Efficy CRM Features
What are the features of Efficy CRM?
Sales Force Automation
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Desktop Integration
- Customer Contract Management
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Customer Support
- Case Management
- Customer Support Portal
- Knowledge Base
Mobile & Social
- Mobile User Support
Reporting & Analytics
- Reporting
- Dashboards
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Efficy CRM Categories on G2
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Platform
Customization | Based on 50 Efficy CRM reviews and verified by the G2 Product R&D team. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | 87% (Based on 50 reviews) | |
Workflow Capability | Based on 50 Efficy CRM reviews and verified by the G2 Product R&D team. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 89% (Based on 50 reviews) | |
User, Role, and Access Management | Based on 52 Efficy CRM reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 88% (Based on 52 reviews) | |
Internationalization | Based on 47 Efficy CRM reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies. | 89% (Based on 47 reviews) | |
Sandbox / Test Environments | Based on 49 Efficy CRM reviews and verified by the G2 Product R&D team. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | 86% (Based on 49 reviews) | |
Document & Content Mgmt. | Based on 48 Efficy CRM reviews and verified by the G2 Product R&D team. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 88% (Based on 48 reviews) | |
Performance and Reliability | Based on 51 Efficy CRM reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | 90% (Based on 51 reviews) | |
Output Document Generation | Based on 50 Efficy CRM reviews and verified by the G2 Product R&D team. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. | 88% (Based on 50 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 23 reviewers of Efficy CRM have provided feedback on this feature. | 93% (Based on 23 reviews) | |
Internationalization | 22 reviewers of Efficy CRM have provided feedback on this feature. | 93% (Based on 22 reviews) | |
Performance and Reliability | This feature was mentioned in 23 Efficy CRM reviews. | 92% (Based on 23 reviews) |
Sales Force Automation
Contact & Account Management | Based on 69 Efficy CRM reviews and verified by the G2 Product R&D team. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 87% (Based on 69 reviews) | |
Partner Relationship Mgmt. (PRM) | Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information This feature was mentioned in 66 Efficy CRM reviews. | 87% (Based on 66 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 68 Efficy CRM reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 87% (Based on 68 reviews) | |
Task / Activity Management | Based on 68 Efficy CRM reviews and verified by the G2 Product R&D team. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. | 87% (Based on 68 reviews) | |
Territory & Quota Management | Based on 64 Efficy CRM reviews and verified by the G2 Product R&D team. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. | 84% (Based on 64 reviews) | |
Desktop Integration | Based on 68 Efficy CRM reviews and verified by the G2 Product R&D team. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 88% (Based on 68 reviews) | |
Product & Price List Management | Based on 62 Efficy CRM reviews and verified by the G2 Product R&D team. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 85% (Based on 62 reviews) | |
Quote & Order Management | Based on 63 Efficy CRM reviews and verified by the G2 Product R&D team. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. | 89% (Based on 63 reviews) | |
Customer Contract Management | Based on 64 Efficy CRM reviews and verified by the G2 Product R&D team. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. | 87% (Based on 64 reviews) |
Marketing Automation
Email Marketing | Based on 65 Efficy CRM reviews and verified by the G2 Product R&D team. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 87% (Based on 65 reviews) | |
Campaign Management | Based on 65 Efficy CRM reviews and verified by the G2 Product R&D team. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | 87% (Based on 65 reviews) | |
Lead Management | Based on 64 Efficy CRM reviews and verified by the G2 Product R&D team. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. | 90% (Based on 64 reviews) | |
Marketing ROI Analytics | Based on 62 Efficy CRM reviews and verified by the G2 Product R&D team. Enables analysis of effectiveness of an organizations various marketing activities | 85% (Based on 62 reviews) |
Customer Support
Case Management | See feature definition | Based on 65 Efficy CRM reviews and verified by the G2 Product R&D team. Tracks issues/help requests reported by customers through the resolution process. | 88% (Based on 65 reviews) |
