Emplifi Social Commerce Cloud Reviews & Product Details - Page 5

The customization of the widget (since we are very strict in creative); the ease of using the product in the back end (reported by our agents who handle the tool), the dashboard and of course the great people on the TurnTo side who are extremely responsive, supportive and understanding Review collected by and hosted on G2.com.

Using Q&A for about a year now, I had no bad experience at all and could say that there is nothing that I doslike Review collected by and hosted on G2.com.

Their methods to obtain reviews and answers to questions are best in class. When we switched vendors we did not anticipate the massive volume of responses we got. Review collected by and hosted on G2.com.

We had to hire more people to monitor the volume of responses.

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turnto leads this space with innovation. Review collected by and hosted on G2.com.

they still are behind amazon in total reviews Review collected by and hosted on G2.com.

TurnTo offers a great solution for reviews, Q&A and soliciting post-purchase feedback from your customers. Converting from another vendor was a breeze and TurnTo helped us all the way through. They now offer a syndication integration to share your reviews with other channel partners, this has been a boost for the entire eCommerce ecosysystem. Review collected by and hosted on G2.com.

We have no complaints at this time, but the moderation UI could benefit from an update. Review collected by and hosted on G2.com.

TurnTo is an extremely responsive, cost effective solution for our established brand. Review collected by and hosted on G2.com.

I don't feel that client services are very proactive when it comes to offering us what can move the business forward within the existing services we contract with. We generally have to reach out to the client services team for attention. Review collected by and hosted on G2.com.

The response time I receive from their team whenever there is an issue FAR exceeds the communication with our prior review provider. We appreciate the personal interaction. In addition, the extra features such as the cart chatter and Q&A modules really help us with understanding our customer's needs. TurnTo has been a breath of fresh air for our overall customer content plan. Review collected by and hosted on G2.com.

I am looking forward to the addition of overall company reviews in the product road map. We are still waiting on this feature, but hopefully it will be released within the next six months. Review collected by and hosted on G2.com.

We were most interested in TurnTo for the Checkout Chatter feature. Although the other parties in this space have implemented a similar feature, TurnTo had the most experience with this feature and had seen great success with it. Since we've implemented this feature, we receive so much organic content from our customers that it has been hard to keep up with the moderation. Excellent problem to have nonetheless.

Outside of the product itself, implementation was pretty seamless. The team was very responsive and opened tickets immediately with their tech teams when we ran into some minor issues. We were able to get up and running within 6 weeks (while juggling other projects). We were most impressed that post launch, we didn't have many follow ups as the team had done such a thorough job with the QA process. Review collected by and hosted on G2.com.

The reporting could be a bit more robust. It is easy to read but not as granular as we'd like to see. Additionally, the documentation (although very thorough) is lengthy and somewhat difficult to decipher through all the pages. Lastly, customizations are allowed with the product but were not highly recommended due to any future upgrades that TurnTo does. This led us to do some problem solving on our side with which we have two competing lightboxes on the Order Confirmation page. Not pretty, but definitely tolerable. Other than that, the product itself is solid and achieving higher levels of customer engagement than we had anticipated. Review collected by and hosted on G2.com.

We've been extremely happy with turnto services, we feel it brings us tremendous value, we've looked at other similar platforms and ultimately decided on turnto for a number of factors, now that we've been using turnto for a couple of months we are certainly glad we made this choice. Shop no further, I highly recommend turnto! Review collected by and hosted on G2.com.

Setup took a bit longer than expected, but once you're up and running you'll see the real value! Review collected by and hosted on G2.com.

The TurnTo team is extremely responsive and have made our implementation painless. We have been collecting some great content from our customers that we wouldn't have been able to capture without TurnTo. We particularly love CheckOut Comments and the great insight we gather from it. Review collected by and hosted on G2.com.

None. I like everything. Review collected by and hosted on G2.com.

I really like how responsive the TurnTo team is to our needs. The solution is consumer friendly and mobile optimized. Since launching we have seen significant increase in review volume and amazing content coming through check out chatter. Review collected by and hosted on G2.com.

Achieving the desired looks and feel on the pdp has been a challenge. Many of the suggestions recommended by our UX firm could not be implemented.

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