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Epicor CPQ Reviews & Product Details

Epicor CPQ (formerly KBMax) is a cloud-based solution that streamlines sales, engineering, and manufacturing processes for complex, customizable products. With Epicor CPQ, product configuration, pricing, and quoting can be done interactively and visually - anytime, anywhere. Epicor CPQ allows sales reps, website visitors, distributors, and partners to easily configure products in 2D, 3D, and Augmented or Virtual Reality formats. The system ensures all configurations comply with sales and manufacturing rules, enabling self-service with confidence and zero errors. By automatically generating prices, quotes, CAD drawings, and bills of materials, Epicor CPQ enhances efficiency and connects teams. Integration and automation drive agility, speed, and collaboration while reducing costs.

Seller

Epicor

Discussions

Epicor CPQ Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Dutch, Polish, Portuguese, Spanish, Thai, Chinese (Simplified)

Overview by

Rachel Abasi

Pricing

Pricing provided by Epicor CPQ.

Epicor CPQ

$150.00

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Epicor CPQ Media

Epicor CPQ Demo - 2D, 3D, AR Visualization

Enable digital self-service and bring buying experiences to life. Conversion rates increase by 40% on average.

Epicor CPQ Demo - Drag & Drop Visualization

Create dynamic and responsive 3D objects.

Our revolutionary CPQ product rules engine, Epicor CPQ Snap, helps you easily set up and maintain your product configurators, and orchestrate your entire business process.

Epicor CPQ Demo - Design & Manufacturing Automation

Eliminate bottlenecks in the order-to-build phase by automatically generating the CAD drawings, cut sheets and BOMs your manufacturing team needs.

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Hannah B.

R&D manager

Mid-Market (51-1000 emp.)

4/1/2025

"Epicor Pros and Cons"

3.5/5

What do you like best about Epicor CPQ?

What I enjoy best about Epicor CPQ is that it has built in formulas to help guide you on when you need to order raw materials for a production order. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

What I dislike about Epicor is that it's not really easy to use. It tends to glitch a lot and the screen sometimes freezes when you are overly using the system. Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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We appreciate your positive feedback on the built-in formulas of Epicor CPQ. We understand your frustration with the system glitches and freezing. Our team is dedicated to addressing these issues to ensure a smoother user experience. Thank you for bringing this to our attention.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

5/7/2025

"Post launch sucess"

5/5

What do you like best about Epicor CPQ?

The ease of use and snaplogic. Quick to update and deploy changes to minimize impacts to or quoting and order processing Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

If I think of something I'll let you know Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Thank you for your thoughtful feedback! We're glad to hear Epicor CPQ is helping streamline your quoting and order processes. We’re always here to support your continued success, don’t hesitate to reach out if you ever think of areas for improvement!

Edwin N.

IT Business Partner

Mid-Market (51-1000 emp.)

6/24/2024

"Flexible soltution with a lot of possibilities"

4/5

What do you like best about Epicor CPQ?

You can use templates from clients as a basis for the configuration. You can configure multiple products Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

It's pretty complex, you need a specialist to change the way the configurator works Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Thank you for taking the time to write us a review! We're thrilled to hear about the impressive 5x increase in quote times you've experienced.

Kimberly H.

Senior Corporate Safety Specialist

Insurance

Enterprise (> 1000 emp.)

6/16/2023

"Easy to understand documentation"

4.5/5

What do you like best about Epicor CPQ?

The material is deep, and the support staff is quite educated. We were able to drastically cut the time because of KBMax. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

The 3D asset pipeline has various issues that need to be fixed. Understanding the SNAP rules engine can also be quite complicated. Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Kimberly, thank you for taking the time to write us a review!

It's great to hear your business is seeing the time-saving benefits since implementing Epicor CPQ (KBMax). Please make sure to visit our learning center to get in-depth training on SNAP. If you need any assistance, please reach out.

Thanks, Emily

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

5/18/2023

"Epicor CPQ has some limitations with its CAD automation, but there is continued support."

4/5

What do you like best about Epicor CPQ?

The snap code and layout are easy to use. The support from the product team at Epicor is helpful, and the wiki has tons of useful information to make it easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

There are some limitations to the CAD automation, like dynamic dimensioning and text size adjusting. The logic required to manipulate the CAD output needs to be repeated for the 3D scene within the program. Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Thank you for the thoughtful review. We are so happy you find our tools easy to use and customizable. It's great that you are saving time and energy by automating your engineering tasks.

