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Dynamics 365 Sales Reviews & Product Details - Page 2

Dynamics 365 Sales Overview

What is Dynamics 365 Sales?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Dynamics 365 Sales Details
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Product Description

Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

How do you position yourself against your competitors?

We believe at the heart of successful businesses are the people who make things happen. That is why we design modern business solutions that empower individuals with intuitive tools to do their best work. In reinventing productivity and business processes, our intelligent, easy-to-use business applications empower people and organizations to transform and thrive in an ever-changing world.
Microsoft Dynamics CRM delivers intelligent customer engagement solutions empowering people to care for their customers, sell more effectively and market smarter. Dynamics CRM works seamlessly with Microsoft Office 365 and Power BI, to deliver immersive experiences that transform the way to find, win, and retain customers, through greater productivity, and proactive insights from powerful analytics. Dynamics CRM deploys rapidly, offering great deployment and licensing flexibility, enabling cloud, on-premises, and hybrid scenarios with dual rights use that allows customers to move to the cloud on their terms to meet security requirements or industry regulations.


Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,039,026 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Phone
+1 (877) 276-2464
Total Revenue (USD mm)
$204,090
Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.


KT
Overview Provided by:

Recent Dynamics 365 Sales Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.0 out of 5
"UI/UX is secretly complex"
Great way to track opps. Decent UI/UX. Intigrates into copilot.
Rachit A.
RA
Rachit A.Enterprise (> 1000 emp.)
3.5 out of 5
"Difficult to navigate through tasks"
All leads are available in one place. amazing filter options
Evette A.
EA
Evette A.Enterprise (> 1000 emp.)
2.0 out of 5
"very high tech"
every user can use it and add in there own invoices
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0 people requested security information

Dynamics 365 Sales Media

Dynamics 365 Sales Demo - New Opportunity
This shows a new opportunity in CRM, showing all relevant details and includes process flow to progress to close, as well as the ability to collaborate through Lync and Yammer
Dynamics 365 Sales Demo - Sales Dashboard
This shows a sales person's dashboard including their funnel, top opportunities and work in progress. This dashboard is completely configurable enabling each sales person to show the information most relevant and useful to them.
Dynamics 365 Sales Demo - Mobile tablet app
This shows a sales person's Dynamics CRM app - in this case on an iPad but also available for Windows and Android tablets.
Dynamics 365 Sales Demo - Customer
This shows a corporate customer (account), providing a complete view of all interactions with the client, as well as how the sales team has collaborated to support the client using Yammer
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Video Reviews

1,599 Dynamics 365 Sales Reviews

3.8 out of 5
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1,599 Dynamics 365 Sales Reviews
3.8 out of 5
1,599 Dynamics 365 Sales Reviews
3.8 out of 5

Dynamics 365 Sales Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dynamics 365 SalesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Kirtiman C.
KC
Senior Project Management Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dynamics 365 Sales?

Its easy to do the sales automation, check the performanec of sales team and get the results in the dashboards, good product! Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

More dependency on the implementation partner. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

We were using this product for better sales enablement. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

Although I do not use it dynamics 365 sales at every single day I have found it incredibly useful the times I have used it and would recommend to others I really like how we used easy to use and very intuitive Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The only downside I feel like is that it's primarily for Microsoft Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

For the simple user experience, it's easy to do trainings Review collected by and hosted on G2.com.

david k.
DK
Information Technology Support Specialist
Logistics and Supply Chain
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

Boldly make decisions from real-time access of data.

Effectiveness for streamlining the pipelines.

Extensiveness for sales team to give insights which are reliable.

Dreadful for it's customization. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Exemplifies the efficiency with real-time data access.

Cost effective. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Exemplifies how it's easy to access data from a centralized location for easier decisions making.

Yields alot with inventory control.

Real-time reports are easy to analyze.

User friendly and easier with customization. Review collected by and hosted on G2.com.

Ishant S.
IS
Cloud Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

It's easy to use & customized.

You can track everything with D365 like mails, conversation, calls etc. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

when you make changes in D365 on global level it's gives your few issues. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

It helps me to manage the data in proper way & it is easy to manage. Review collected by and hosted on G2.com.

AD
Commercial Integration Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Dynamics 365 Sales?

The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

At times, D365 is a little cumbersome to navigate. There are so many links to get through Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

By entering opportunities in D365, we are able to see product areas that we need to focus and improve upon based on our forecasts Review collected by and hosted on G2.com.

AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

The platform is fairly user friendly and easy enough to administrate. It integrates with our phone system which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Microsoft is lacking customer support when it comes to most of their products. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Dynamics 365 allows us to keep all leads and customer information in one place. It allows us to create followups, customer notes, customer interactions, and several other things in one platform. Review collected by and hosted on G2.com.

Siddharth N.
SN
Customer Service Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dynamics 365 Sales?

-One of the most powerful things with D365 is that you can pretty much configure it to do most of the stuff your business requires.

-In my experience you can customize nearly most things as it suits for your business which is a big plus!.

-Intergration with other apps also work decently. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

-The UX/UI can be painstaking at times to work with.

-It does have its time of being slow, also considering the learning curve could be a bit steep at times. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

I mostly use it for running my ecommerce sales and inventory management related stuff. Review collected by and hosted on G2.com.

AP
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

Ease of use, Integrates with various products, Complete Vertical solutions related to the industry specific, Easy deployment and implementation Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Some time performance issues. Browsers side issues, On premise had limited functionalities compared to online versions. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

We are able to run our complete lead to Sales process in the CRM Review collected by and hosted on G2.com.

Em S.
ES
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

I like that I can navigate to the entire customer profile and see a snap shot of all activity/ account details Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

At times it is slow to log in and it doesn't link to ServiceMax for scheduling Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Setting tasks for engineers, allows visibility to current status of a deal and links all pertinent forms Review collected by and hosted on G2.com.

Muhammad Y.
MY
Founder / CEO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

Dynamics 365 Sales provides us with a powerful set of tools and capabilities to streamline our sales processes, enhance customer relationships, and make data-driven decisions. The comprehensive CRM functionalities, integration with other Microsoft products, intelligent insights, mobile accessibility, and scalability make it an invaluable asset for our sales teams. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Some areas for improvement in Dynamics 365 Sales include the user interface, certain reporting features, the learning curve for new users, integration challenges with third-party applications, and the pricing structure. However, these areas do not diminish the overall value and functionality of the platform. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Dynamics 365 Sales solves the problems of fragmented customer data, inefficient sales processes, limited visibility and insights, collaboration challenges, and mobility hurdles. By addressing these issues, we experience improved customer satisfaction, increased sales productivity, better decision-making, enhanced collaboration, and the ability to adapt to remote work scenarios effectively. Review collected by and hosted on G2.com.