Eclipse AI Reviews & Product Details - Page 2

Saad provides fantastic customer service, such a friendly and helpful guy

The platform is great in terms of it is able to be customised and it is easy to understand the data Review collected by and hosted on G2.com.

Not exactly plug and play, some customisation is required, but that's fine! Review collected by and hosted on G2.com.

The interface makes it very easy to connect our customer data from different sources i.e., surveys, phone logs, etc. The generative AI does the data analysis for us and is saving me more than 15 hours per month of analysis. Review collected by and hosted on G2.com.

Understanding initially the full extent of the value offered by Eclipse AI was a bit of a challenge. Review collected by and hosted on G2.com.

- Easy to use.

- Translates data into actionable insights.

- Overall a very good UI with a simple interface to navigate through your results.

- Unifies data from a variety of channels. Review collected by and hosted on G2.com.

- The AI insights and actions that are created still need to be reviewed and validated, which l hope evolves.

- It needs a little hand-holding to get moving, but once you do, it is okay. Review collected by and hosted on G2.com.

Eclipse AI is helping us identify the underlying causes that lead to customer churn. This allows us to address the causes in a more proactive fashion. Since we started using Eclipse AI, we've seen a signficant improvement in our customer retention numbers. The AI analyses our voice-of-customer for us and is saving my team and I heaps of time. Review collected by and hosted on G2.com.

More 1-click integrations with workflow tools would be useful. Review collected by and hosted on G2.com.

Eclipse AI is helping us understand the needs of our customers in real-time. The insights it generates is saving me at least 10 hrs. of analysis work each week. Review collected by and hosted on G2.com.

My team and I are very happy with the tool, insights, and customer support provided by Eclipse AI Review collected by and hosted on G2.com.

The AI functionality and how it applies to all customer data points. The team are also really keen to grow the platform. Review collected by and hosted on G2.com.

There is still a lot of room for deeper analysis tools and perhaps just a cleaner look overall. Review collected by and hosted on G2.com.

The flexibility and willingness of the team in taking suggestions on board and working with us to build a platform that best meets our needs. Review collected by and hosted on G2.com.

It's still a developing product in terms of how we use it, so some features are not fully formed. Review collected by and hosted on G2.com.

Boost CX solution - the ability to analyze customer responses and visualize facts using real-time reporting dashboards makes a difference.

It's dynamic action tracking tool with the scopes of i) recording supporting notes/subtasks, ii) uploading relevant attachments and iii) sending auto-email notifications when actions are assigned ensures efficient execution of CX improvement actions. Review collected by and hosted on G2.com.

Missing functionality to download filtered data and showing interdependency or correlation status between variables Review collected by and hosted on G2.com.

Very analytical. All analyses is done from all perspectives. Review collected by and hosted on G2.com.

Too much segments. It is difficult to recall the exact location all the time. Review collected by and hosted on G2.com.

Easy to use and provides a clear snapshot of what customers are saying. Review collected by and hosted on G2.com.

I’d love to have a shareable link so I can share the Eclipse Dashboards and Actionable Insights in 1-click with specific peopple (however, this feature is on their roadmap). Review collected by and hosted on G2.com.