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36 eSpatial Reviews
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Ability to visualize large sets of TAM data across our entire market, and break up territories in a way that was mathematically "fair". It transformed pissing matches between sales reps/managers and sales operations into data-driven discussions about TAM and conversion rates rather than emotional battles over who owned what territory and why. Review collected by and hosted on G2.com.
UX was challenging and overly complicated. Support was based in Europe, which made it difficult to reach them during US business hours without advanced notice. We were able to replicate many of the eSpatial features using Google Maps plotting along with TAM data we exported from Salesforce and found the eSpatial tools to be unnecessary. While the decisions made by our sales operations team were supported by the data, our sales team widely rejected them as we made the mistake of deploying eSpatial in tandem with updated compensation plans and quotas, as well as significant changes to sales rules of engagement for crossing into other territories. This led to a more than 50% decline in deals won, an 80% year over year decline in commissions and bonuses paid to sales reps and managers, and general mutiny throughout our revenue organization. Our SVP of sales and SVP of growth marketing were both fired within several months of rolling out eSpatial along with the other changes mentioned, and we lost 60% of our top producing sales reps to competitors because of the idealistic approach taken. The bottom line here is that the TAM data you feed into eSpatial absolutely MUST be both CLEAN and MEANINGFUL to your conversion rates. Simply splitting up territories by a number of potential clients in a specified area is not enough to ensure success. Our TAM data included hundreds of thousands of duplicate leads - many for small businesses that had been closed for years, or multiple spellings of the same lead. It also included large numbers of prospective clients who did not or would not be a fit for our offering, but that feedback was not taken seriously by our revenue operations or sales and growth marketing leadership. This left sales reps with territories that had been cut into 1/4 of their prior size because the bad TAM data showed that there was the same number of opportunities within the new, reduced territories as they had previously believed to exist in their larger territories. Sales operations leaders were running off the belief that sales reps (many of whom had been top performers for 5+ years) had been failing to uncover thousands of leads in their territories, which were in reality, non-existent or closed businesses. This, paired with quota changes and compensation restructuring led to the demise of our sales organization and impacted company culture and growth for over 2 years and we're still recovering from it. ALL THIS IS TO SAY THAT THE DATA QUALITY IS THE KEY HERE. Put in clean data and get out great insights. Put in bad data and get bad insights in return. Review collected by and hosted on G2.com.
I like the user interface and how you can manipulate the layers and appearances of the maps Review collected by and hosted on G2.com.
The workspace layout is not great for file management, and it can be very slow to load at times Review collected by and hosted on G2.com.
Two things come to mind: The styling features and the ability to add data layers! Color coding data helps keep things straight, and I love the little eye icon that can open/close when you want multiple datasets displayed Review collected by and hosted on G2.com.
The sensitivity of zooming/scrolling can make drawing custom shapes difficult. I spend a lot of time getting the perspective correct to balance detail with scale. Additionally, the export features across all data sources are challenging to find. Review collected by and hosted on G2.com.
eSpatial is very user-friendly, allowing us to spend little time implementing and training how to use the software. When we had issues, their excellent customer service was quick to respond. The drive time feature is fantastic as it allowed us to see how far we could drive in any direction within 30 minutes of our location. Review collected by and hosted on G2.com.
We found that the American maps are much more detailed than the Canadian maps (e.g., additional roads and more city/town names). As a result, it was challenging to get a snapshot of all our customers within a 30 km radius of our central location as the smaller town names did not appear. Review collected by and hosted on G2.com.
A great onboarding/training program helps hit the ground running. The dedicated success team is quick to respond, takes feedback, and continues to check in on our needs. Review collected by and hosted on G2.com.
Some functionality from our previous supplier is missing, but the eSpatial team has been open to new ideas and has implemented several enhancements based on our feedback. Review collected by and hosted on G2.com.
The ease of use. The platform makes uploading data and mapping extremely easy. This is not limited to just customer data. Review collected by and hosted on G2.com.
Honestly, I have not found anything that I dislike. Review collected by and hosted on G2.com.
How easy the program is to learn. Easy to import new data Review collected by and hosted on G2.com.
Exporting maps is not customizable enough. There needs to be more base background maps to use Review collected by and hosted on G2.com.
We are able to send direct links to end users so they can visualize their areas of responsibility. Making changes to existing territories is very easy. Review collected by and hosted on G2.com.
It would be nice if it had direct integration with Microsoft Dynamics. We currently use the 2015 version so this might exist on more recent versions. Review collected by and hosted on G2.com.
The ease of drafting, maintaining, and optimizing territories has really improved our operational efficiency when it comes to alignments. Review collected by and hosted on G2.com.
Honestly, nothing to note on the negative side. The eSpatial team and our account contact Shane Lawlor have made themselves available at all times for training and enablement. Review collected by and hosted on G2.com.
