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ExpertSender Reviews & Product Details - Page 2

ExpertSender Overview

What is ExpertSender?

ExpertSender is a stable, high deliverability customer data platform that helps eCommerce stores to grow their revenue with marketing automation across email, SMS, mobile, web and chat channels. We provide advanced data-driven customer segmentation, RFM analysis, dynamic message personalization and dedicated support for all our customers. We've been in the business for over 14 years and deliver over 20 billion messages a year for over 1,000 brands worldwide.    We operate worldwide with offices in Gdańsk (HQ), Beijing and São Paulo. ExpertSender is an active member of several initiatives and organizations that define and promote best practices in marketing. ExpertSender is also a Silver Microsoft Partner, is ISO 27001 certified and fully GDPR compliant. Please feel free to contact us and ask about more! ExpertSender Team

ExpertSender Details
Languages Supported
English, French, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
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Product Description

ExpertSender is a marketing hub for publishers and ecommerce brands.


Seller Details
Year Founded
2009
HQ Location
Gdańsk, PL
Twitter
@expertsender
1,225 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®

PO
Overview Provided by:

Recent ExpertSender Reviews

KM
Karolina M.Enterprise (> 1000 emp.)
5.0 out of 5
"Get your e-mail marketing on higher level!"
ExpertSender allows you to send personalized messages and emails to your customers, and that kind of automation always works for better conversion....
MC
manuel c.Enterprise (> 1000 emp.)
5.0 out of 5
"Expert sender the best tool for the digital marketing"
You can automate a lot of activities for sales with your customers, you can create automatic email or responses to increase the reach of your produ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"ExpertSender: Empowering Marketing Automation with Cutting-Edge Solutions"
Robust Marketing Automation: Expert Sender offers a Comprehensive suite of tools and features for automating marketing campaigns. I appreciate the ...
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ExpertSender Media

ExpertSender Demo - ExpertSender Customer Data Platform
Robust omnichannel marketing automation and data analysis for growing your eCommerce​. Very easy to integrate​ Intuitive UX & self-service ​ Drag-and-drop editors (no coding skills required!)​ RFM Analysis​ Advanced segmentation​ Omnichannel tools
ExpertSender Demo - Customer 360
Quickly get a full picture of who your customers are, what they like and want they want using our Single Customer 360 degrees profiles. Use this knowledge to sell more to them.
ExpertSender Demo - RFM Dashboard
Generate timely, spot-on recommendations with our built-in automated RFM analysis and advanced recommendation engine to make your customers spend even more.
ExpertSender Demo - Customer Data Platform Popup
Speak to your customers wherever they are using our omnichannel tool set: email, SMS, web push, mobile push, etc., so that they want to buy from you.
ExpertSender Demo - Advanced Segmentation
Make the most of user engagement and their unique preferences using our robust personalization, segmentation and marketing automation options.
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Have you used ExpertSender before?
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51 ExpertSender Reviews

4.6 out of 5
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51 ExpertSender Reviews
4.6 out of 5
51 ExpertSender Reviews
4.6 out of 5

ExpertSender Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ExpertSenderQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
CW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ExpertSender?

It has become a great ally for me when it comes to sending messages through its distribution lists for both email and text messages, it also allows us to perform segmentation in a fairly simple way, which allows us to reach to our target audience from the beginning, their reports are quite complete and useful when making any decision that impacts the future of my company Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

Operation in the mobile application can be slow on low speed internet connections, so it should be optimized so that performance remains constant despite any variation. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

I have been using it to support me in my email marketing campaigns through this application, since it provides me with all the functions I need to be able to successfully carry out the campaigns designed to increase the reach of my company. Review collected by and hosted on G2.com.

AC
Sales Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ExpertSender?

ExpertSender is accountable for covey above fifteen billion marketing emails each year for over thousands of brands all over the world and it is an energetic member of some capability and company that defines and encourages the greatest exercise in email marketing automation. These involve the Email Experience Council, the Email Sender, and supplier alliance and indication Spam. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

ExpertSender is a good application but a few points When we have to make a trial of email we are facing issues due to channel blockage. Hard for me to say, but it's got to be the time it extracts to count followers. Some unsuitable things regarding manual email establishment. But we still have issues with relations with our database. ExpertSender is an elegant application to the event on a huge scale. Its contribution request money and that strength are not suited for people who desire to try the free category first. At that place is a large storage file that doesn’t allow the files to stock in parts. This typical force is difficult sometimes to get up any particular on time. Maybe this object could be set on in approaching versions. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

ExpertSender is an efficient application but Overall useful and excepting just the impressive and secure technology, we have always admired the superb support our statement has received from the Expert Sender team and they are perfect communicators Review collected by and hosted on G2.com.

