Top 10 EdgeTier Alternatives & Competitors

Top 10 Alternatives to EdgeTier Recently Reviewed By G2 Community

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evaluagent
By EvaluAgent
4.5/5
(427)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to EdgeTier, evaluagent is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence

JustCall
By Saas Labs
4.3/5
(2,374)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to EdgeTier, JustCall is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence
Customer Communications Management

Gryphon ONE
By Gryphon AI
4.2/5
(442)
Product Description
Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​Customer Experience – Gryphon's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​Risk Mitigation – ​Gryphon has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring Opt-Out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.
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Reviewers say compared to EdgeTier, Gryphon ONE is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence
Feedback Analytics

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,226)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to EdgeTier, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Better at meeting requirements
Easier to admin
Categories in common with EdgeTier:
Contact Center Quality Assurance
Customer Communications Management

LiveAgent
By QualityUnit
4.5/5
(1,532)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to EdgeTier, LiveAgent is:
Slower to reach roi
Better at meeting requirements
Easier to admin
Categories in common with EdgeTier:
Feedback Analytics
Customer Communications Management

GoTo Connect
By GoTo
4.4/5
(1,390)
Product Description
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service
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Reviewers say compared to EdgeTier, GoTo Connect is:
Slower to reach roi
Better at meeting requirements
Easier to admin
Categories in common with EdgeTier:
Contact Center Quality Assurance
Customer Communications Management

Invoca
By Invoca
4.5/5
(966)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to EdgeTier, Invoca is:
Slower to reach roi
Better at meeting requirements
Better at support
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence

Qualtrics Customer Experience
By Qualtrics
4.3/5
(747)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Reviewers say compared to EdgeTier, Qualtrics Customer Experience is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with EdgeTier:
Contact Center Quality Assurance
Feedback Analytics

Sprinklr Service
By Sprinklr
4.3/5
(732)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to EdgeTier, Sprinklr Service is:
Slower to reach roi
Better at meeting requirements
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence