Extensiv Order Manager Reviews & Product Details - Page 3

Skubana offer's our company the ability to track our sales data over multiple channels of which the same product has different sku's or item ID's. Being able to import and process these orders using the native product ID of our various sales channels creates seamless reporting and inventory management. Review collected by and hosted on G2.com.

The inventory reporting and export features could be a little more robust. Being able to export inventory based on a sales channel's listing sku would be a huge help in our operations. Importing PO's into the system would also be a huge help. Review collected by and hosted on G2.com.

Support, listening to advice/opinions, adapting Review collected by and hosted on G2.com.

Some small processes take extra steps to complete Review collected by and hosted on G2.com.

All marketplaces, inventory, orders, etc, can be easily controlled by this amazing tool. Information is consolidated in structured reports, which give you the vision of what is going on. All the features offered by Skubana are super helpful, making daily tasks easier to be fulfilled. Review collected by and hosted on G2.com.

There are technical issues sometimes, but they are quickly fixed by customer support. Review collected by and hosted on G2.com.

We appreciate that Skubana are so responsive and accommodating. We're under the impression that Skubana really wants us to be satisfied. Skubana is the perfect platform for Small and Medium enterprices.

Sandi our rep is always doing a fast and good job. Review collected by and hosted on G2.com.

It takes little bit of time to fully learn everything about Skubana, I'm sure we still have a lot to learn.. But support staff is friendly and available to help whenever we've been running into some complicated integrations. Review collected by and hosted on G2.com.

As a CPA working with multi-channel E Commerce clients, I rely heavily on the data provided by Skubana for accurate inventory valuations. In my opinion, Skubana is the best product on the market for multi-channel sellers! Very easy to use, the data is compiled into an easy to use interface, and the Skubana support team is amazing. Very highly recommend other CPA's refer their multi-channel E Commerce clients to Skubana. Review collected by and hosted on G2.com.

Like other multi-channel inventory management programs on the market, I wish they had a working interface with QuickBooks Online. Review collected by and hosted on G2.com.

We have been using Skubana for about 10 months now.

I will admit that Skubana was very complex/intimidating when we first started. However, our account rep Jeffrey was extremely helpful and promptly answered any questions that we had.

Now that we are more comfortable using the system our team loves it. It is amazing being able to ship from multiple warehouses by simply clicking a few buttons.

This software is also great because of its ability to track and manage inventory levels in each warehouse. We have a few amazon stores setup internationally and with Skubana you can see how many items you have in total and how many items are available each warehouse.

The RMA process is also a breeze, one click and you customer receives the return shipping label to their email.

Like I said, it was a bit daunting in the beginning (I should mentioned we started using it right before the holiday season so things were already busy) but their support helped us get up to speed and we are very happy with Skubana. Review collected by and hosted on G2.com.

As a growing business we do face issues when we add a new feature such as engraving or new skus. While it can be a little work to work these issues out, the support has been great. Any time we have had an issue the support team was more than willing to help... Even using zoom to take mouse control to work through issues efficiently. Review collected by and hosted on G2.com.

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular

* Great customer support with short response time

* Feels stable

* Mostly intuitive

* Feature-Rich

* Short loading times

* Rather modern UI Review collected by and hosted on G2.com.

The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-)

Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues. Review collected by and hosted on G2.com.

What we like about Skubana is that it seems like the program was designed by an actual business owner who has skin in the game themselves. In other words, this isn't just a program designed by people who think they understand what multi-channel sales entail, but it's made by someone who actually sells across multiple channels.

I'll keep this short, but we started with a competitor (Jazva) who promised the world to us, but failed to deliver in every way possible. My expectations were pretty low at that point for finding another solution. To my surprise, Skubana not only listened to our business needs, but actually delivered on them and continue to do so to this day.

In addition, unlike the prior company, they didn't set us up with an account manager for a month and then afterwards steer us to Tier 2 support who didn't understand our business. Instead, we've been working with a dedicated Account Manager, Alyssa, who studied our business up front and understands what we need as every business is different. When Alyssa goes on vacation, they have backups that understand our business and usually answer emails within an hour or two.

Back to what we really like and why we ultimately decided to continue with Skubana. There are plenty of companies out there that can combine sales channels (ie: eBay, Amazon, BigCommerce, Newegg, etc) which is great, but what good does that do if you don't have any data to better understand what channels are performing well, what the actual profit margins are of your products, how much you spend on advertising, ROI's, etc? We needed a program that offered all of that, so we could make better, smarter business decisions.

This is why we chose Skubana -- they offer an Analytics section that no one else has (and we searched far and wide after the Jazva disaster) and with some slight tweaking on our end to organize the data, we now have weekly, monthly, quarterly and yearly reports that can be generated in a matter of minutes that shows us channel performance, SKU performance, etc. It's truly amazing. When I worked at a Fortune 500, we would pay millions for this data via Nielsen (don't get any ideas Skubana haha), so this is extremely valuable.

Lastly, I just want to touch again on the customer service aspect. While we've only had experience with one other company similar to Skubana, I can tell you that this customer service is unmatched. Again, you get an Account Manager that understands your business and is there for you. You don't get some setup specialist who is going to leave you after a month. They're here to stay. In addition, their programmer actually responds to you, which is awesome. You don't get the ol', "we'll talk to your programmer and get back to you" line -- Wali actually worked with us on a couple of things that we needed help on. In addition, as every business is different, Judah, has helped us partner with different companies that also tie into Skubana and has given us valuable information on how to setup our own API tie in (we're looking at integrating Newegg.ca, BestBuy.ca).

NET: This is a fantastic company that, in my opinion, actually understands what multi-channel sales are and how businesses are run. We love them! Review collected by and hosted on G2.com.

While there are a few nuances with the UI, it's not really something worth criticizing -- rather, just small things to get used to.

What I would like to see them improve (and they've said they are working on it and I sincerely believe them) is how they show their Analytics. While they have a ton of data, as mentioned above, it's not all in a neat report that's easily digestible. In other words, you won't see Pivot Tables to easily see the data, but rather the data is scattered a bit across multiple tabs.

But, what we did to cater this to our own needs is create a spreadsheet where we copy / paste the data into (takes about 10 min) which then allows us to better analyze things.

This is not a dealbreaker by any means and as I've said above, no other company that we've researched has this type of data. If Skubana can make their Analytics module a little more user friendly, it'd be lights out for the competition. Review collected by and hosted on G2.com.

Not only does the program speak for itself but the customer service is beyond helpful. When ever i have an issue it gets resolved with in mins! Review collected by and hosted on G2.com.

A lot of information to take in, but i wouldnt really consider this a dislike. Review collected by and hosted on G2.com.

- Complete multi-channel integrations

- Handles bundling/kitting and also shadow/virtual SKUs vs listing SKUs

- Performance and speed, even with high volume stores (reason we switched to Skubana)

- Multiple brands, warehouses, dropshippers

- Generally solid UX/UI Review collected by and hosted on G2.com.

- UI/UX bugs that keep persisting

- Doesn't pull down refunds

- QB/Xero accounting integration is through 3rd party and not very good Review collected by and hosted on G2.com.