Thank you for the partnership!

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

6/21/2023

"Epicor CPQ review."

5/5

What do you like best about Epicor CPQ?

Epicor CPQ is best in compatibility and user friendly to sell products or services. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

There is nothing as such but it would be great if the performance is increased. Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Thank you for your review! We're delighted to hear that our platform meets your business needs seamlessly.

Simon C.

Site Assistant

Construction

Small-Business (50 or fewer emp.)

8/20/2022

"Epicor CPQ is an Excellent Quote and Data Quality Management Package."

4.5/5

What do you like best about Epicor CPQ?

Easy on planning and product designing capability is amazing.

The most responsive Engineering drawings management tool.

Configuration capability on this platform is effective.

Easy preparing presentations.

Scheduling and workflow management is very easy.

Ability to collaborate across multiple project Engineers and Customers. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

No dislike for Epicor CPQ and the features. After training is over the rest is simple and features customization is quite easy. Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Simon, thank you for the thoughtful review. We are so happy you're seeing so many benefits from our platform!

Thank you for the partnership!

Gustav M.

Enterprise (> 1000 emp.)

11/23/2020

"Improving our qouting process"

4/5

What do you like best about Epicor CPQ?

The platform has high digital maturity which helps usage of standard integrations to connect with the wider IT Ecosystem.

The SNAP language is intuitive and easy to learn by anyone with basic programming knowledge

Product visualization capabilities are great while the scene editor is powerful and possible to learn by a 3D/Visual designer with basic programming knowledge

Great introduction and training provided, in addition to the online resources it is enough to get the basics Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

There is no offline capability, this is a pure cloud solution

While the UI is possible to tweak and change it is not fully customizable

We could not find or get access to more advanced training Review collected by and hosted on G2.com.

What problems is Epicor CPQ solving and how is that benefiting you?

KBMax is improving our quoting process by helping us better connect our process to the tools used. We see reduced leadtime while improving data quality in inquiry to product specification phase by reducing the need for manual work and handoffs. By implementing KBMax we could retire several Excel based processes. Review collected by and hosted on G2.com.

Response from Emily Stevens of Epicor CPQ

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Hi Gustav,

Thank you so much for taking the time to share your experience using our platform. We are so glad that our Snap rules engine & 3D visualization have been easy to use and implement across your organization.

You bring up a valid point about offering more advanced training, and I have shared this feedback with our Training Manager.

We look forward to a continued partnership!

Verified User in Sporting Goods

Mid-Market (51-1000 emp.)

6/3/2021

"KBMax Configurations Feasability"

5/5

What do you like best about Epicor CPQ?

KBMax allows us to make updates to product availability easily, as well as add new options. Furthermore, we have been able to leverage KBMax's API to automate deployments. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

A challenge with KBMax Configurators and many others is the inability to add new base layers without adjusting the configurator logic. However, this can be addressed by thinking through the components of the configurator and what the options should be for the customer. Review collected by and hosted on G2.com.

Josh S.

Mid-Market (51-1000 emp.)

9/2/2020

"CAD Automation and Quote Document Building Simplified"

4/5

What do you like best about Epicor CPQ?

KBMax has significantly increased the efficiency of our process and helped increase the quality of our products. Their user interface is very easy to use and customize to your specific needs. Our system is not customer facing yet, but KBMax gives us an excellent solution to our highly customizable product line while showing them our product. They have a very fast response time to issues as well. Review collected by and hosted on G2.com.

What do you dislike about Epicor CPQ?

Although KBMax is highly customizable, we have come across a few areas where we couldn't get the functionality we desired. A lot of these issues we could either find a work around for or they would implement a fix. In some cases neither of those options worked. When an issue makes it to the point where we're waiting for the developers to work on it, we know its going to be a while. This is only for a small portion of things we've come across. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor CPQ:

The platform is very flexible. Definitely look at some demos from other customers to get an idea of what's possible. Review collected by and hosted on G2.com.

What problems is Epicor CPQ solving and how is that benefiting you?

Previous to KBMax we had to touch every drawing that we sent to our production team. KBMax gave us the ability to automate our CAD and relieve a significant load from our design drafters allowing us to spend more time on other areas for development and improvement. It has also given us the ability to view our products in real time as they are being configured, something that required a whole new process in the past. Review collected by and hosted on G2.com.