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I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. Review collected by and hosted on G2.com.
We pay for users tracked and not emails sent. Considering we have a high ticketed product, abandoned checkout, and abandoned cart emails work better for us instead of browse abandonment emails. Review collected by and hosted on G2.com.
Video Reviews
Great platform. Like an extension of our team
205 out of 206 Total Reviews for Emotive
Overall Review Sentiment for Emotive
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Our company began using Emotive for our SMS marketing 1 year ago. The platform is easy to impliment and intigrate, is user-friendly, competitively and economically priced, and has significantly boosted our conversion rates while helping us capture valuable customer data. My account representative, JC, has been instrumental in making this partnership seamless. He provides exceptional support, guiding me through the various features and showing me how to maximize the platform's potential, which is key to our success! JC’s expertise in copywriting and setting up functional elements like customer flows and broadcasts has been invaluable. His turnkey assistance allows me to focus on other aspects of my position while knowing my SMS marketing strategy is in capable hands. As a service I use every day, I can’t recommend Emotive enough for anyone looking to enhance their customer engagement and elevate their marketing efforts. Thank you, Emotive and JC, for helping take our business to the next level. Review collected by and hosted on G2.com.
There is nothing negative to say about Emotive. Review collected by and hosted on G2.com.
Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS.
It was super easy to implement. They have an onboarding team that helps you through the process, and no technical expertise is needed. It was amazing. It also inegrates with all of the apps we use (shopify, omnisend, zapier, etc).
A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time.
The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors. Review collected by and hosted on G2.com.
There is nothing to dislike. Serisouly. It's ALL GOOD! No complaints. Review collected by and hosted on G2.com.
The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day. Think of them like the pit crew of SMS marketing. Review collected by and hosted on G2.com.
Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on. Review collected by and hosted on G2.com.
It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I've worked with competitor SMS marketing software before but no one can beat Emotive's customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive's popup and pixel surely helped a great deal in that. They actually care about your growth. Review collected by and hosted on G2.com.
Nothing at the moment, but I would say their pricing is on the higher end of things. Review collected by and hosted on G2.com.
We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end.
Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive.
I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts. Review collected by and hosted on G2.com.
I really don't have any cons at this time. Review collected by and hosted on G2.com.
Easy to use, easy to make changes, customer service reps are always helpful (and easy to reach). Solid reliable platform. Review collected by and hosted on G2.com.
Once, over two years ago, for a few hours the service went down. Their customer service team contacted us through email to let us know there was a problem. It never happened again. Review collected by and hosted on G2.com.
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive. Review collected by and hosted on G2.com.
Really no downsides. The offer a ROI guarentee, and if you're not satisfied in the first month or so, then you cancel. Really no risk. Review collected by and hosted on G2.com.
My team and I use Emotive daily and it's very user-friendly! Integrating it with Shopify and Klaviyo has been incredibly helpful. My favorite feature is the abandoned carts, which lets us track and communicate with our customers during their shopping experience. Review collected by and hosted on G2.com.
At the moment, I have no negative experiences with the platform or their team. Review collected by and hosted on G2.com.
The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience.
The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can.
Truly happy we switched Review collected by and hosted on G2.com.
The customer segments could be a bit better Review collected by and hosted on G2.com.
