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Enterprise Bot Reviews & Product Details

Enterprise Bot Overview

What is Enterprise Bot?

Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, to re-routing and request fulfillment, our conversational AI streamlines end-to-end customer service operations for enterprises. Personalized Responses to Customers in Real-Time & 24/7: Provide consistent personalized responses to your customers around your offerings and show up product recommendations based on individual customer preferences. Improves Agent Productivity and Quality of Service: Reduce the time agents spend on manually looking for information. AI-powered bots source and suggest best answers based on historical data and actionable insights to improve service quality and boost agent productivity. Optimizes Cost-Efficiency: Cut down customer service costs up to 30% by speeding up issue resolution, offloading redundant tasks from agents and auto-responding 80% of routine queries.

Enterprise Bot Details
Languages Supported
German, English, French, Italian, Dutch, Portuguese, Spanish, Swedish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Scale your customer service and sales interactions with cutting-edge AI chatbots that include pre-built integrations, contextual understanding, and smart escalation to live agents based on sentiment analysis.


Seller Details
Year Founded
2016
HQ Location
Zug, CH
Twitter
@enterprisebot
330 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®

Anshuman S.
AS
Overview Provided by:

Recent Enterprise Bot Reviews

Priyanka  R.
PR
Priyanka R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Enterprise Bot is a Boon to customer Support."
The best part about Enterprise Bot is that,there is no time bound limitation to ask your queries within the office hours only as it provides servic...
FB
Fernanda B.Small-Business (50 or fewer emp.)
4.5 out of 5
"MindBlowing AI Solution"
Enterprise Bot is responsive and efficient in addressing any issues. The platforms ability to support languages is truly impressive. The overall pe...
Harman s.
HS
Harman s.Small-Business (50 or fewer emp.)
4.5 out of 5
"enterprise bot that revolutionize your experience with customers."
EnterpriseBot comes with great efficiency. it also helps in automating tasks. its consistent support saves time and leads to revenue. Its enhances ...
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Enterprise Bot Media

Enterprise Bot Demo - Conversational AI chatbot UI
Powerful AI technology blended into existing operations through an intuitive and easy UI for your support team to ensure high productivity and automation with minimal training effort.
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13 Enterprise Bot Reviews

4.7 out of 5
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13 Enterprise Bot Reviews
4.7 out of 5
13 Enterprise Bot Reviews
4.7 out of 5

Enterprise Bot Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Enterprise BotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Priyanka  R.
PR
Assistant Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enterprise Bot?

The best part about Enterprise Bot is that,there is no time bound limitation to ask your queries within the office hours only as it provides service 24*7 making it really helpful for the customers to get their queries resolved instantly at anytime. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

Setting up Enterprise Bot can be expensive which might not be affordable to all time of businessess.

Human being is inclined towards emotional situations and emathetic responses which can be a problem in Chatbot due to limitation in situations. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Enterpise Bot has reduced a lot of dependency on human being making it more easy for the workforce to focus on other complex work.

The 24*7 support has helped our customer satisfied with their queries being resolved on time without waiting for a long time on calls oe tickets/emails to be answered.

This helps customer to resolve their query on time and keep them engaged with the tool. Review collected by and hosted on G2.com.

LC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Enterprise Bot?

I started using the enterprise bot in a office as a EB AIVA voice bot. You can ask voice bot to make changes it will do for you. First it will ask your details for authentication. Once clarify then you are good to go and bot will do your work. As per customer feedback we can develop our customize bot with our data that's the best about Enterprise Bot. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

There is fear about that, If anyone use your bot and if he knows your personal information then it can leads to a serious problem about data theft or privacy issues can happened. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

You can update the AI as per your requirement. No need of programming or coding. Based on the customer feedback you can developed or update your Enterprise Bot. Review collected by and hosted on G2.com.

MV
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enterprise Bot?

The main influential thing about this AI bot is the real time experience, it is giving to their customers 24x7, using Click Bot feature. You could ask anything and it can help for everything. The end to end functionalty of this Bot has been brought up with so much ease and simplicity that somebody who checks on the website at once, can go ahead without any tour or guide. Much easier to use and helpful incase somebody stucks in between. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

Not much dislikes for this bot, but one thing that could make the cutsomers worried is the data sensitivity. How much the perosnal data is secured with the Bots? If things are getting storef in the backend, then what is the possibility that no one can ever have access to any of our personal accounts or data. Data Breach is a bigger issue. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Enterprise bot, a combination of AI Bot and Chat GPT is helping the customers to keep the records of their personal data at the finger tips. The Self Service is the inspirational AI suite which helps in keeping the track of the minimal data, which is quite helpful. Also, another problem that Enterprise Bot is solving - is the data gathering from different tools at one spot. So, it makes it easier to gather the data at one place using this AI Suite and comes to a conclusion rather than going on different platforms and checking the data separately, which desn't seem practically possible with a large data. Review collected by and hosted on G2.com.