NL
Program and Project Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ExpertSender?

ExpertSender is an excellent application that is not user-friendly, but available for a free trial to go through its functions better. ExpertSender is the best option for the business community to experience email, messages, and text variation to the largest extent. This software stores the data and provides the desired data whenever required. It informs through email and messages to sway along a normal turn. A good application helping to keep information organized and available for clients and companies. No one can have access to the saved data as it is protected with a password. So make sure the subscription is easy and password is official and protected. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

ExpertSender is a delicate application to experience on large scale. Its subscription demands money and that might be not suited for people who want to try the free version first. At that place are big storage folders that don’t permit the files to store in parts. This characteristic might be difficult sometimes to get up any detail on time. Maybe this thing could be resolved in upcoming editions. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

It's a secure software to comprehend with small business details. An excellent saver for the files and folders and a good protector to highly official information. Our employees utilize this software without any trouble as its subscription and latter on its working is very easy to maneuver. All information is on a single click and communication is serious for production detail. Review collected by and hosted on G2.com.

MM
Sales Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ExpertSender?

ExpertSender is a fantastic application to handle emails and messages. A good communicator not only for the system as well as for mobile and every movement is at a single click. It is an excellent collaborator that collects the messages and keeps on working with emails at the same time. At that place is no other software that provides this kind of service. It shows the data in segments and make it comfortable to take the immediate point. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

Very easy going and friendly software that gives its expert opinion to operate, but there must be less users to enjoy its free version. Some parts are hooked on a good quality Wi-Fi as there is no other means to endorse this application. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

An excellent software that is not only user-friendly but also time-saving application to users. There is a free subscription and people get their free trial to understand its feature. One matter that is most important about it is its managing quality to segment emails and messages. This feature is helpful in many business dealings and meetings. Review collected by and hosted on G2.com.

Dennis H.
DH
Head of Marketing and Development
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about ExpertSender?

It is a complex system to use, but it is easy to use it when you learn it. Expertsender has a really high standard of customer service. In our company we have a lot of different products which require a lot of attentions, where Expertsender is really good partner to have.

We use Expertsender to have a dynamic e-mail flow where it is important for us that the e-mail flow knows how to switch e-mail users to another e-mail flow if the user changes position in our end. This is something Expertsender is good as. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

This is a minor problem for me, but if I had to mention something about Expertsender that could improve my experience with them. Would be a analyst to analyza your unit and what could be improved. E-mail marketing is getting harder and harder and sometimes it is nice to have a person who know the system in site out and can help improve deliverability. With this said Expertsender is more than happy to do it if you ask them, but it could be nice with a report system or personal service that could help you improve! Review collected by and hosted on G2.com.

Recommendations to others considering ExpertSender:

If you want a system that can handle a lot of data and give your customer a unique customer experience. Expertsender is very professional and profitable system to have. I can fully recommend your system! Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

Expertsender sender is a good place to make personal e-mail flows to you customers. We are using Expertsender because we want to give our customers a unique customer experience plus give them a in site of our business. It is very easy to make a e-mail flow and if you have any problems you will get fast and good customer service. Review collected by and hosted on G2.com.

ES
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ExpertSender?

ExpertSender is a perfect tool for smaller companies and start-ups that are planning to grow and expand their email marketing activity by adding new solutions when needed. We appreciate it that we can always count on their business expertise and advice when it comes to mapping-out our mailing activity to meet our goals and make the best of advanced automation solutions. Their support Team is always there to give us a hand and help us to get our way around the system. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

We've just started working with them and haven't noticed anything that'd be overly problematic. However, they could improve the editor the way it'd support Hebrew language and RTL writing. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

ExpertSender was referred to us by a friend who's been using the platform for a couple of years now. He saw his business grow considerably and since we're working for the same industry (travel), we're sure that with this platform we'll be able to meet the needs of our clients (airlines) and conduct various marketing scenarios to better target the customers. We're still waiting for the visible benefits, but for now a dedicated Account Manager and complex data management tool are a huge added value. Review collected by and hosted on G2.com.

CP
Latam Customer Success Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about ExpertSender?

