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Epicor BisTrack Reviews & Product Details

Verified User in Wholesale
AW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Epicor BisTrack?

There is lots of flexibility to do what you want in the software. Data is easily accessible for custom reporting. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

The customer support is more than lacking. If you arent a large customer or a new customer, forget about being heard. The available partners for ISVs / Integrations are very limited. Because of the limited partners, new developments are slow to release. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

We are a wholesale/retailer. The software has helped us take steps in the right direction towards better product management. Review collected by and hosted on G2.com.

Epicor BisTrack Overview

What is Epicor BisTrack?

For 50 years, Epicor has developed purpose-built solutions for lumberyard, building material (LBM) businesses. Our unmatched industry expertise about the unique processes and requirements of LBM companies are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. Our innovative and award-winning solutions are used by leading global LBM suppliers who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. LBM businesses are finding ways to stand out from their competition in quality, responsiveness, availability, and pricing. These days, that means finding ways to pivot quickly—to adopt new technologies and business models, adapt to supply chain dynamics, and optimize work environments and practices. As the industry leader, Epicor® BisTrack™ business management software, has helped hundreds of businesses and thousands of locations do just that. With Epicor BisTrack, companies can streamline their entire business operation with integrated functionality and real-time visibility that instantly improves employee productivity. Epicor BisTrack is a complete solution that offers all the functionality needed to process simple to complex transactions for LBM dealers and distributors. The functional areas of BisTrack support counter sales and point of sale, quote and order management, inventory control, purchasing, CRM, manufacturing, delivery dispatch, finance, and credit control. BisTrack’s technology allows data to be stored and made actionable using a variety of tools. The technology is tightly integrated into all functional areas of BisTrack and includes interactive role based business intelligence, tools for Internet access for trading partners and employees, electronic data interchange (EDI) between suppliers and customers, mobile applications with hand held devices and smartphones, and document imaging with related documents and scanning, allowing for paperless processing.

Epicor BisTrack Details
Languages Supported
English
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Product Description

Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to flexibly respond to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers' ambitions, whether to grow and transform, or simply become more productive and effective.

How do you position yourself against your competitors?

BisTrack is designed by building suppliers, and built by Epicor building supply experts. The capabilities reflect the unique processes of hardscape, lumberyard, pro-dealer and wholesale distributors and BisTrack offers more functionality out of the box, and less need for customization and add-ons.

This is why Epicor is the proven leader for lumber and building supply materials businesses:
* We are the #1 software provider for building supply
* 60% of top pro-dealers rely on Epicor software
* 99% of LBM businesses on Epicor, stay with Epicor
* 45k business users and growing


Seller Details
Seller
Epicor
Year Founded
1972
HQ Location
Austin, TX
Twitter
@Epicor
9,472 Twitter followers
LinkedIn® Page
www.linkedin.com
5,776 employees on LinkedIn®
Description

Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to flexibly respond to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers' ambitions, whether to grow and transform, or simply become more productive and effective.


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Recent Epicor BisTrack Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"COMPREHENSIVE ERP"
COMING FROM HAVING AN ERP THAT WAS VERY INEFFECIENT, BISTRACK IS WONDERFUL FOR KEEPING ALL INFORMATION ACCESSIBLE IN ONE PLACE AND IS EASY TO NAVIG...
Chris J.
CJ
Chris J.Mid-Market (51-1000 emp.)
4.0 out of 5
"Quality Product with continued development and education"
It's a dynamic product that keeps evolving with industry. It has been very easy to use and intergrate into the construction field. It has a large n...
Elizabeth B.
EB
Elizabeth B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use"
Epicor BisTrack helps us keep track of inventory and we can build kits for our products. The kits are simple to use.The system has a scan track opt...
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Epicor BisTrack Media

Epicor BisTrack Demo - BisTrack Cloud Home Screen
BisTrack Cloud Home Screen
Epicor BisTrack Demo - BisTrack Cloud Delivery Sales Order Screen
BisTrack Cloud Delivery Sales Order Screen
Epicor BisTrack Demo - BisTrack Journey Planner (desktop)
BisTrack Journey Planner (desktop)
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36 out of 37 Total Reviews for Epicor BisTrack

4.2 out of 5
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Epicor BisTrack Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Epicor BisTrackQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Building Materials
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Epicor BisTrack?

COMING FROM HAVING AN ERP THAT WAS VERY INEFFECIENT, BISTRACK IS WONDERFUL FOR KEEPING ALL INFORMATION ACCESSIBLE IN ONE PLACE AND IS EASY TO NAVIGATE. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

THE BIGGEST PROBLEM WE HAVE IS THE SPEED OF THE APPLICATION. THERE IS A LOT OF LAG. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

THIS IS A COMPREHENSIVE ERP THAT KEEPS ALL DOCUMENTATION IN ONE PLACE AND MAKES IT EASY TO RETAIN AND FIND HISTORICAL DATA. Review collected by and hosted on G2.com.

Verified User in Construction
TC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Epicor BisTrack?

Epicor BisTrack aporta un gran valor a la empresa de construcción, ya que monitorea a los proveedores con la asquisición de material y precios de los productos. Nos permite hacer una estimación adecuada del producto necesario para el mes. Además, mediante la creación de alertas, podemos monitorizar los aumentos o reducciones en el coste por unidad. Esto es una gran ventaja.

