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Eloquant Reviews & Product Details

Fred C.
FC
Product Manager chez Eloquant.com
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Eloquant?

The big thing of Eloquant is that it manage a 360° action : you can send email survey, SMS survey...

The workflows are really powerfull, and you can do anything you want.

Really powerfull, and a consulting team that helps you to do what is best (ex: questions, wording...).

It is also powerfull and allows to manage large volumes of data. Review collected by and hosted on G2.com.

What do you dislike about Eloquant?

The charts could be improved. Now there is some "dynamics" chats with animations, special charts... that could make it more "fun" for our managers. Review collected by and hosted on G2.com.

What problems is Eloquant solving and how is that benefiting you?

Customer feedback management

Survey

Internal survey

NPS baromter Review collected by and hosted on G2.com.

Eloquant Overview

What is Eloquant?

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Eloquant Details
Languages Supported
English, French, Spanish
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Product Description

Eloquant is a SaaS software for online surveys and Feedback Management that measure customer satisfaction and collect their feedback through their preferred communication channel.


Seller Details
Seller
Eloquant
HQ Location
Levallois-Perret,
Twitter
@EloquantNews
1,143 Twitter followers

Alexandre N.
AN
Overview Provided by:
Digital Marketing Executive at ELOQUANT

Recent Eloquant Reviews

Fred C.
FC
Fred C.Mid-Market (51-1000 emp.)
4.5 out of 5
"We use it everyday for our survey"
The big thing of Eloquant is that it manage a 360° action : you can send email survey, SMS survey... The workflows are really powerfull, and you c...
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