Top 10 EdgeTier Alternatives & Competitors

(2)4.5 out of 5

Research alternative solutions to EdgeTier on G2, with real user reviews on competing tools. Live Chat Software is a widely used technology, and many people are seeking quick, easily administered software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to EdgeTier include reliability and ease of use. The best overall EdgeTier alternative is JustCall. Other similar apps like EdgeTier are Sprinklr Service, Gryphon.ai, Salesforce Service Cloud, and Birdeye. EdgeTier alternatives can be found in Live Chat Software but may also be in Contact Center Software or Help Desk Software.

Best Paid & Free Alternatives to EdgeTier

JustCall
Sprinklr Service
Gryphon.ai
Salesforce Service Cloud
Birdeye
LiveAgent
CallRail
Genesys Cloud CX

Top 10 Alternatives to EdgeTier Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how EdgeTier stacks up to the competition, check reviews from current & previous users in industries like Gambling & Casinos, and find the best product for your business.

JustCall

By Saas Labs

(2,085)4.3 out of 5

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

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Sprinklr Service

By Sprinklr

(497)4.3 out of 5

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

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Keatext

(4)5.0 out of 5

Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!

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Gryphon.ai

By Gryphon Networks

(431)4.1 out of 5

Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.

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Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

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Birdeye

By Birdeye

(3,148)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

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LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

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CallRail

By CallRail

(1,509)4.6 out of 5

CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.

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Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

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Invoca

By Invoca

(919)4.5 out of 5

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies

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