Emplifi Customer Engagement Platform Pros and Cons

When it comes to scheduling content on different accounts, it is very fast and saves me a lot of time for scheduling, it allows me to have very accurate reports, and the community part is very simple, so I can respond more quickly to my clients. Review collected by and hosted on G2.com.

the only downside I see is that when scheduling a story, I can't add the link, everything else is perfect! Review collected by and hosted on G2.com.

The ease of finding valuable data for reporting or making decisions about the direction's content should take.

We love the help from the chat that always comes quickly.

The new unified analytics!! Review collected by and hosted on G2.com.

Not having the paid data from Instagram (I know is not your fault).

We had a hard time finding who's the connector for some of our clients pages.

In dashboard, if I'm the owner of the dashboard, if I change the dates for my own analysis, it changes the dates for everyone using it (clients). It's a little annoying.

If I duplicate a dashboard for a new clients, I have to change the profiles for every widget one by one (pain). Review collected by and hosted on G2.com.

Helpful, accessible, easy to use for my daily tasks. Review collected by and hosted on G2.com.

Some technical issues as i am a remote worker using a VPN but i am aware of it, it does not impact my work too much. Review collected by and hosted on G2.com.

It is very intuitive and has all the infomation I need! Its always progressing with new features, and customer service are understaning if there are any issues. It's very easy to collate and export data. Easy to add people to the system and intergrate their accounts. Review collected by and hosted on G2.com.

It can be difficult to ensure all accounts are corrected as there is no easy way to see disconected accounts - it will show any account with one feature disconected, which isn't necessarily helpful! Review collected by and hosted on G2.com.

Content section provide you a easy overview of the best contest of a specific timefrime, with the possibility to filter by ER, Reach and many other metrics. Review collected by and hosted on G2.com.

There are too many metrics to consult, and this instead of making the platform complete makes it a bit difficult to consult and sometimes chaotic Review collected by and hosted on G2.com.

Dashboards/widgets can allow a large number of accounts Review collected by and hosted on G2.com.

Most of the social metrics are at a post level, X analytics include retweets and shared embedded videos instead of native video posts only Review collected by and hosted on G2.com.

Emplifi covers all things marketing, from community management, social media stats, social media scheduling, influencer management and more. I love the way it works and how easy it is to use! Review collected by and hosted on G2.com.

There are a few API issues with social media platforms which limits a few things you can do. Review collected by and hosted on G2.com.

I love Emplifi because you can offer integral customer service. You can have Facebook, Instagram, LinkedIn, TikTok, Twitter, YouTube, etc., in just one place and that means you can cover everything and offer a better service to your customers. Review collected by and hosted on G2.com.

The one thing I don't like about Emplifi is we can't select and hide multiple comments at once. Review collected by and hosted on G2.com.

The ease of responding to all social media in one place and everyone being able to see what's going on Review collected by and hosted on G2.com.

Was a bit tricky to get used to at first Review collected by and hosted on G2.com.

Emplifi is one of the most intuitive Social tools I've used. I've worked with several other competitor products for a long time, but Emplifi matches my needs best.

It's also got a good and intuitive overview of Engagement, the Publishing Tool and Analytics, which I need daily. Especially in Community Management, Emplifi is the clear winner in handling all requests.

If any errors occur, the support takes care of them quickly and regularly updates me. I appreciate that. Review collected by and hosted on G2.com.

Due to API regulations, some metrics can not be gathered by Emplifi sadly, which would be very helpful (i. ex. Instagram Paid Insights on sponsored posts).

Since the cause of this lies within the Meta API, I can't really blame Emplifi for this though. Review collected by and hosted on G2.com.