32 eimmigration by Cerenade Reviews
Overall Review Sentiment for eimmigration by Cerenade
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In my practice, I often have to update information that I originally used several years in the past. Retrieving the prior forms is seamless.
I have never used competitors Review collected by and hosted on G2.com.
It can be confusing when the Petitioner and Alien spaces conflict with one another. Review collected by and hosted on G2.com.
They're always innovating. I love their new interface. My paralegals are happy with the forms creation functionality, so I'm happy. Review collected by and hosted on G2.com.
Not as intuitive as other platforms. We haven't given clients access to eImmigration because we're worried it's going to give us more questions about how they get logged in and what they're seeing. We're not ready for that. Review collected by and hosted on G2.com.
I am very pleased to see that questionnaires are now able to be sent through 1 link. I am also really pleased to see that the UI was improved which is easier to nav. Review collected by and hosted on G2.com.
At this time, I do not have any items that I dislike. I hope that with the new UI, I will be able to navigate more easily. Review collected by and hosted on G2.com.
e-Immigration is the most adaptable Immigration software that I have managed. The flexibility to create fields, reports, customized menus and allow clients to access their questionnaires at an affordable price is ideal. Review collected by and hosted on G2.com.
There is nothing to dislike, with 24/7 customer support access at no extra cost. Review collected by and hosted on G2.com.
It's a fully loaded system that has features we need to case management. Review collected by and hosted on G2.com.
Questionnaires doesn't trigger to separate parts of forms. Review collected by and hosted on G2.com.
I'd say the best thing about eImmigration is their customer service team. Janice always answers my emails within a few hours, if not instantly. They are easy to get a hold of on the phone too! Besides the fast customer service, Janice has sent me a ton of resources to learn to use the software. They do provide training when you come on board, but I like the ease of obtaining all resources/updates/articles because I share them with others at the office. That information is so well-organized that it is easier for us when training others. The software itself has been functional and easy to use for us. There are many reports on there that we are beginning to use which is new for us (we are used to tracking to-do's with excel and task apps). The price is not bad. Of course, managing a law firm using free resources is great but having multiple apps can get hectic so we think it's worth paying for a platform that keeps everything central and organized. Besides, with most of our office working from home during COVID, it is nice for staff to access everything they need from their browser (we have unlimited storage in their cloud). One feature I really like is the ability to connect to Quickbooks or Paypal so I don't have to use outside billing anymore. The other would be the process steps. When I am adding a case, like an adjustment of status, for example, it helps to have a predetermined list of process steps (you can customize), that way I make sure no one on the team forgets something important. Another helpful feature is the client portal; clients have stated it is simple to use and fill out the information and saves me so much time when creating forms. Oh and one feature I have yet to try but am excited to try is eFiling I-130s and N-400s using the software. I rate 10/10 and am very happy with this company! Review collected by and hosted on G2.com.
I think the software is really great already but if I have to offer suggestions, I'd say the user-interface could be a little more appealing, color-wise, but that's not a big deal. The software keeps track of the process steps, billing, reminders, client forms, and documents at a pretty good price (compared to other platforms I've used) with five-star customer service and that's what I need. Review collected by and hosted on G2.com.
I like how many options it has and especially the fact that you can save your information and automatically fill immigration forms without having to enter the information all the time. I also like being able to add things to share with clients- keeps things neat and organized. Review collected by and hosted on G2.com.
It can be overwhelming all the options there are. Sometimes, knowing exactly where to go when you need something can be difficult. For example, forms and papers can be confusing what goes where. There a couple of others but overall great. Review collected by and hosted on G2.com.
The thing that I love about eIMMIGRATIONAIR is that if a new version of a form is released by the government, eIMMIGRATIONAIR detects the change and updates the form in order to be in compliance with the latest legal regulations. Review collected by and hosted on G2.com.
Certain fields containing numbers such as a receipt number or social security number don't auto-populate correctly and have to be modified later once the form has been saved as a PDF document. Review collected by and hosted on G2.com.