Customer Support Portal | Based on 65 Efficy CRM reviews and verified by the G2 Product R&D team. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. | 85% (Based on 65 reviews) | |
Knowledge Base | Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. 66 reviewers of Efficy CRM have provided feedback on this feature. | 87% (Based on 66 reviews) | |
Call Center Features | Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. This feature was mentioned in 63 Efficy CRM reviews. | 86% (Based on 63 reviews) | |
Support Analytics | Based on 63 Efficy CRM reviews and verified by the G2 Product R&D team. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 85% (Based on 63 reviews) |
Integration
Data Import & Export Tools | Based on 52 Efficy CRM reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file. | 88% (Based on 52 reviews) | |
Integration APIs | Based on 51 Efficy CRM reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 85% (Based on 51 reviews) | |
Breadth of Partner Applications | Based on 46 Efficy CRM reviews and verified by the G2 Product R&D team. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 83% (Based on 46 reviews) | |
Data Import & Export Tools | 25 reviewers of Efficy CRM have provided feedback on this feature. | 92% (Based on 25 reviews) | |
Integration APIs | As reported in 24 Efficy CRM reviews. | 93% (Based on 24 reviews) | |
Breadth of Partner Applications | Based on 23 Efficy CRM reviews. | 91% (Based on 23 reviews) | |
CRM Integration | As reported in 24 Efficy CRM reviews. Integrates with CRM software, which can help provide context to your mailing lists. | 93% (Based on 24 reviews) | |
Social Media Integration | Based on 23 Efficy CRM reviews. Integrates with Social Media platforms, which can help expand your reach. | 93% (Based on 23 reviews) | |
E-Commerce Integration | As reported in 23 Efficy CRM reviews. Integrates with e-commerce platforms, which can link directly to your online store. | 93% (Based on 23 reviews) |
Mobile & Social
Social Collaboration Features | Based on 58 Efficy CRM reviews. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone | 85% (Based on 58 reviews) | |
Social Network Integration | Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. 59 reviewers of Efficy CRM have provided feedback on this feature. | 86% (Based on 59 reviews) | |
Mobile User Support | Based on 66 Efficy CRM reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 85% (Based on 66 reviews) |
Reporting & Analytics
Reporting | Based on 66 Efficy CRM reviews and verified by the G2 Product R&D team. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 88% (Based on 66 reviews) | |
Dashboards | Based on 64 Efficy CRM reviews and verified by the G2 Product R&D team. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 86% (Based on 64 reviews) | |
Forecasting | Based on 60 Efficy CRM reviews and verified by the G2 Product R&D team. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | 84% (Based on 60 reviews) | |
A/B Testing | As reported in 30 Efficy CRM reviews. Run A/B tests on subject lines, areas of content (both images and text), from names, or send dates. | 90% (Based on 30 reviews) | |
Basic Reporting | This feature was mentioned in 31 Efficy CRM reviews. | 91% (Based on 31 reviews) |
Email Marketing
Email and Mobile Preview | Make sure subscribers see email as intended. View emulated inboxes of major email providers and mobile devices (e.g., iOS, Android) to resolve rendering issues. This feature was mentioned in 32 Efficy CRM reviews. | 91% (Based on 32 reviews) | |
Manage Email Lists | Based on 31 Efficy CRM reviews. List management tools include importing and maintaining subscriber data. Manage list segmentation, profile attribute management, and delivery status. Subscribers self-manage preferences. | 90% (Based on 31 reviews) | |
High-Volume Sending | Ability to send thousands of unique, personalized emails per second. This feature was mentioned in 32 Efficy CRM reviews. | 90% (Based on 32 reviews) | |
Building and Personalizing Emails | This feature was mentioned in 32 Efficy CRM reviews. | 91% (Based on 32 reviews) | |
Sending Outbound Emails | As reported in 32 Efficy CRM reviews. | 91% (Based on 32 reviews) | |
Manage Email Deliverability | As reported in 32 Efficy CRM reviews. | 92% (Based on 32 reviews) | |
Automated Email Responses | Based on 32 Efficy CRM reviews. | 91% (Based on 32 reviews) | |
Multi-user Account | As reported in 32 Efficy CRM reviews. Enables multiple users to login to the same account to maintain a single account for your entire marketing team. | 90% (Based on 32 reviews) | |
Surveys | Ability to send secure and personalized survey invites to your contact list. This feature was mentioned in 32 Efficy CRM reviews. | 91% (Based on 32 reviews) |
Generative AI
AI Text Generation | As reported in 42 Efficy CRM reviews. Allows users to generate text based on a text prompt. | 87% (Based on 42 reviews) |
