Emotive Reviews & Product Details - Page 2

Maris and MJ, the dynamic duo of Emotive technical and customer success team was one of the best experiences I have had with onboarding services for ecom. I mean where do I start. They listened to me, crafted practical but also impactful strategies to help my small business online. In a matter of one week, I saw a 10x and up jump in revenue from initial small spend budget. To top things off, they then guided me to the hands of the customer success manager to further insure rapid growth and an action plan to get there.

I am so happy and motivated for life changing progress with my online store, thanks to these key individuals. Review collected by and hosted on G2.com.

I can't think of anything so far so good. Review collected by and hosted on G2.com.

The customer service has always been FANTASTIC! Specifically with our Rep, JC. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze! Review collected by and hosted on G2.com.

They went through a phase where we wer getting a new rep every couple of weeks. This made it very hard to bond with our reps, as we always feared they would leave again and we would have to start over with building a relationship. Despite this, they have all been VERY friendly and easy to work with! Review collected by and hosted on G2.com.

Emotive has been great at working with us to ensure we are happy with the results. JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas. We highly recommend emotive for sms marketing. Review collected by and hosted on G2.com.

I had a couple of change of account managers, but it was a smooth transition. Review collected by and hosted on G2.com.

Great customer service and representative team- every member I've worked with on our service has been fantastic.

The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so.

It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times.

They paired us up with a similar company to review what they were doing which was a fantastic aid. Review collected by and hosted on G2.com.

You cannot leave their contract and are essentially signing onto a year-long contract.

Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American # when we are based in Canada. Review collected by and hosted on G2.com.

I can't say enough about Emotive's customer support. They were proactive from day one, offering personalized training sessions and checking in regularly to see how we were progressing. Their dedication to our success is truly remarkable.

pen_spark Review collected by and hosted on G2.com.

Some of the features are a bit confusing to use, but there are a ton of tutorials and resources to guide you through the process. Review collected by and hosted on G2.com.

I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. Review collected by and hosted on G2.com.

We pay for users tracked and not emails sent. Considering we have a high ticketed product, abandoned checkout, and abandoned cart emails work better for us instead of browse abandonment emails. Review collected by and hosted on G2.com.

Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing. Review collected by and hosted on G2.com.

I'm disappointed in the analytics. Emotive has an Attribution tool, & it's a bummer they don't use it for more accurate SMS data. Review collected by and hosted on G2.com.

Easy to use and the customer support is top-notch. They're incredible collaborators and always do their best to improve your business SMS campaigns. Since the beginning, they've been very supportive and responsive. I have not complaints so far and I plan to use Emotive on my personal business projects. Review collected by and hosted on G2.com.

The platform is very intuitive. It will feel familiar if you've worked with Email campaigns. I haven't had any issues so far. Hopefully they'll offer a mobile app in the future, but everything has been excellent. Review collected by and hosted on G2.com.

There are so many prebuilt templates and flows that it makes getting started incredibly easy. Implementation was super straight forward. Emotive integrates with WooCommerce and Mailchimp so that was all taken care of. Review collected by and hosted on G2.com.

There are so many options that finding the settings you need can be difficult at times, but that's really only if you're getting into the nitty gritty of customizations. Review collected by and hosted on G2.com.

They listen to customer feedback and are always improving their service. This forward-thinking approach ensures that we stay ahead in our communication strategies and can leverage the latest tools and technologies. Review collected by and hosted on G2.com.

Pricing was not clear in the beginning but we ended up working things out. Review collected by and hosted on G2.com.