Epicor BisTrack Reviews & Product Details - Page 3

Since we have been using Bistrack, we have noticed that our sales team has become more efficient. Bistrack is a user friendly program allowing us to perform our jobs more efficiently. Review collected by and hosted on G2.com.

Our major complaint is the time it takes for support to respond when we have an issue we need help with. Review collected by and hosted on G2.com.

Coming from ECS Pro there are lots of things to like. It's a modern system, truly GUI. If I had to pick one thing, it would be cloud hosting. Review collected by and hosted on G2.com.

My major issue with BisTrack is the fact that you're locked out from the rest of the system when there's a popup window. Review collected by and hosted on G2.com.

There is a lot of power in what it can do. If you know enough about SQL, you can create reports and views to get the info that you need. Review collected by and hosted on G2.com.

I believe that the training could be improved upon. It is difficult for us to train people the correct way. Review collected by and hosted on G2.com.

Customizable, variety of ways to search and compile data (searches, reports, dashboards) Review collected by and hosted on G2.com.

Can get bloated. As data increases the searches can get slowed down. The integration with MS Dynamics GP is OK. MS Dynamics is somewhat complicated accounting software. Review collected by and hosted on G2.com.

I really like how we can accept a quote to a call off order and then do our delivery tickets from them. I also like the ease of looking up customer history and how everything can be scan and attached to the account. It saves a lot of paper work. Review collected by and hosted on G2.com.

I don't like how you can not reprint a statement with the invoices. Review collected by and hosted on G2.com.

The business intelligence aspects of the software appealed to us. We are able to get our data out in the format we desire. Review collected by and hosted on G2.com.

user interface is a little dated and clunky in places Review collected by and hosted on G2.com.

What I like best about BisTrack is the visibility across the system for many different functional groups. Review collected by and hosted on G2.com.

Some of the reporting I feel should be out of the box is not. Review collected by and hosted on G2.com.

There is lots of flexibility to do what you want in the software. Data is easily accessible for custom reporting. Review collected by and hosted on G2.com.

The customer support is more than lacking. If you arent a large customer or a new customer, forget about being heard. The available partners for ISVs / Integrations are very limited. Because of the limited partners, new developments are slow to release. Review collected by and hosted on G2.com.

Capability of the system to advance in future projects Review collected by and hosted on G2.com.

No very forgiving in works orders, supplier returns, and accounts receivable cash matching Review collected by and hosted on G2.com.

The related feature It helps find the invoice and everything related Review collected by and hosted on G2.com.

The time-consuming features everything seems to take twice as long to do from the old system Review collected by and hosted on G2.com.