Mainly the personalized Support and their ability of helping us to understand the tool in a simple way. I have an Account Manager that I can contact anytime I need and that makes me feel very comfortable because I know if I run into any problem, I will have a direct contact that I can count on.

My Account manager is very responsive and I really appreciate the time she dedicates to me: if I have any questions on how to use a functionality, she will answer back with a full detailed explanation, with all the step by step I need to take in order to solve any issue I have.

What I also like is that can even provide support in different languages, Spanish for example. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

I’d like to see the Reports section more intuitive. However, when there is something not clear, support team will always help you with any questions we have. Review collected by and hosted on G2.com.

Recommendations to others considering ExpertSender:

Besides being a very profitable system to have, ExpertSender has an excellent support service in a very personalized way. They can even provide support in other languages other than English that can facilitate a lot the communication.

ExpertSender also has all the functionalities you need to creat beautiful and effective e-mails and has modern technology to create smart automations that will help improve your results. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

I have mostly realized benefits in Marketing automation and highly personalized emails.

The automations is very simple and efficiente. Clients can create different types of automation in a very easy way, saving their time so they can be even more productive. Review collected by and hosted on G2.com.

TD
Web Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ExpertSender?

Mainly the support. Support is crucial with IT solutions and Expertsender support is excellent. We recently switched to the new API version and communication and support was second to none.

Also I would say the API functions well for what we use it for and is fairly straight forward to implement. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

Very little to say here. One thing that bugs me a little is that I can't edit newsletters or transactional emails so I have to create a duplicate to make even the slighest edit which can be a pain. Other than that perhaps reporting could be a bit more detailed (although I think that has been improved upon) and when I'm looking at old segments created from old subscriber lists, even with notes it's not always easy to tell how they're comprised and compare them. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

For us it pretty much works as we need it. We mainly use it for transactinal emails as well as bulk sending of newsletters and it is sufficient for both of those. We like having the ability to stagger emails and send at peak times etc. Review collected by and hosted on G2.com.

Marcin N.
MN
CRM Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ExpertSender?

ExpertSender allows you to combine data in a very convenient and arbitrary way. The multiplicity of data sources is not a problem here, which is extremely important in our case. They have really good customer service. We can count on professional help and support anytime. As a result, we are able to implement all intended communication activities with our clients. I highly appreciate the possibility of constantly improving the performance of our activities. We are able to react very fast to changes that are happening on the market, and adapt our company and the system to new tasks. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

The presentation of some analytical data is not ideal. A few less important widgets are missing, but this does not interfere with the smooth use of the system. Some ExpertSender modules work independently on each other. However, this is not a big problem in our case. Review collected by and hosted on G2.com.

Recommendations to others considering ExpertSender:

It's a very reasonable system. It is worth talking to them about cooperation. Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

ExpertSender is used in marketing automation activities and mass mailings of the newsletter within 8 European markets. With its help, we effectively activate our clients in a very personalized way. We send several million emails monthly to our clients, which are characterized by very satisfying deliverability and efficiency. Review collected by and hosted on G2.com.

Krzysztof O.
KO
Mr.
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ExpertSender?

As an e-commerce store we look for integrated tools that offer multiple solutions so we manage all our e-marketing activities in one place. ExpertSender provides us with just the type of platform we need: reliable, scalable and, what’s most important, flexible. They constantly improve and add new features, such as pop-ups and newly added web push to make sure they give competition a run for their money. We also appreciate the support of our Account Manager and the tech team, who are always doing their best to attend to our needs and help us to resolve any issue. Review collected by and hosted on G2.com.

What do you dislike about ExpertSender?

There might be some minor twitches every once in a while, but nothing major really and we can always expect a satisfying solution. We’d maybe like to see more visually attractive and intuitive interface when it comes to Marketing Automation scenarios. Review collected by and hosted on G2.com.

Recommendations to others considering ExpertSender:

Don’t be afraid to ask for help when needed, the Team will conduct individual training for you until you get the grasp of it. Also, make sure to test out all the features, especially the new ones that ExpertSender keeps adding, it’ll really help you business grow! The Team is also great when it comes to inventing ideas for business cases so: ask, ask, always ask! Review collected by and hosted on G2.com.

What problems is ExpertSender solving and how is that benefiting you?

We try virtually every tool available, from Data Tables to handle our complex data, the Web Module features including shopping cart abandonment, product recommendations, pop-ups, etc. Truth be told we’ve really observed an increase of our ROI ever since we started expanding our activity by introducing more complex and advanced scenarios. Review collected by and hosted on G2.com.