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ExpertVoice - a great site to get information on brands and products!
19 ExpertVoice Reviews
I have nothing but good things to say about ExpertVoice! Every employee I've interacted with has been excellent: they've all had great personalities and been attentive, savvy, and committed to ensuring that our brand has a positive experience. I've actually worked with EV in two different roles, and no matter our budget, EV has solutions to increase revenue by getting education to the folks who influence buyer decisions. An excellent brand partner! Review collected by and hosted on G2.com.
There's nothing I dislike about ExpertVoice! The only hiccup I encounter is that when shipping gratis products to bigger retailers, the likelihood of it getting to the Expert who took the module is lower. That leads to dissatisfaction and less willingness to take more modules. Review collected by and hosted on G2.com.
The ability to educate and incentivize our retail accounts. I love that our ExpertVoice team is always so willing to help us put together the best lessons and campaigns. Review collected by and hosted on G2.com.
Nothing, we love everything about ExpertVoice and we are very thankful! Review collected by and hosted on G2.com.
ExpertVoice has a large pro community and audience we would otherwise not reach with our pro discount programs. Review collected by and hosted on G2.com.
There are downsides to ExpertVoice. We just need to continue to leverage the platform with fresh brand and educational content to keep the sales coming. Review collected by and hosted on G2.com.
Our collaboration with ExpertVoice and its team of specialists helped us come up with a strategy to both have an immediate impact on our DTC presence as well as stand out in a competitive market for athlete recovery tools. Most importantly, it helped us build our brand and continue to extend its reach through the experts on this platform. Review collected by and hosted on G2.com.
While there cannot be a price tag on building your brand, I would love to see programs specifically targeted at emerging brands, startups and category disruptors that work with smaller budgets than established brands. Review collected by and hosted on G2.com.
A lot of organizations that put content on ExpertVoice offer swag or gift cards for users who complete the course(s). This gives the team some motivation to get in there and do some training. The courses are great and it's easy to enroll in and complete courses. Review collected by and hosted on G2.com.
It is fairly easy for our store employees to create an account, but our corporate employees at the office seem to have a hard time. They have to call the customer service line to get an account. Review collected by and hosted on G2.com.
I love how many options you have available on expert voice. It's a platform that gives you so much flexibility! Review collected by and hosted on G2.com.
Some of the brands are difficult to find. The search option isn't the most intuitive. Review collected by and hosted on G2.com.
Visually appealing for the most part. Most of the content is presented in a dynamic fashion. Some neat CSS used on the site in the training modules that actually make the learning engaging. Review collected by and hosted on G2.com.
Support has been terrible every time I've engaged. My first ever interaction was because I received a damaged item and a missing item in the same one order from them. When I reported the issue they told me to send the item back and repurchase them but that I would be refunded later - what kind of fly by night operates like that? So I did what they asked and they shipped me another damaged item then it was like pulling teeth to get my money back. Took 4 weeks and the first refunded wasn't even processed correctly - had to reach out to them to get all my money back. Recently it's become a very restrictive application in the sense that they (ExpertVoice) decided to imposed fictional restrictions on users for no reason. For instance my user account has been forced to prove further affiliation which is very odd I've been affiliated for 10 years and an employee with my org for 20+. When I enquired about this I was told it was because I was "furlowed" - was news to me and my manager as well when I asked him because I'm still an active employee. It's unnecessary to do this and has shaken confidence among the users in our store. This led to my second time interacting with them I had to reach out a half a dozen times about the same thing asking questions about their privacy policy because they demanded I send confidential info via an unencrypted service which is pretty sketchy but then in their own privacy policy clearly state they will only ask you to submit info via the platform - so I was confused. I asked if I could have the information removed once provided and got no response. They won't disclose how they intend to use or store my confidential information they demand which makes me feel very uncomfortable. When asking detailed questions about this and their terms of use policy I received very short responses from their support crew who were very clearly annoyed becaused I was seeking more information about something that didn't seem right to me - when I asked detailed questions about their privacy policy and my info they outright declined to answer my questions.
They also showcase brands that aren't available - which is extremely frustrating to the end-user. Review collected by and hosted on G2.com.
