96 Epicor CPQ Reviews
Overall Review Sentiment for Epicor CPQ
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Three things made this product stand out in our selection process. The first was the it was very flexible and could accommodate complicated logic and still present a simple and understandable interface to the end users. The second was the simplicity of the back end programming. While none of the products we evaluated were plug and play or easy to maintain, the programming interface provided by KBMax CPQ was largely drag and drop logic with a little bit of programming required. It was simple enough that our product engineers could understand it with minimal training and they could get a comfort level with it within a few days of starting to use it. This allowed us to distribute the basic setup and ongoing support across multiple people rather than relying on a single administrator. Last but not least, the technical support we received in the sales stage was much better than any other product we evaluated and it stayed at a very high level after the purchase. Easy access, competent programmers with engineering backgrounds, and regular sessions with project management kept the project on point and moving along well. Review collected by and hosted on G2.com.
It would be nice to see the programming simplified even a bit more but, as I noted elsewhere, this programming interface was by far the most intuitive and easy to learn of approximately 8-10 products we evaluated. Review collected by and hosted on G2.com.
- Easy to setup the configurations ourselves; great to be able to tweak our system without having to call support.
- The support team is great; they know their software inside out, and have solved all our requests quickly and effectively.
- Works great, really does what it says! Review collected by and hosted on G2.com.
- The interface does not look quite as modern as some other products Review collected by and hosted on G2.com.
The technical support and availability of the KBMax team greatly facilitates our work. Review collected by and hosted on G2.com.
At the level of the 3D section, the software is less friendly user, fortunately, this is not a section where our customers have access. Review collected by and hosted on G2.com.
The flexibility and agility of the tool (rules and configuration options), once you know what you want in general it is really fast to have it implemented. And specially the consumer centricity and agility of the support team here in EU, always willing to make it happen and delivering the product even with tight schedules. Review collected by and hosted on G2.com.
In terms of the product: when it comes to the configurator itself, fields, rules and the 3D scene for me it is really good, now the "output file" is a bit cumbersome (formatting), input files are not really easy to manage and we couldn`t find a great solution for when the configurator is updated.
In terms of support: whenever a CPQ is needed to fix/adjust something we go to weeks or months of waiting, luckily nothing was a blocker for us up to now. Review collected by and hosted on G2.com.
The UI is super easy to navigate and requires very little training. Options are all intuitive and the flow between segments is seamless. We typically use it for CAD generation. KBMax provides an easy model creation process that takes into account company drafting standards. Review collected by and hosted on G2.com.
The only complaint I have is not with the software but that my company didn't start using it sooner Review collected by and hosted on G2.com.
The ability to upload the products and pictures quickly to get underway and then sending that information seamlessly back into Salesforce CPQ Review collected by and hosted on G2.com.
It will be great when the team expand into Europe so we can get a closer relationship Review collected by and hosted on G2.com.
We are primarily using KBMax as a visualization, rendering, and animation tool. We have a very complicated product and KBMax's engineering team was able to grasp our requirements. We are very quickly able to configure, render and to animate.solutions . Review collected by and hosted on G2.com.
As we have chosen to have KBMax engineers develop our program, it seems that they are very busy. Review collected by and hosted on G2.com.
They have a great team and are continually improving the tool to meet our needs and are easy to work with. The software is easy to learn, which enables us to build Configurators in house as needed for our business to grow and be efficient. Review collected by and hosted on G2.com.
Currently we are unable to revision the models so we have to be really careful about deployments to production. Review collected by and hosted on G2.com.
Customization options available. Customer service to accomplish this task Review collected by and hosted on G2.com.
should have started on the most current version of the software, or converted quickly to it. Review collected by and hosted on G2.com.
They have a great team that will work with you to accomplish your goals. They accept customer feedback, and are efficient at closing the loop, developing the software to fit each customer individually but without losing sight of the overall product. The software itself is a quick study, allowing you to build just about anything you want. Review collected by and hosted on G2.com.
When working with multiple configurators the deployment process requires some work arounds and extra communication to implement and maintain projects effectively. Communication is key no matter what the software provides but I think some enhancements to the deployment process would greatly ease the process for the team to effectively maintain and deploy configurator projects. Review collected by and hosted on G2.com.
