Exalate is a bidirectional synchronization solution that enables teams to sync data in real time between work management and ITSM tools – across departments, companies, and organizational boundaries. It connects systems like Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshservice, Freshdesk, Asana, and more. Template-based sync tools work for predefined mappings but break when requirements get specific. iPaaS solutions handle orchestration across systems but add complexity and operational overhead at scale. Custom-built integrations offer control but drain resources on maintenance. Exalate sits in between: a Groovy-based scripting engine that handles any sync logic you can define, combined with a console that gives you visibility into what's running across all your connections. Teams that need operational control and flexibility for advanced cross-team or cross-company scenarios – without unpredictable costs – are the primary audience. Key capabilities: Side-by-side configuration: View and edit both sides of any connection in one screen – scripts, sync queues, and errors for each system displayed together. No need to switch between instances or coordinate with the other party to understand what's happening. Real-time bidirectional sync: Sync issues, tickets, incidents, comments, statuses, custom fields, and attachments. Scripts remain separated by direction (incoming/outgoing) for precise control. Test Run: Validate sync scripts and configuration changes before they affect production data. Preview outcomes, then publish when confident. Aida (AI assistant): Get help understanding existing scripts, designing changes, and troubleshooting sync errors – while humans stay in control. Outcome-based pricing: Pay for active work items in sync, not user seats or transaction volumes. Exalate is used by IT teams, integration administrators, DevOps engineers, and operations managers running cross-tool and cross-company integrations – from straightforward team-level syncs to complex multi-party environments with governance requirements. Trusted by 2,500+ organizations worldwide and 200+ partners. ISO 27001 certified. Over a decade in production.