Enterprise Chatbot Platform Reviews & Product Details

The platform itself has everything we were looking for in a platform: WhatsApp and website channels support, custom integrations with our tools, and the ability to create a chatbot for different languages. In addition, BotsCrew has a team of experienced conversational designers that supported us during our flow-building stage. That was a very nice addition because we didn't really know how to build chatbot conversations correctly. Review collected by and hosted on G2.com.

Honestly, nothing specific comes to mind Review collected by and hosted on G2.com.

The chatbot building features are easy to use. We were able to launch our first website chatbot in just a few days. Their team supported and consulted us which we really appreciate. BotsCrew team gave us very usesful conversational design tips that made it much easier for us to build the chatbot. Review collected by and hosted on G2.com.

We would love to see more out of the box integrations Review collected by and hosted on G2.com.

I really liked the team behind the platform. BotsCrew's team is very reliable and efficient and performed well for us. They have a deep understanding of the chatbot industry and also business overall. They managed to customize the platform to our needs fully and supported us through the whole chatbot journey. Review collected by and hosted on G2.com.

Maybe adding some chatbot templates would be a plus. Review collected by and hosted on G2.com.

The Platform is very flexible and customizable. Our team was able to easily integrate the platform with all of our tools and their team helped us to create custom features that we required and weren’t able to find on other platforms. Review collected by and hosted on G2.com.

It’s not the cheapest platform out there, hower I would say it’s worth the money. Review collected by and hosted on G2.com.

This platform by BotsCrew makes building bots super easy and simple. I am new to chatbots but the team really went above and beyond in helping our company to identify the right path and build a chatbot that took customer experience to the next level! Review collected by and hosted on G2.com.

Nothing as such. You will have to be a bit patient to understand how the platform works and design your Bots accordingly. Review collected by and hosted on G2.com.

We felt complete guidance and professional support from the BotsCrew team on the whole process. They didn’t only answer our questions but were proactive, offering new solutions, trying to deeply understand and analyze our needs. It is much more than just a platform for building a chatbot! Review collected by and hosted on G2.com.

Time. This is not a platform where you can build a chatbot in a couple of hours and immediately test it on the website. Be prepared to spend more time, however the result really pays off. Review collected by and hosted on G2.com.

Fast and easy integration. Friendly support. We complete our integration process with Salesforce CRM quickly and easily. Review collected by and hosted on G2.com.

Mobile app missed. It will be great if there will be more integrations in Review collected by and hosted on G2.com.

We were looking for a solution to create a website widget and a FB messenger chatbot while integrating with the current tools we use. The platform is very intuitive and easy to use. We were able to really quickly set up and connect the chatbot on our website. Also, the platform is integrated with our CRM, which is the most important thing for us. I like that the platform is very flexible. The team can add custom integrations and features if needed. Review collected by and hosted on G2.com.

There is no mobile app, which would be a great plus to have. And the product is on the more expensive side. Review collected by and hosted on G2.com.

We've managed to set up a two-way integration with every tool from our tech stack, which is already incredible.

The main benefit you get from the platform is when you scale and grow. The possibilities, in this case, become limitless. And the expertise of the BotsCrew team makes the difference during the process. Review collected by and hosted on G2.com.

It would be more convenient to have an app for customer service. Review collected by and hosted on G2.com.

We were able to integrate the platform with other tools you don't expect a chatbot to integrate with. Like email automation, Facebook events tracking, Google Analytics, etc. Since we're an analytics platform, it was necessary to track everything accurately. And we achieved it with ECP. Review collected by and hosted on G2.com.

The flow builder could be in a logit tree form. But it's an improvement rather than a disadvantage. It is still quite intuitive. Review collected by and hosted on G2.com.