La movilidad y multiplataforma que aporta Epicor BisTrack también es algo a lo que una vez te acostumbras lo necesitas para todo tipo de software. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

Al principio puede costar un poco adaptarse al funcionamiento de la aplicación. Pero con la buena formación y soporte que nos ofrecen esto queda más que solucionado.

Si te ponen la app delante sin ningún tipo de formación, puede ser bastante confuso entender la relación entre los diferentes módulos.

Es importante establecer dentro de la empresa a varios usuarios especializados en BisTrack. Esto permitirá disponer de personal para formar a compañeros en el futuro. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

Por lo que a mi respecta es una empresa joven con un software relativamente nuevo e innovador. Esto puede causar algunos problemas puntuales, como alguna configuración errónea. Por lo general, este tipo de problemas ha sido resuelto por ellos mismos sin ninguna pega. Review collected by and hosted on G2.com.

Chris J.
CJ
Construction Superintendent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Epicor BisTrack?

It's a dynamic product that keeps evolving with industry. It has been very easy to use and intergrate into the construction field. It has a large number of features that allow us to communicate as a team effectively and provide supporting documents all in one platform. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

The learning curve for veterans in the field can sometimes be difficult. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

Scheduling, meetings, team based communication with supporting documents, drawings and files on hand. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Epicor BisTrack?

Ease of use, extremely customizable, overall a great program. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

Training modules provided by Epicor are not the best. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor BisTrack:

The software may not do what you want right off the bat, but Epicor will get it there Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

We use this as the backbone of our operation, it has replaced 3 programs so far! Review collected by and hosted on G2.com.

Elizabeth B.
EB
Scheduling Supervisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Epicor BisTrack?

Epicor BisTrack helps us keep track of inventory and we can build kits for our products. The kits are simple to use.The system has a scan track option that uploads the paper copies of delivery tickets, pick tickets etc into the main system under related documents so you have all files electronically stored. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

Invoicing takes 5 steps which is too many. Once the ticket has been picked, you have to mark delivered, then you must complete the AVO's. After that then you must approve the orders, then click invoice. I believe there should be a way to combine some of these steps.I also wish you could pick multiple orders at once instead of individually. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor BisTrack:

Make sure that you have a dedicated kit person Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

Keeping track of inventory is much easier, and the reports you can run help me a lot. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Epicor BisTrack?

Bistrack is a robust system, allowing more efficency at the POS, dispatch and purchasing. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

User permission settings seem either overly complicated or not extensive enough at times. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

Dispatch and delivery are smoothed right out, as is proper purchasing using the suggested ordering system. Review collected by and hosted on G2.com.

Candy L.
CL
Business Process Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Epicor BisTrack?

I love the smart objects and BI tools in bisTrack. They allow us to provide real time information to make business decisions in the present not based on what happened yesterday. They also assist in our ongoing process improvement projects. The ability to create and facilitate workflow with the smart objects is a huge benefit to streamlining all of our back office processes as well as many of the operational processes as well.. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

I would like to see more abilities to collect data from outside sources via bisTrack cloud and more flexibility with importing/relating data from outside sources. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor BisTrack:

Take advantage of all the tools bisTrack has to offer. It is a very robust offering and the value is in the BI Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

Many, we have several work flow processes that used to require multiple emails or follow up procedures. Today they are managed with a smart object "form" to collect the process data and dashboards are used to assign and monitor the follow up and follow through. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Epicor BisTrack?

our old system was not a windows based program - you are able to move thru your daily task much easier and the dashboard - and smart-views are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

i would like to be able to use this with two screens because i work with more than one module at a time. In the bank rec transaction that go to GP i would like to have labels on the entries so they are easier to find later. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor BisTrack:

enable two screen usage . When coming on board with BisTrack set aside some additional support for like six months after go live. It is nice to be able to work with the program before it goes live but things happen after that you may not have anticipated. There are times you need support immediately and it would be nice to have "one rep". Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

we are able to limit what employees can see and do - being able to use related documents saves time in research. Cash drawers are much easier to reconcile. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Epicor BisTrack?

Most information is very easy to find. The Related Documents feature is very powerful and very useful. The Preview Pane also helps make short work of thumbing through a list of Sales Orders to see what is on them. Additionally, most everything is integrated into one nice package. No third party dispatch software or document management. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

We moved from Falcon/Catalyst. Certain things we could do in that package are more difficult to do in BisTrack. Contract Billing is a good example. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor BisTrack:

Take your time with the transition. Get it right. Ask lots of questions. Review all of your business practices and figure out what might need to change do to BisTrack. Get this in line before go-live. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

The management team has a much better view to exactly what is going on in the company. Using Dashboards and Smart Views keeps management team more up to date. Dashboards have also been useful to keep our Sales staff in the loop. They can track their business quicker and easier. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Epicor BisTrack?

I like the program. Bistrack seems easier to me than what we were using before. Review collected by and hosted on G2.com.

What do you dislike about Epicor BisTrack?

Training you have to pay to be able to use it for all your employees. I feel we are paying enough that we should get training for free. Review collected by and hosted on G2.com.

Recommendations to others considering Epicor BisTrack:

I recommend it but I also tell them some of the drawbacks. Review collected by and hosted on G2.com.

What problems is Epicor BisTrack solving and how is that benefiting you?

Getting people to use different areas correctly. Review collected by and hosted on G2.com.