# Emitrr Reviews **Vendor:** Emitrr **Category:** [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About Emitrr Emitrr is a complete customer engagement and interaction tool. Emitrr helps local businesses communicate and engage customers through text messages and automation. Emitrr will help make the entire customer journey seamless. Starting from acquiring customers, keeping your schedule full to retaining existing customers. Emitrr will help you achieve these through its myriad of capabilities such as text messaging, converting webchat to text, converting missed calls to text, improving reputation by sending review requests, and re-engaging customers through text follow-ups for better recall, and more. Emitrr integrates with 1000+ scheduling softwares, PMS, EMR and local industry CRMs. We boast 24/7 support, No contract, and No setup fee. ## Emitrr Pros & Cons **What users like:** - Users rave about Emitrr's **outstanding customer support** , noting the team's responsiveness and helpfulness in resolving issues. (7 reviews) - Users value the **ease of use** of Emitrr, appreciating its intuitive interface and efficient communication tools. (4 reviews) - Users find Emitrr to be extremely **user-friendly** , with a simple interface and responsive customer service enhancing their experience. (3 reviews) - Users appreciate the **responsive tech support** and the user-friendly features of Emitrr that enhance their experience. (2 reviews) - Users appreciate the **quick and helpful customer service** from Emitrr, enhancing their overall experience with the platform. (2 reviews) - Intuitive (2 reviews) - Reliability (2 reviews) - Users appreciate the **quick response time** of Emitrr's support team, enhancing their overall experience and satisfaction. (2 reviews) - Broadcast Communication (1 reviews) - Communication (1 reviews) ## Emitrr Reviews ### 1. Easy to Navigate and Integrates Smoothly with My EMR **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli D. | owner and physical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Emitrr?** How easy it is to navigate and how it works in with my EMR **What do you dislike about Emitrr?** Really, the only thing I would change is that at times it does seem to get stuck and I have to manually refresh **What problems is Emitrr solving and how is that benefiting you?** Being able to text patients which takes less time from staff and send out intake forms ### 2. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Robin A. | Owner/Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Emitrr?** We love Emitrr customer service. We have used their text platform for a while and switched to our scheduling program to make things a little simpler and ended up coming back quickly. We also just signed up to use their VOIP and we are excited and hopeful it will also be better then our scheduling platform. It's a very easy program to use and if any issues or questions come up the staff are quick to respond. **What do you dislike about Emitrr?** So far I do not have any dislikes, hopeful there won't be any. **What problems is Emitrr solving and how is that benefiting you?** It's allowing us to send a receive texts to communicate with our customers and remind them of their appointments. ### 3. 5-Star Review for Emitrr– Reliable, Easy, and Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Emitrr?** We've been using Emitrr for several months now, and it's been a game-changer for our communication strategy. Staying connected with our customers is essential, and this platform makes it incredibly simple and effective. The interface is clean and intuitive, which made onboarding easy for our entire team. Scheduling messages, managing contact lists, and tracking delivery and engagement stats are all seamless. We especially love the customization options and automation tools. Customer support has been outstanding. Whenever we've had questions or needed help with setup, the team has been responsive, knowledgeable, and friendly. Most importantly, our messages are delivered quickly and reliably. We've seen a noticeable boost in engagement and response rates since making the switch. Highly recommend Emitrr to any business or organization looking for a dependable and scalable texting solution! **What do you dislike about Emitrr?** I haven't encountered anything I dislike about Emitrr. **What problems is Emitrr solving and how is that benefiting you?** Staying in contact with our clients. ### 4. Emitrr User Expierience **Rating:** 5.0/5.0 stars **Reviewed by:** Greg T. | Systems and Quality improvement Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Emitrr?** I so appreciate the Customer Service that is quick and helpful. If their is not an immediate answer, they are open to considering alternatives and resolve our needs. The Emitrr tools easily meet our needs for texting and web-bots on our websites. Our staff find the interface easy to use as do the community that access our services. Both the desktop and cell phone apps work well. **What do you dislike about Emitrr?** At this time I cannot think of any dislikes. **What problems is Emitrr solving and how is that benefiting you?** Texting with participants through a web app. ### 5. Very good service. **Rating:** 5.0/5.0 stars **Reviewed by:** Dumitru S. | IT Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Emitrr?** User-friendly design, very polite representatives. **What do you dislike about Emitrr?** Nothing to complain about, the representatives answer quickly every time I have a question. **What problems is Emitrr solving and how is that benefiting you?** This is our main SMS communication tool. ### 6. Great Value, Customer Service, and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Spenser G. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Emitrr?** Emitrr has been a wonderful tool for our business. It has vastly improved our marketing efforts and is super easy to use/user friendly. The customer service is unmatched - anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They also are quick to implement new ideas from clients. I don't have one negative thing to say about Emitrr. **What do you dislike about Emitrr?