Emplifi Social Commerce Cloud Reviews & Product Details - Page 3

A lot of times working with 3rd parties can be a great experience or a bad experience, never a happy medium. That is not the case with Turnto, they are always there to quickly answer questions whenever I need them. Review collected by and hosted on G2.com.

I have no dislikes to report at this time. Review collected by and hosted on G2.com.

The UI is very user-friendly - easy to submit transaction files, and view and filter reviews and usage reports. Review collected by and hosted on G2.com.

Sometimes it is hard to know if the feed I uploaded was successful. Review collected by and hosted on G2.com.

I have worked with the TurnTo team from the beginning of us launching our new ecommerce site. During the integration process, they were very involved in making sure it was configured correctly and proactive with our web development agency on troubleshooting.

This level of support has continued as we refine how we display Reviews, Checkout Comments, and Questions. This includes having a customer success manager who looks at performance and makes recommendations that are relevant to our business. They are also very collaborative with our other partners on both increasing ways to leverage content or with troubleshooting.

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One issue we have had is around customizing how we display Reviews, Checkout Comments and Questions for product variants of a master product. As a testament to their approach working with customers, they they have helped with finding workarounds and have solved this issue in the next big release later in 2018. Review collected by and hosted on G2.com.

How you have the ability to make your Instagram shopable to drive through more direct sales. I also like the ability of visual users review to showcase how people like their products because many consumers go to reviews before purchasing a product. Review collected by and hosted on G2.com.

I have yet to really experience any dislikes with this product so far. It’s overall very easy to use and to get data from. For a small business or someone starting out the price point per month could be rather high. Review collected by and hosted on G2.com.

Email requests to customers for reviews, Q&A that gathers answers from customers who purchased product, visual content, moderation. There's really nothing I dislike about the platform. Review collected by and hosted on G2.com.

Not necessarily a dislike but 2 eager suggestions:

1. Improve the backend UI, a bit old looking and not as intuitive as it could be.

2. Please please please include Shopper Reviews (otherwise we'll need to get Shopper Approved) to handle this, TurnTo does the best product reviews & Q&A, but Shopper Approved owns the aggregated shopper review that gets seen a lot in branded SERPs. Review collected by and hosted on G2.com.

Easy to use platform with great customer support from the Customer Success teams. Review collected by and hosted on G2.com.

New features slow in coming out. We're unable to implement some new ideas and processes as quickly as we would like. Review collected by and hosted on G2.com.

The Q&A responses have been amazing, we're getting almost 25 responses on average for every 1 question. They are on par or higher than other companies we have used in getting product and company reviews. Review collected by and hosted on G2.com.

The dashboard is lacking and can be a little difficult to use at times. It could be a bit more user-friendly. I would like to see more FAQ on how to use each section. I would like to see better reports as to how the program is working. Review collected by and hosted on G2.com.

TurnTo's platform is far and away the best review solicitation platform I have ever seen/used (and I have tried all the top players). Review collected by and hosted on G2.com.

The back end is a little clunky, and feels dated. Review collected by and hosted on G2.com.

We've been working with TurnTo for a couple years now having switched from another enterprise solution. The improvement across the board has been a major improvement. The setup was straight forward and their implementation team was very responsive. They've continued to remain engaged post implementation as needed. Angela is great as an account manager (knowledgable and hard worker). As far as the platform is concerned, it's largely automated with minimal maintenance required from our team. The quantity of reviews coming in compared to our previous provider have gone up by 10-20%, but more importantly, the quantity of Q&A engagement has gone up 10x. Customer photo submissions have gone up considerably as well. The TurnTo platfrom is driving the community experience we always wanted to achieve on our site. Review collected by and hosted on G2.com.

Not much to dislike. All in all we've been happy with the product and it has met our expectations. Review collected by and hosted on G2.com.

The people! TT's employees provide up to date modern solutions - professionally refreshing Review collected by and hosted on G2.com.

Not much to dislike, but sometimes the meetings can be emails Review collected by and hosted on G2.com.