Top Rated Emplifi Social Commerce Cloud Alternatives
Email requests to customers for reviews, Q&A that gathers answers from customers who purchased product, visual content, moderation. There's really nothing I dislike about the platform. Review collected by and hosted on G2.com.
Not necessarily a dislike but 2 eager suggestions:
1. Improve the backend UI, a bit old looking and not as intuitive as it could be.
2. Please please please include Shopper Reviews (otherwise we'll need to get Shopper Approved) to handle this, TurnTo does the best product reviews & Q&A, but Shopper Approved owns the aggregated shopper review that gets seen a lot in branded SERPs. Review collected by and hosted on G2.com.
77 out of 78 Total Reviews for Emplifi Social Commerce Cloud
Overall Review Sentiment for Emplifi Social Commerce Cloud
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The Pixlee team is creative, helpful, and a joy to work with. The platform has many features that work well out of the box, but with hands-on help from our rep and the developer team we have been able to adapt many of the elements to better fit our brand's needs quickly and easily. The Pixlee team also consistently provides our brand helpful feedback on possible optimizations to improve our engagement, UX, and influencer management. Review collected by and hosted on G2.com.
Workflow around the platform can be tricky at times when dealing with UGC and CRM, especially for new users. However, most of these hiccups can be attributed to updates from the social media platforms themselves and Pixlee's team is great at communicating those changes and workarounds as the platform adjusts in the meantime. Review collected by and hosted on G2.com.
The question and answer feature has been a game-changer for us. It acts almost like a live chat and has helped us improve our product page with added knowledge. The setup on our Shopify site was easy for someone who doesn't have a developer on staff. Review collected by and hosted on G2.com.
The platform itself is not super user-friendly. It's pretty basic and somewhat hard to navigate. Review collected by and hosted on G2.com.
Easy to find, permission, and download user-generated content. Quick and appealing widgets that display our favorite UGC on our websites, with lots of options on how to present and incorporate content into our overall marketing strategy. Account reps are friendly and very accessible. So far Pixlee seems to constantly roll out new features and functionalities which is great. Review collected by and hosted on G2.com.
There is a bit of a learning curve when it comes to user experience and functionality. Certain icons and notifications are not clear until you search the help pages or talk to your account rep. Our team also wishes it were easier to see if we've already contacted or chatted with an Instagram user in the past. We also would like to have the ability to see if a user has posted/tagged multiple images of our brand, right now we have to do a search workaround which isn't the most efficient use of time. Review collected by and hosted on G2.com.
The software has amazing features which are easy and simple to apply and these enable customer connection or engagement with the service providers.
The application is also instant because the application helps us to order for whatever we need o that app and is instantly delivered
The application's features are also easy to get along with hence users don't face some much technical difficulties
The application caters for both the small and big enterprises
The application is also not so expensive and therefore easy to afford by anyone Review collected by and hosted on G2.com.
The application is has got a lot of traffic which makes it hard to respond to customers in time becomes a bit challenging.
The application has a lot of features which may be complicated to people using the application for the first time Review collected by and hosted on G2.com.
Many customers have commented that our product reviews were a big reason for their purchase, so that is definitely something I love to see. In addition, we find that the content posted via TurnTo is done in a way that is very SEO-friendly (very searchable). Review collected by and hosted on G2.com.
I think this has more to do with how our development was implemented than the actual TurnTo platform, but sometimes the star rating is a bit crowded in our product grid for products with long product names. We could work on the code and get that cleared up, I'm sure, but we have not done that yet, as its been fairly minor. Review collected by and hosted on G2.com.
The team at TurnTo have been outstanding partners. Best, they are fully committed to serving us (the client) the highest possible level of partnership; constantly touching base and looking at challenges from different perspectives, we have collaborated and made great strides on multiple projects together! Review collected by and hosted on G2.com.
A very small dislike, I would like to see some more proactive reporting provided to the client. As subject matter experts on customer content and review sentiment, I would defer to the TurnTo team on what reporting & data is most pertinent as a showcase of progress or success. Maybe we, as a client could do a better job at depicting the reporting needs. . . . Review collected by and hosted on G2.com.
I like how they provide their services they are so good. Their products are very good and I love them always. I would recomend this to all my friends and family. If you are looking for something real try TurnTo and you will never regret your decision. Great service. Thanks. Review collected by and hosted on G2.com.
I really like their solutions but at first their service was slow. Review collected by and hosted on G2.com.
it is simple, clean and straight forward really like the interface they have to manage the User-Generated content. and if have have any doubts i can contact them and will help me. Review collected by and hosted on G2.com.
Personally, the attention that the company itself gives us. they are super helpful and friendly always helping us out on how to do a better performance. they contact us on a month to month basis to see if everything is ok, is there anything they can do on their part. highly recommended. Review collected by and hosted on G2.com.
By using Turn-To we have the ability for our new customers to read first hand reviews from our existing customers who use and love an item. They get a better idea of how some items fit, no more wondering if an item runs large or small! Review collected by and hosted on G2.com.
The only complaint I have is that some of our customers use the Turn-To application to advise on a non-received order or an issue with an order/item instead of contacting Customer Service directly to get the issue addressed. This is by no means a Turn-To flaw! Review collected by and hosted on G2.com.
The availability and customer service our TurnTo partner is and the positive customer experience reviews add for our customers on our site. Review collected by and hosted on G2.com.
The only thing I wish we could further partner on is the integration with our own company product information as far as reporting for further ease of internal sharing and reporting. Review collected by and hosted on G2.com.