** I don't have any complaints or dislikes! **What problems is Emitrr solving and how is that benefiting you?** We are using Emitrr for marketing efforts with our clients and lead generation. It has been the wheels of our growing company for almost 2 years. We've since been able to expand our marketing efforts to platforms that cost us a lot more, but wouldn't have been able to if we didn't have Emitrr to start with. ### 7. User Friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Emitrr?** User friendly layout and design that helps. Especially with our business model using multiple numbers. The customer support has always been extermely helpful and responsive. We use this daily and use all the features it offers. It was easy to implement and was a seemles integration into our system. **What do you dislike about Emitrr?** My only dislike for Emitrr is that there is no auto-response options for certain hours of the day. Other platforms we have used in the past allowed for auto-reply during after hour periods and weekends. **What problems is Emitrr solving and how is that benefiting you?** Today's assistance was needed to remove former users. As usual, they were extremely fast in their reply and resolution. ### 8. Emitrr helps with Police recruiting efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Shawna E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Emitrr?** We're using Emitrr at the Spokane Police Department to automate officer recruitment efforts. Emitrr allows us to send notifications in bulk to prospective candidates and helps us ensure we're communicating well. Emitrr was very easy to implement, the support team is excellent, and we've had no issues getting the system going. Emitrr saves our recruitment team a lot of time in communicating with potential candidates. **What do you dislike about Emitrr?** We haven't run into any issues with Emitrr. **What problems is Emitrr solving and how is that benefiting you?** We're using Emitrrr to communicate with prospective officer candidates and let them know about upcoming testing and job opportunities with our department. Before Emitrr, we had to manage communication by calling/texting individual people and tracking in a spreadsheet. Now we can manage everything through the platform and we know that we've reached out to everyone we need to contact. We also like managing things from a single phone number so a whole team can see exactly what has been sent and when. ### 9. Thankful Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Emitrr?** We switched to Emitrr two months ago from another provider. The implementation went smoothly and the support team has been super responsive with help when needed. The devlopment team is curious about how they can best support our processes. All are top notch. Emitrr is easy to use and intuitive. **What do you dislike about Emitrr?** We have been working together with the team on our intake forms. Forms are not their main focus, but the team has been receptive and flexible in creating the forms as we need. **What problems is Emitrr solving and how is that benefiting you?** As a conceirge medical practice, we are available to our patients 24/7. Emitrr allows our patients to send off a text about a symptom, a question or a refill request when they are thinking about it. Weekend and night call is easier on our providers as a rest of the ease at which they can interact with a patient real time. The feature that allows a text to be reassigned to another team member is so valuable to us. We also like the ability to attach an internal note to a patient's text. ### 10. Very good! **Rating:** 5.0/5.0 stars **Reviewed by:** Alma T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Emitrr?** Very easy to use and has a good looking display. **What do you dislike about Emitrr?** So far no complaints, only the hidden tool bad on the left is kind of busy. **What problems is Emitrr solving and how is that benefiting you?** Quickly communitcating witu our customers. ### 11. Knowledgeable, helpful, and fast acting team willing to provide customer support at all times. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Emitrr?** I enjoy that they provide automation to my business. This makes my job easier, and the client experience better. **What do you dislike about Emitrr?** I wish I could use their phone service, but this won't be possible until it is live on the app as well. **What problems is Emitrr solving and how is that benefiting you?** -Appointment reminders -Estimate follow up -Missed call follow up -Online booking -Reminder for texts that have no response ### 12. Emitrr had been awesome for our lead generation efforts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Emitrr?** Their support has been amazing! Anmol and his team is not only very responsive to our questions and support issues but also very fair when it comes to pricing and open to new ideas we have for new features. **What do you dislike about Emitrr?** The system gets a little slow for us at times. **What problems is Emitrr solving and how is that benefiting you?** They are helping us generate leads and sending out proposals. ### 13. Above & Beyond Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Kim K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Emitrr?** When we need help or have a question, they reply quickly and are willing to go above and beyond to resolve an issue. In addition, they will try to add suggested features to future updates to benefit the customer's experience. **What do you dislike about Emitrr?** We couldnt create our contact signup forms in the program BUT the support team helped us create forms in Jotform and automate them through Zapier. **What problems is Emitrr solving and how is that benefiting you?** Scheduling text campaigns to multiple audiences. ### 14. Efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Emitrr?