Extensiv Order Manager Reviews & Product Details

The best part about Bulu using Extensiv Order Manager has to be a toss up between the User Interface and Customer Service. We've tried a dozen options and Extensiv is up there as #1! Thanks to Extensiv we can say that at Bulu - We Do The Tricky Ship™. Review collected by and hosted on G2.com.

Because at Bulu, We Do The Tricky Ship™ and that keeps Extensiv busy adding features. Extensiv is completing a lot of new software updates quickly so if I HAD TO pick something that Bulu has challenges with, is simply keeping up with all of Extensiv's new bells and whistles :) Review collected by and hosted on G2.com.

Extensiv Order Manager serves as a pretty solid in-between/intermediate OMS / lite-ERP system that can handle order routing, fulfillment, purchase order creation and tracking and supports many integrations for other tools and features. Review collected by and hosted on G2.com.

Extensiv Order Manager's Orderbot functionality is good, but could be better. Especially when it comes to more complex order fulfilment and shipping. I often find that we have to do manual steps or find Extensiv's Orderbots failing in ways that do not make sense (it works in an AND function approach not an OR function approach) so we find ourselves manually fixing mistakes it has made with routing do to its lack of OR logic. Review collected by and hosted on G2.com.

Order bots simplification leading to automated order management process. Review collected by and hosted on G2.com.

Communication with EDI leaves something to be desired Review collected by and hosted on G2.com.

Skubana's orderbots provide an easy-to-implement, easy-to-adjust way to modify (within limit), route, or set-aside orders based on a variety of triggers. Their rules engine is sufficiently robust to allow most order changes we need to make between ecommerce olatfoirim and 3PL. Review collected by and hosted on G2.com.

1. We requested Extensvi launch a new carrier in September, which one fo their tech support reps mentioned should be an hour-long job. The OM team did not coordinate ith the IM team on the need, and we reached our deadline for launch with a half-baked solution, Unfortunately no one on the OM team at Extensiv knew the IM team was in the dark, and they assumed things had been teed-up on the IM platform appropriately. They blamed any handoff issues on us or our 3PL wasting weeks and critical resources for all involved. Once the gap was discovered, their team began the build but hit the holiday code freeze prior to launch,. In mid-January, they reported the fix had passed Q A. and we were ready to implement. We integrated the carrier within one week and began live-fire testing. Despite having 5 months to fix tand QA he issue, the handoff between Extensiv IM and OM failed. They promised a resolution within a few days. It's now been another month and despite our polite, but persistent attempots we have received no response/uodate in two weeks.

The complete lack of process /coordination between their IM and OM teams is something you might expect in the first six months after a business combination. But to have these issues ongoing nearly two years later

2. The failure to distinguish between kids and bundles prevents us from exploding bundles, but not prepackaged kits when both exist in the same order.

3) The inventory management and forecasting system has not provided the upside our product team was seeking. Because they do not have a direct API connection to our 3PL, we have to rely on batch order handoff via FTP and once-daily inventory updates.

4., The universal log-in to all Extensiv systems has been a burden to us because we work with OM directly by our 3PL has three relationship with IM. Review collected by and hosted on G2.com.

Initial guidance on go live

Ability to configure logic on how to fulfill using orderbots Review collected by and hosted on G2.com.

Support after go live had questionable professionalism

We explained our business model & operations in detail during the sales process, and the system failed to meet our needs. Despite the promises that were made.

We explained clearly how it was not working for us and that we'd discontinued use. But rather than being customer-centric and allowing us to discontinue paying, they held us to paying out the remaining 6 months of the 1 yr contract. Review collected by and hosted on G2.com.

Skubana makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our E-Commerce business with several different sales channels and fulfillment partners. Skubana allows us to have everything tied together under 1 platform, giving us a lot of flexibility in directing volume to specific Warehouses. The order bot tools are also very important as it automates a lot of the order management process, saving time and money.

Additionally, due to Skubana's ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from FBA to FBM during the early pandemic days in March 2020 when FBA fulfillment times with Amazon reach upwards of 3-4 weeks delayed. Review collected by and hosted on G2.com.

Configurations for certain actions aren't always streamlined and require having to go back and forth with Support for sometimes several days to configure certain account settings/actions. Review collected by and hosted on G2.com.

Simplicity to receive in PO's & track inventory levels. Review collected by and hosted on G2.com.

Some functions require excessive clicks. Review collected by and hosted on G2.com.

Easy to navigate, very intuitive system, Great customer support. Review collected by and hosted on G2.com.

Sometimes the system times out if processing too many orders. Review collected by and hosted on G2.com.

The ease of use for the order management process from initial purchase order to goods received. It covers all bases for mult-channel inventory management in a easy to use way. Review collected by and hosted on G2.com.

Lack of flexibility in data exports for accounting function. My biggest gripe is that I will always have to reconcile Skubana with my accounting solution. Currently, the company is sending me an ad-hoc report when it should really be build into their UI. Review collected by and hosted on G2.com.

Amazing software! Streamlines my business and tremendously reduces overhead basically as an ERP system. Automatically generates POs as my inventory sells through. Keeps track of inventory of Amazon, my warehouse, and 3PLs! Also integrates to Shopify and many other platforms, would highly recommend. Review collected by and hosted on G2.com.

LOVE IT! Has helped our business tremendously :) Review collected by and hosted on G2.com.