Emplifi Social Commerce Cloud Reviews & Product Details - Page 6

A solid platform for delivering and encouraging User Generated Content. Review collected by and hosted on G2.com.

We are extremely pleased with TurnTo. They provide an excellent platform and customer service. Review collected by and hosted on G2.com.

TurnTo is an all-around great company to work with. We've been happy since day one. The implementation was painless and their team was ready and willing to go above and beyond to help get everything right. Every interaction is friendly and helpful. Ongoing support is responsive and friendly. We couldn't ask for more.

Comment capture has by far exceeded our expectations. We love to hear our customers in real-time, and have found in turn that our customers have great senses of humor! In addition, based on this real-time feedback, we've been able to spot when a product that we carry was featured on a television show or in a magazine so that we can react much faster. Review collected by and hosted on G2.com.

Having to switch between different moderation views and Q&A sections is a bit tedious. It would be nice to have the option of seeing everything at one, particularly once you become more accustomed to the interface.

A better way to share questions, comments and reviews with non-users would be ideal. Review collected by and hosted on G2.com.

The think that I have liked best working with TurnTo is their willingness to listen to eBags ideas on how to improve their product. Not only did they listen to our ideas, but they implemented them! Review collected by and hosted on G2.com.

We initially were not happy that we could not create Pinboards for multiple categories or by Brand, but TurnTo has since made that feature available! Review collected by and hosted on G2.com.

As a specialty retailer, one of our differentiators in our stores is the ability to provide personalized service and get customers into the right running shoes or apparel for them. This type of service is harder in the digital world, but TurnTo makes it easier for our staff, and even our customers, to provide confidence in a runner's purchase. We LOVE the checkout chatter feature, which allows our customers to tell other runner's why they chose the product, even before it shows up on their doorstep. We have even noticed some of our customers referencing reviews of other customers as their reason for purchase. Review collected by and hosted on G2.com.

This is a good problem to have, but we're getting enough engagement that it's sometimes hard for our team to keep up! We want to answer any questions that pop-up quickly and with the amount of engagement we get each day within questions and answers, that can be challenging. I would definitely recommend having a dedicated team in place to handle Q&A. Review collected by and hosted on G2.com.

Customer support is always on point. My emails are immediately answered and someone always answers if I need to call.

Excellent documentation. Integration guides were simple and easy to follow.

Easy to integrate into our e-commerce platform. Only required a few code drops and we were up and running.

Automated rule based approval system. This feature helps cut down the number of hours spent administering the system, freeing our staff up to work on other tasks.

Simple upgrades. Only requires an update of the code drops. Review collected by and hosted on G2.com.

I haven't found anything with TurnTo to dislike. All features wok as advertised, if not better. Review collected by and hosted on G2.com.

Integration process was very easy; our contact and developer recently helped us with testing a radical overhaul to our site that affected TurnTo integration and made the change much smoother. Review collected by and hosted on G2.com.

Nothing to add here - as the company has grown the client experience has improved. Review collected by and hosted on G2.com.

I like how TurnTo gives our shoppers confidence by asking past buyers about products they are contemplating. Whether they have sizing questions or more complicated questions, our customers love engaging with potential customers and offer their recommendations or testimonials. Who has more clout and can give better advice and testimonials directly to potential buyers during the shopping process than our current customers? It's a beautiful thing. Review collected by and hosted on G2.com.

I would like to see better high level dashboards and weekly reports. Review collected by and hosted on G2.com.

Dr. Hauschka Skin Care uses the customer review module on our brand website and the process of adding the module to our product pages was fairly simple and easy. Our web vendor is located in Germany and TurnTo worked with them directly to get everything up and running. We were very pleased with how smoothly the process went and it continues to be. Review collected by and hosted on G2.com.

Nothing---we've been very pleased with both the team at TurnTo and the performance of the product. Review collected by and hosted on G2.com.

I love how TurnTo's Q&A feature asks customers who have actually purchased the products. The system was easy to implement and is even easier to moderate. We've collected some great information from our customer community that we wouldn't have had the access to without TurnTo's tool. Review collected by and hosted on G2.com.

I would love it if there was a way to streamline the validation of answers. If a customer asks a question that has a factual answer and other customers provide conflicting answers, more confusion is added instead of subtracted. Review collected by and hosted on G2.com.

As a Content Manager, I love seeing where we have opportunities to improve our content. We are finding areas where we need a more robust product-detail-pages, and finding categories that could use top-of-funnel buyer's guides to address bigger questions.

I also enjoy giving our customers the tools necessary to better understand the products we offer. With crowd-sourcing, most of the questions our customers have are answered within 4 hours.

We're also getting new, original content on a daily basis and we're seeing improvements in our natural traffic as a result. Review collected by and hosted on G2.com.

The reporting is solid, but it could be a bit more robust. I'd like to find themes in TurnTo: content, customer service, etc. so that I can address issues at the category level rather than product level. Review collected by and hosted on G2.com.