common with Edge:
• Online Reputation Management
Get a quote
Reviewers say compared to Edge, SOCi is:
More expensive
See all SOCi reviews
#8

JustCall
By Saas Labs
(2,085)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with Edge:
• Customer Communications Management
• SMS Marketing
• Live Chat
Try for free
Reviewers say compared to Edge, JustCall is:
More expensive
See all JustCall reviews
#9

LiveAgent
By QualityUnit
(1,509)4.5 out of 5
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories in common with Edge:
• Customer Communications Management
• Live Chat
• Feedback Analytics
Try for free
Reviewers say compared to Edge, LiveAgent is:
More expensive
See all LiveAgent reviews
#10

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Edge:
• Live Chat
Get a quote
Reviewers say compared to Edge, Genesys Cloud CX is:
More expensive
See all Genesys Cloud CX reviews

Sponsored
Keatext
(4)5.0 out of 5
Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!
Visit Website
Visit Website