96 Epicor CPQ Reviews
Overall Review Sentiment for Epicor CPQ
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KBMax gave our customers and engineers the ability to design a water quality unit to fit their need without waiting for a response from our sales people or waiting on a design from our CAD department. After they design their unit that fits their need, it can be sent to our CAD department to do any finishing touches that may be required. Review collected by and hosted on G2.com.
If you don't have any background in programming, it can be a little overwhelming when given all the information. I'm sure that after I use the product for a while and get some more training on it, it will become a lot easier to use. Review collected by and hosted on G2.com.
I am comparing this to matlab. I prefer matlab becuase matlab has a cleaner ui/ux. KBMax gave my fellow engineers the ability to design a GPU mining rig render to then send to our sales team to determine how we will source the necessary materials to build the GPU rigs. Review collected by and hosted on G2.com.
boring 90's interface. You would think a design company would have improved their designs!
Also there is a steep learning curve for non program native employees. Review collected by and hosted on G2.com.
The flexibility it offers and the level of responsiveness/professionalism of the teams Review collected by and hosted on G2.com.
I guess this is inherent to the business, but sometimes not having deeper knowledge of our area Review collected by and hosted on G2.com.
It consolidates our inventory into an easy to navigate program and allows vast customization for our many and varied products. It also streamlines our quoting process allowing us to become more efficient. Also, the KBMax team has been great throughout our deployment. They have been very helpful in teaching us how to use the software, and are always willing to try to solve any issues we come across. Review collected by and hosted on G2.com.
The inability to choose what to deploy. If any changes are made in the developer environment, all will be deployed if you choose to do so. The option to maybe choose what sections to deploy could be nice. But overall it is trivial. Review collected by and hosted on G2.com.
I like some of the functionality and ease that there is in doing relatively easy to program algorithms for properly quoting and designing some custom pieces. The customer service is great and although I had some technical issues the development team was quick to help me through a remote connection and suggest my company purchase better hardware to use its modeling functionality. Review collected by and hosted on G2.com.
I would appreciate if the program maybe functioned through a desktop app instead of via browser but that is not much of an issue. I think the main problem is that the tutorials and wiki help page could use some updating. I sort of feel that video tutorials are a must for some of the more complicated nesting and modeling functions of the program. Review collected by and hosted on G2.com.
Awesome team to work with. Ease of understanding and use of the snap block rules when creating and maintaining the configurators. Nice exporter add-in for SolidWorks that creates files that are easily uploaded for use in a 3D scene. Animation and Hotspots make the user experience cooler. Nested configurators help with maintenance and consistency. Review collected by and hosted on G2.com.
When making future changes, not being able to either revision in Dev or make changes in Test. Copy and paste between configurators could be improved. Review collected by and hosted on G2.com.
Large variety of suppliers are using it so I'm easily able to identify the best fit for my project needs. Review collected by and hosted on G2.com.
Requires rigorous training and onboading, it is not a simple plug and play software. Review collected by and hosted on G2.com.
KBMax is user friendly and with the experience of the team, is easy to learn. If we have questions, the team manage to answer us very fast. Review collected by and hosted on G2.com.
The 3D scene system could be better. The visibility rules are complicated and the handling of the 3D could be easier and more like a CAD system. Review collected by and hosted on G2.com.
Excellent support, especially for the "configurator" side. Simplicity of "Snaps" tool to program custom rules in it. Proactive team ready to develop when you need something the software can't do yet. Review collected by and hosted on G2.com.
Constant need to switch between scene/configurator UI. Not possible to configure a parent/master 3D scene yet to allow writing rules and logic shared across all scenes. Review collected by and hosted on G2.com.
Simple to learn interface / yet versatile. The snap blocks make it simple to program even for those who do not program everyday. Yet the ability to utilize the direct code makes it versatile for changes other coding requirements. The support of the KBmax team is also excellent and they are extremely responsive when problems arise. Review collected by and hosted on G2.com.
API can be challenging for some aspects of the customization. We rely on a heavy interface with the API because the program used externally and is branded with our website. Some of the UI on the website is clunky due to limitations in API and embedding features. Review collected by and hosted on G2.com.
