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11 Express Info Reviews
Overall Review Sentiment for Express Info
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We were paired with C.A. and W. P. and could not have asked for a better or more professional team. Though our project was very large and at times cumbersome, they were always professional, helpful, and provided spot on estimates of time/effort/expectations/etc. Some of (if not the) best services partner I've worked with over the past 30 years. Review collected by and hosted on G2.com.
It is rare, that I like all aspects of a company/partner. There just aren't that many that seek to excel in all areas: sales, service, back-office, etc. But Express Info has truly built an excellent company and I enjoy working with any of the areas (although I deal primarily with the servicing side). Review collected by and hosted on G2.com.
The best thing about Express is they make themselves available to answer questions and resolve issues. A few times our main contact was not available but she made sure she had a back up. Review collected by and hosted on G2.com.
A few times the time it has taken to resolve an issue is too long. For example, we continue to have problems with papersave and gorilla. Instead of spending so much time with these antiquated software, I'd much prefer Express help us to identify a better software vendor. Review collected by and hosted on G2.com.
The technical team. They are fast and easy to work with and make you feel comfortable with helping to fix the issue Review collected by and hosted on G2.com.
There are not any downsides or dislikes to Express. They are great at responding to any issues and finding different solutions for the issue. Review collected by and hosted on G2.com.
Express Information Systems is very knowledgeable about how Sage works and is great about recommending compatible add-ons that integrate with Sage. They have been very helpful in creating custom reports for different needs. Review collected by and hosted on G2.com.
Their response time on technical issues is not always great. We have a couple of issues that prevent staff from fully doing their jobs and have had a hard time getting these resolved. Review collected by and hosted on G2.com.
Very flexible. Very responsive to support issues. Good people. Review collected by and hosted on G2.com.
Often forgets to follow through on certain requests. Needs improved communication and change management. Review collected by and hosted on G2.com.
Express knows our company complexities and can jump right in and help problem solve. Their technical expertise is crucial to our accounting processes. Review collected by and hosted on G2.com.
Express negotiates and is the middleman for other add-on products; however, I feel I am negotiating twice - once with Expres and again with the software vendor. And if there are issues with the software vendor, it doesn't seem to get resolved timely. Review collected by and hosted on G2.com.
Express was our Dynamics GP reseller almost 20 years ago. Since then they have assisted us with version upgrades, year-end upgrades, as well as consulting and support. It has been a great relationship. Review collected by and hosted on G2.com.
They are always informed and responsive when we need assistance. Having them as our partner has given us the ability to utilize Dynamics to its fullest for over 60 companies. They are proficient at both onsite and remote support. Review collected by and hosted on G2.com.
New payroll system implementation and long term consultation. Review collected by and hosted on G2.com.
They are very quick to respond. Wendy always does her best to get an answer within that day. If not, she’ll let me know she is still working in it. Review collected by and hosted on G2.com.
Express helped us to upgrade Great Plains from an outdated platform to the current version. Review collected by and hosted on G2.com.
Their responsiveness and excellent customer service and highly experienced consultants. Stacey Campbell and Brianna Miller provide excellent customer service and Wendy Ponseti and Kevin Ward are very experienced and thorough consultants. Review collected by and hosted on G2.com.
