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Eclipse AI Reviews & Product Details - Page 3

Eclipse AI Overview

What is Eclipse AI?

Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention.

Eclipse AI Details
Languages Supported
English
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Product Description

Eclipse AI is a plug n play tool that helps businesses understand the needs of their customers and respond with the right actions.


Seller Details
Year Founded
2021
HQ Location
Melbourne, Victoria
Twitter
@TryEclipseAI
8 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®

SI
Overview Provided by:

Recent Eclipse AI Reviews

UZ
Umar Z.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to unify and analyse Voice of Customer Data"
Eclipse AI helps unify our customer data from different channels (calls, reviews, surveys) to give us the big picture, and help us understand our c...
Sahar K.
SK
Sahar K.Mid-Market (51-1000 emp.)
4.0 out of 5
"A very facilitating tool"
The visual representations of data and control over filters to see through multiple data parhways
ZS
Zoe S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Saad was fantastic"
Saad provides fantastic customer service, such a friendly and helpful guy The platform is great in terms of it is able to be customised and it is ...
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Eclipse AI Media

Eclipse AI Demo - Overview
Eclipse AI is a generative AI platform omnichannel voice of customer, analyses it and provides measurable improvement actions to boost performance. This means your team doesn't have to do any manual work.
Eclipse AI Demo - AI generated actionable intelligence to predict and prevent customer churn
Eclipse AI uses real-time voice-of-customer data and millions of external data points to generate risk mitigations to drive performance
Eclipse AI Demo - Real-time dashboards - Online Reviews
Uncover real-time trends and patterns that predict churn
Eclipse AI Demo - AI generated leading indicator KPIs to reduce churn
AI-generated leading indicator KPIs that drive performance
Eclipse AI Demo - Real-time dashboards -  Surveys
Uncover real-time trends and patterns that predict churn
Eclipse AI Demo - Real-time dashboards -  Conversations
Decode conversations (audio + video) in real-time to uncover improvement opportunities
Answer a few questions to help the Eclipse AI community
Have you used Eclipse AI before?
Yes

31 Eclipse AI Reviews

4.6 out of 5
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31 Eclipse AI Reviews
4.6 out of 5
31 Eclipse AI Reviews
4.6 out of 5

Overall Review Sentiment for Eclipse AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
utpal D.
UD
Executive Data Management
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Eclipse AI?

It manages all our workshop survey data as a single source, efficiently and effectively

The Kanban Action board is simple and good at keeping actions on track. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Collecting the survey data could be simpler and more attractive way. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Eclipse is helping us increase the number of customers using our product. It is helping align our value proposition with their needs and increase their understanding of the quality of Scan Ruby. Review collected by and hosted on G2.com.

JA
CEO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Eclipse AI?

Boost CX gives my senior management a direct insight into customer perceptions in an accurate and in-depth way—allowing us to be in a state of constant improvement on the journey of customer experience. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

I haven’t come across a downside yet; however they are evolving as a product, and at times we come up with some tweaks/suggestions to which they generally respond efficiently. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Boost CX is helping us improve sales. By collecting and analyzing our customer feedback data for us and giving us easy-to-understand actions t fix the gaps, Boost CX is saving my team and me a whole lot of effort. Review collected by and hosted on G2.com.

Traffic C.
TC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Eclipse AI?

Great experience and enjoyed getting trained by Saad for the platform. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Slight issues with buttons, e..g to edit, it will 'finish'/ close the work. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Allowing us to see an overview Review collected by and hosted on G2.com.

SS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Eclipse AI?

By leveraging all the survey data in a highly efficient and effective manner, the Kanban Action board offers a straightforward yet powerful solution for keeping tasks on track. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Nothing. Eclipse has some great features. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Eclipse is improving the understanding of our value proposition. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Eclipse AI?

Eclipse AI simplifies large amounts of data and provides simple training possibilities. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Sometimes the training suggestiosn can be similair to one another. May be useful to have the training suggestions combine to have no repeated actions Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Why the customers are receiving negative feedback in NPS and reviews Review collected by and hosted on G2.com.

AH
Manager Sales Transformation
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Eclipse AI?

Boost Cx solution allows us to summarize and analyze customer feedback in an organized process. Survey outcomes are visible using different charts, including downloading customized data. AI-based-recommended actions will enable one to make a strategic decision to improve customer experience, which is fantastic. Also, its customized and dynamic activity tracking scopes make it user-friendly. The overall solution is also helpful for any business study. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Providing scopes to download filtered or customized data and showing interdependency or correlation status between variables will make it more credible. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Recording, analyzing and recommending action, including a dynamic action tracking table, are benefiting us. Review collected by and hosted on G2.com.

MJ
Manager Human Resources
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Eclipse AI?

Its user-friendly design and ease of navigation makes it simple for us to manage our voice-of-the-customer data. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Need 1-click integrations with task management tools Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Eclipse AI is helping us better asses the predictors of customer churn. The generative AI give us real actions that we can use to close the gaps before it’s too late Review collected by and hosted on G2.com.

GM
CEO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Eclipse AI?

The Boost CX team is helpful, responsive and focused on providing a product that delivers meaningful results Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Nothing. The survey product delivers so much feedback, I want to use it every month. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Our business is diverse, dispersed and fast paced. Boost CX allows us to gather quality feedback from customers and employees with the data capable of being sliced & diced to identify trends or emerging issues by role, department, geography or any other variable. Review collected by and hosted on G2.com.

AG
Head of Marketing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Eclipse AI?

Having all the data in one place, being able to sort and filter and group answers. Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

Nothing, I like the ease of use and the features Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

Collating all the information required and producing a dashboard that is easy to understand for anyone within the business. Providing tools and recommendations to improve the client experience. Review collected by and hosted on G2.com.

Iram N.
IN
Sales & Marketing Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Eclipse AI?

We spend less time analyzing customer feedback. The tool gives us suggested actions, which makes our life much easier Review collected by and hosted on G2.com.

What do you dislike about Eclipse AI?

No issue yet. Everything works perfectly. Review collected by and hosted on G2.com.

What problems is Eclipse AI solving and how is that benefiting you?

It’s helping us better understand our changing customer needs and close the loop faster on customer feedback Review collected by and hosted on G2.com.