ExpertSender Reviews & Product Details - Page 3

- The portal is very user-friendly.

- Customer support is very on point during work hours.

- Reports are easy to export. Review collected by and hosted on G2.com.

- When I have to deactivate a recurring message for me to edit it. And then when I'm about to activate it, the inactive list is not sorted by "latest modified" so I have to look for it after editing.

- I wish they have 24 hour support, but doesn't really bug me as much. As when they're available, they give me 100%. Review collected by and hosted on G2.com.

Second to none customer service, intuitive and simple interface. Review collected by and hosted on G2.com.

Reports could be a bit better, maybe connected to google analytics for quick preview of campaign results? Review collected by and hosted on G2.com.

The best part of being ExpertSender’s partner is that they provide truly personalized support – instead of forcing us to use a chat or a ticketing system and wait in the queue to ask a question we have our own Account Manager to whom we can reach out whenever we need. They also make sure to respond in a timely manner and act quickly to solve any issues that occur from time to time. We can also count on their advice when it comes to putting our business ideas into action with the use of the best tools available. It provides a comfort level that we have someone who truly understands our specific business requirements as our rep, and always has a backup that responds just as quickly. Review collected by and hosted on G2.com.

The Drag&Drop editor has it flaws, but we don’t really use it. There could also be more options to integrate with external services, you basically have to do it via API and entirely on your end. We are comfortable using an offline HTML editor and working in the simple HTML editor. This is no problem whatsoever. Review collected by and hosted on G2.com.

Generally, there are 3 areas why I like working with ExpertSender: Reporting/API, Targeting and personal support.

1) Working as a Data Scientist for an Email Marketing Company, detailed insights into our performance as well as an effective system to make sure that our messages reach the right audience are key. Fortunately, Expertsender offers one of the best reporting systems, in terms of depth and UX, I've encountered in an ESP so far. Statistics can be aggregated in multiple ways from simple date ranges, over domains and domain families (extremely helpful for inbox providers that have multiple domains like Microsoft) up to the individual IPs that were used during the send out. Also available inside of the platform itself are external statistics like SNDS or (Market dependent) Signal Spam. Nearly every report, as well as the raw user activity data, can also be accessed via API. As a result, creating your dashboards and statistics are pretty easy

2) Targeting is the reason why we looked at Expertsender is the first place (see below). Their integrated tag-system allows for easy and individual categorization. Targeting then females, interested in fashion that have been active during the past two weeks, it a) possible and b) just takes those three conditions during the segment creating.

3) Delivering large amounts of emails is more complicated than many people realize. Expertsenders deliverability and in particular our account manager have helped us to identify and fix flaws in our strategy and templates. Review collected by and hosted on G2.com.

As an ESP and not an SMTP relay, it's currently only possible to sent a mailing via API to lists and segments that are already created in the system, instead of simply handing over an array of recipient emails - and segments can't be created via API. For a full end-to-automation, those two features are something I would wish for in the future.

Also, even though it's easy, creating more complicated segments can naturally take its time. The option to "copy-paste" parts of a segment could speed things up. Review collected by and hosted on G2.com.

Using the user interface is simple and intuitive. Extensive segmentation allows you to segregate subscribers, which allows them to send customized marketing offers.

Thanks to segmentation and the search algorithm, we managed to restore communication with less active subscribers.

They provide support from the very beginning of using the platform. They respond to requests for help without any problems. Review collected by and hosted on G2.com.

Less intuitive tool for creating D&D messages. It can be annoying and despite the ready template sometimes you have to work on the final end result. Review collected by and hosted on G2.com.

ExpertSender has so many options for segmenting database and optimizing that at the moment we know that it was a tool for us! We've got so many attributes about our clients (such as type of skin or hair) and we can generate the right segment with a few clicks. Drag&Drop editor is very easy and allows to create a message in a few minutes, so we've got all need things (specify group and good-looking creation) to start sales :) Review collected by and hosted on G2.com.

Our biggest challange was Magento synchronization. We've got unusual sales model (cosmetics boxes in subscription), so the beginnins were difficult, but we've finished this process. Also we discovered a little problem with display centred text and buttons on Gmail mobile app. Review collected by and hosted on G2.com.

Expert Sender has amazing workflows and automation features. You can make them as simple or as complex as you like. We have several workflows setup now that cover the different life cycles of our subscribers.

Another feature that has been very helpful is the ability to create goals and then have workflows or new campaigns start or move to a different offer depending if the goal has been reached. Very powerful! We can now easily stop sending promotion series A when the user has converted and automatically move to a new promotion.

The other thing I like best about Expert Sender is their amazing support. Having a dedicated account manager has been great. It makes it so much easier to get assistance in creating a new campaign when you work regularly with someone that know your business setup and goals. Review collected by and hosted on G2.com.

At first the functionality and many options available to use in creating campaigns was a bit overwhelming. This overwhelm didn't last long with the great customer support they provide. My account manager was great help in getting our initial workflows setup and running while we learned the system. Review collected by and hosted on G2.com.

We do appreciate the flexibility of the tool that allows us to integrate numerous services

and develop truly multi-level campaigns. By integrating our CRM system with ExpertSender

we rest assured that all the customer data is transferred smoothly and used in various business

scenarios, across different stages of customer journey. Having a dedicated Account Manager to

help us conduct the campaigns and solve potential issues is a huge added value. Review collected by and hosted on G2.com.

There could be more ready-made integrations, however, the possibility to use API to connect

with virtually every 3rd party service compensates it. It also takes a bit time and effort to really

learn how to use the system efficiently. Review collected by and hosted on G2.com.

The software covers a lot of tools needed to organise and send daily mass mailing campaigns. From the list management tools to scheduling emails and workflows, you just know this is build by a team that knows what they are doing. Review collected by and hosted on G2.com.

What I dislike is actually something you can like in the same time. But Expert Sender is very strict on the lists making sure your lists are clean. It's hard work but at the same time it's needed to get the best results. Review collected by and hosted on G2.com.

I like the way the platform is designed from an UI/UX perspective. As a experienced marketer in the email industry, it's always a pleasure to deal with a platform which has both a nice engine in the back-end but also a nice interface to interact with. Review collected by and hosted on G2.com.

Reporting can be a bit painful to deal with, when it comes the time to drill down for specific information with ExpertSender's default features. Review collected by and hosted on G2.com.