eSilentPARTNER offers – or at least purports to offer – everything you need to run an ad agency. And the support team is more than responsive, if not given that much to work with. Review collected by and hosted on G2.com.
We ended up abandoning eSilentPARTNER for another (also middling) agency management tool after a year. Usability was dreadful, and adoption rates suffered as a result. I could see a way to make eSP work with an FTE devoted exclusively to adoption and answering questions, but in a world where it's up against Monday and Jira, it's a big ask of the team. Review collected by and hosted on G2.com.
Strictly speaking from a user standpoint and not an administrator or someone who has compiled the modules that we use, it's not the most intuitive software for project management. I feel that there are much better options for creative project management that are currently available. Maybe the features that would improve our user experience exist in the program, but we have not utilized them? Review collected by and hosted on G2.com.
The system is awfully slow when you need to open a new project. It hampers efficiency—we spend far too much of our time opening projects. We have a LOT of work to do and great deal of jobs to open —it's just not the fastest software. Review collected by and hosted on G2.com.
It's ease of use and reliability. Because it's web-based, I can access it from anywhere, which makes project management a breeze when you're not in the office or on a production. Review collected by and hosted on G2.com.
The system could be faster at times. The interface could use an update. Review collected by and hosted on G2.com.