Lalit C.
LC
SailPoint IdentityIQ Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Enterprise Bot?

EB AIVA voice bot is a great bot by enterprise bot. We can communicate to bot to write or edit anything for us like edit an address, Bot will do for us. After successful authentication only we can use the bot. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

This is new tool for me currently so yet I didn't find any bug But the overall its performance is good. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Customer can now take their self service without any delay or any trouble because the task will get done by enterprise bot. Just talk with bot and give the required details and get the work done. Review collected by and hosted on G2.com.

Harman s.
HS
Content Writer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enterprise Bot?

EnterpriseBot comes with great efficiency. it also helps in automating tasks. its consistent support saves time and leads to revenue. Its enhances customer service and leads to scalability. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

as best of bets technologies have shortcomings as some of its features are quiet challenging for me and i face occational technical glitchs. its intital setup was also coastier. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

EnterpriseBot helps me in consultancy by efficiently analyzing client data. it works very well, gives you automating reporting and 24/7 support. It also automates routine tasks, i can focus on consulting work. it addresses common consultant challenges such as time-consuming. Review collected by and hosted on G2.com.

FB
Picologo
Government Administration
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Enterprise Bot?

Enterprise Bot is responsive and efficient in addressing any issues. The platforms ability to support languages is truly impressive. The overall performance of the bot is outstanding. With its features, it is definitely an amazing tool. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

Enterprise Bot lacks a touch in its AI system. It doesnt always comprehend the needs and preferences of customers. It can cause frustration. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Enterprise Bot has completely transformed our business. Its precision is making our processes more efficient. Weve witnessed improvements, in productivity cost savings. Review collected by and hosted on G2.com.

Bojan L.
BL
Chief Creative Technologist, Founder
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Enterprise Bot?

Enterprise Bot provides an enterprise-ready, scalable and comprehensive suite of AI automation tools. It's easy to be customized to fit various business requirements and to be integrated into existing surrounding systems. The solution can be launched in 6-12 weeks and easily extended to large-scale operations, volumes and use cases.

We have jointly delivered many successful projects, and I'm happy to have Enterprise Bot in our Raqoon Ecosystem to help our clients reach new automation maturity levels. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

I have not experienced any significant obstacles. Open items or new requests have been closed by the Enterprise Bot team promptly and collaboratively. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

We have build automation solutions covering countless use cases in customer support in the financial services and healthcare industry. We were able to automate more than 80% of recurring customer support cases, incl. the ones with complex backend flows. By using the Enterprise Bot No/LowCode integration platform, we were able to reduce the overall development costs by at least 30%. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Enterprise Bot?

Enterprise Bot's conversational AI suite is one of the most intuitive and comprehensive software. There's probably so much this product can do. It's omni-channel and multi-lingual capabilities are the ones which I like the most. And when you see accuracy level increasing in analytics, It feels awesome. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

Not much, as far as I am concerned, as it covers all my requirements and beyond. So no more expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Enterprise Bot:

Highly recommend for your end user happy experience Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Our customers write into us with a variety of different issues and that also through different channels, but at the end of the day, we wouldn't be able to provide the support we're able to without a powerful tool at our disposal to help, and Enterprise Bot's conversational AI suite is that solution. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Enterprise Bot?

This conversational AI suite is one for Enterprises. Its capabilities to integrate with almost every other software available are pretty outstanding, specially with the legacy systems Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

There is not much downsides that I can mention. However, I feel the analytics part can be improved and more specific. It can be optimized further per the brand-specific use cases. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Omnichannel experience is what we were looking for, as our customers use different tools to reach out to us.

Data from all various tools gathered at one place is ideal. Also, my organization uses many legacy systems, and integrating with them was a challenge for many vendors we eveluated.

Enterprise Bot suite solves all these problems and provides a seamless onboarding experience. Review collected by and hosted on G2.com.

Verified User in Insurance
CI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Enterprise Bot?

Quick proof of capabilities in a 12-15 weeks pilot, showing that the solution is an enterprise-ready, scalable and comprehensive suite of AI automation tools. Never had a more successful launch of such a tool in such a short time frame—great growing and integration options. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

There are not many downsides that I can mention. The UI already got an overhaul. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

We have built solutions covering countless use cases in customer support in the healthcare industry. We opened up a new channel for customer interactions. Review collected by and hosted on G2.com.