** It is very easy to use to connect with patients and provided support. Customer support is easy to reach and help with any issues. There are a lot of features that can be used and it seamlessly integrates with our programs. **What do you dislike about Emitrr?** There are no issues that I have noticed so far. **What problems is Emitrr solving and how is that benefiting you?** reducing the number of no shows and cancellations. Ease of reschedule. ### 15. Emitrr Solved Every Problem we had for communications!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Emitrr?** The various options and customization for our business **What do you dislike about Emitrr?** There were some aspects we discussed that were missingm but 1 email to supprt and it was fixed **What problems is Emitrr solving and how is that benefiting you?** We do not use Emitrr to communicate or promote to customers. We use it to communicate with our 100+ drivers across the country. We used to use a very popular platform but it was lacking some features we wanted. Emitrr allowed us to add signatures to our text messages, send mass text messages, send timed messages, allow us to separate drivers based on our territories and allowed the team to easily manage the messages as they come in. ### 16. Getting Help from Support Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Emitrr?** The support team is good about about answering questions and helping out with issues, and then following up with you about what they discovered or fixed. **What do you dislike about Emitrr?** I do not like that we have to use the refresh button frequently. I would prefer it to update live. **What problems is Emitrr solving and how is that benefiting you?** They helped me with an issue where an associate was sitting next to me in the office but was not receiving messages. ### 17. Emitrr is a great work texting app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Emitrr?** Tech support is very responsive and app has a lot of helpful features. **What do you dislike about Emitrr?** Needs time to get used to it but it's a great app overall. **What problems is Emitrr solving and how is that benefiting you?** Communicating with our clients and their families ### 18. Very easy to use Call Center Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Yogita B. | Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Emitrr?** Very easy to setup, easy to use and very supporting customer support team **What do you dislike about Emitrr?** It is a very early stage for them and that is the reason they do not have very advanced API's and webhooks. **What problems is Emitrr solving and how is that benefiting you?** It is a easy software to manage the calls and appointement ### 19. We LOVE EMITRR product and staff!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Emitrr?** EMITRR is very user friendly and has a lot of features that our staff love. The staff have been very supportive and responsive to questions, needs, and requests. **What do you dislike about Emitrr?** I have not found anything I dislike yet. **What problems is Emitrr solving and how is that benefiting you?** They are assisting us with scheduling out text messages to send to clients on a regular basis to help promote a healthy pregnancy and delivery. The system has allowed us to communicate across our team with staff, assign clients to staff, and track engagement. ### 20. Great experience with Emitrr! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Emitrr?** Emitrr has top notch customer service! Anytime I've needed them, they've responded very quickly and are always willing and able to help. They look for ways to continue to make their product better to match their customer's needs. Very friendly staff! Easy to use product! **What do you dislike about Emitrr?** I have no complaints so far. They've been great to work with. **What problems is Emitrr solving and how is that benefiting you?** Emitrr helps us reach out to everyone from job seekers, to current workers. ### 21. One stop solution for business engagements and interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham D. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Emitrr?** Automated day to day tasks like reminders, appointments, review requests, scheduling tasks, follow ups from clients or customers. No need to manage things separately all under one roof. **What do you dislike about Emitrr?** There are a lot of things that requires fix, like sometimes the font doen't display in proper formatting, during call sometime there is lag which causes inconvience to our clients, sometimes reminder doesn't pop up on time. **What problems is Emitrr solving and how is that benefiting you?** Emitrr helped us in managing the interaction and engagement with the customers and keeping track with follow ups and reminders scheduled which ultimately improved the reliability and productivity. ### 22. Good App for mid sized organisations **Rating:** 5.0/5.0 stars **Reviewed by:** Manoharan G. | Head of Quality and Testing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Emitrr?** Customer Engagement is made more accessible with many add-on features needed for quality-centric companies. **What do you dislike about Emitrr?** No Free Trial/plan. Subscription plan seems to be costlier for Low and medium scale companies. **What problems is Emitrr solving and how is that benefiting you?** Campaign Automation was so helpful for our organisation and we used it twice. - [View Emitrr pricing details and edition comparison](https://www.g2.com/products/emitrr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+05%3A53%3A42+-0500&secure%5Bsession_id%5D=e0ceaf1f-b046-4670-a3f4-72ae163932f7&secure%5Btoken%5D=b20d1d171c4d9aa533206c7a258476020ee9b32d3cfe866b57b7b6075bc8ac6e&format=llm_user) ## Emitrr Integrations - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [SPRY](https://www.g2.com/products/spry-spry/reviews) ## Emitrr Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Emitrr Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,338 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews)