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Dynamics 365 Sales Reviews & Product Details

david k.
DK
Information Technology Support Specialist
Logistics and Supply Chain
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

Boldly make decisions from real-time access of data.

Effectiveness for streamlining the pipelines.

Extensiveness for sales team to give insights which are reliable.

Dreadful for it's customization. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Exemplifies the efficiency with real-time data access.

Cost effective. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Exemplifies how it's easy to access data from a centralized location for easier decisions making.

Yields alot with inventory control.

Real-time reports are easy to analyze.

User friendly and easier with customization. Review collected by and hosted on G2.com.

Dynamics 365 Sales Overview

What is Dynamics 365 Sales?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Dynamics 365 Sales Details
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Product Description

Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

How do you position yourself against your competitors?

We believe at the heart of successful businesses are the people who make things happen. That is why we design modern business solutions that empower individuals with intuitive tools to do their best work. In reinventing productivity and business processes, our intelligent, easy-to-use business applications empower people and organizations to transform and thrive in an ever-changing world.
Microsoft Dynamics CRM delivers intelligent customer engagement solutions empowering people to care for their customers, sell more effectively and market smarter. Dynamics CRM works seamlessly with Microsoft Office 365 and Power BI, to deliver immersive experiences that transform the way to find, win, and retain customers, through greater productivity, and proactive insights from powerful analytics. Dynamics CRM deploys rapidly, offering great deployment and licensing flexibility, enabling cloud, on-premises, and hybrid scenarios with dual rights use that allows customers to move to the cloud on their terms to meet security requirements or industry regulations.


Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,031,499 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Phone
+1 (877) 276-2464
Total Revenue (USD mm)
$204,090
Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.


KT
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Recent Dynamics 365 Sales Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.0 out of 5
"UI/UX is secretly complex"
Great way to track opps. Decent UI/UX. Intigrates into copilot.
Rachit A.
RA
Rachit A.Enterprise (> 1000 emp.)
3.5 out of 5
"Difficult to navigate through tasks"
All leads are available in one place. amazing filter options
Evette A.
EA
Evette A.Enterprise (> 1000 emp.)
2.0 out of 5
"very high tech"
every user can use it and add in there own invoices
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Dynamics 365 Sales Media

Dynamics 365 Sales Demo - New Opportunity
This shows a new opportunity in CRM, showing all relevant details and includes process flow to progress to close, as well as the ability to collaborate through Lync and Yammer
Dynamics 365 Sales Demo - Sales Dashboard
This shows a sales person's dashboard including their funnel, top opportunities and work in progress. This dashboard is completely configurable enabling each sales person to show the information most relevant and useful to them.
Dynamics 365 Sales Demo - Mobile tablet app
This shows a sales person's Dynamics CRM app - in this case on an iPad but also available for Windows and Android tablets.
Dynamics 365 Sales Demo - Customer
This shows a corporate customer (account), providing a complete view of all interactions with the client, as well as how the sales team has collaborated to support the client using Yammer
Answer a few questions to help the Dynamics 365 Sales community
Have you used Dynamics 365 Sales before?
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Video Reviews

1,598 out of 1,599 Total Reviews for Dynamics 365 Sales

3.8 out of 5
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Dynamics 365 Sales Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dynamics 365 SalesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Computer Software
CC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

For full disclosure, I have been a Dynamics consultant for more than a decade. I love it that much! I used to tell customers the only thing I couldn't do is have it make coffee for you in the morning. Now, even that is possible. Dynamics is a damn seachange in the way your business can operate to reach its full potential and beyond regardless of your present size. When you bring together the customization, automation and integration capabilities native to Dynamics there truly are no limits. With all the different CRM products that I have implemented over the years, it is very rare that someone leaves Dynamics for the other guy. Infact, its almost always the other way around. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Dynamics can have a bit of a learning curve due to the extensive tool sets that are available. However, the user experience can be 100% controlled by the implementer. Additionally, some tools can be complex initially but there is always a very good reason why a tool has been designed to operate the way it does. Additionally, the price point can make it difficult, and a deciding factor, limiting companies in the ability to fully extend the raw power and capabilities of the system deep inside their organizational structures. The price should be half in my opinion and the reunion of the different functions back into a single unified offering once again. The seperation of service from sales from marketing can be problematic for companies to stomach when they are simply just strongly focused entities that could be created with the native XRM customization tools. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

I have implemented many more than 100+ deployments to companies ranging from under a million in revenue to multiple billion in revenue and with tens of thousands of employees operating on several continents. The single biggest benefit to a company is the unification of business systems and processes across the spectrum. The ability to collaborate and respond (in real time) with a systems-process approach to conditions that just could not be predicted makes Dynamics an order of magnitude above the rest. Review collected by and hosted on G2.com.

Rachit A.
RA
Partner Solutions Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

All leads are available in one place. amazing filter options Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

No reminder option for pending tasks. Duplicate leads are common Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Lead management. All the leads being generated by the team are shared with the sales rep on Dynamics 365. We get a one point view of all the tasks and leads available. Review collected by and hosted on G2.com.

Open Discussions in Dynamics 365 Sales
MB
Account Development Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

very easy and handy to use, we can put all the opportunites in the CRM Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

there is no such down side in using the software. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

we can upload all the sales opportunities in the CRM. it is a very good and handy software. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Thank You page
What do you like best about Dynamics 365 Sales?

Great way to track opps. Decent UI/UX. Intigrates into copilot. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The UI/UX is hard to learn and navigate. It's like they try to make you think it has a simple UI. At first glance it's simple design seams like it will be easy to navigate but really they just hide buttons within other buttons making it even harder to navigate. At least saleforce doesn't hide buttons. It may be huge and overwhelming but you know where every field is and can search for them. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Customer and sales ops managment. Review collected by and hosted on G2.com.

Evette A.
EA
controller
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

every user can use it and add in there own invoices Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

very confusing to understand but once you do very easy Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

allowing us to be more organized Review collected by and hosted on G2.com.

Peerzada Tabish Javaid Q.
PQ
Functional Consultant Dynamics 365 CRM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

Microsoft dynamics 365 sales not only has the pipeline of lead creation to the invoicing but due to the new features of co-pilot is something which makes it not only different but the records easy accessible and even summarises with meeting scheduler. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

I can't address anything which I don't like about the application but Microsoft could enhance AI more Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

It helps me design the application as per the requirements of my clients for their day to day sales activities Review collected by and hosted on G2.com.

Sam K.
SK
Account Executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Dynamics 365 Sales?

You can manage all your tasks activities, make order creat quotes and much more the best part is easily integrated with Microsoft tools outlook exchnage and much more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Lagging sometimes and low response due to heavy data storage might be something which can be improved. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

All in one place create opportunities, get and create leads ,qualify leeds , tasks ,activities day to day ,calls handing order management ,your target reporting and much more. Review collected by and hosted on G2.com.

MH
Sourcing Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dynamics 365 Sales?

Very helpful tool for mannaging the order and PO's. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes it gets slow rest it is fine and good. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

It saves our time in problem solving. Review collected by and hosted on G2.com.

Priyesh J.
PJ
Associate Director of Sales
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dynamics 365 Sales?

Excellent products and ease to use and share with collegue for online updation and tracking Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

sometimes takes time to update for execution Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Live analytics and sales forecast basis old trends Review collected by and hosted on G2.com.

Jinkal S.
JS
Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Sales?

User friendly interface

Customization

AI and Machine Learning Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Complex customization Need

Cost

Learning curve Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Improved efficiency

Enhanced customer relationship

Data driven decisions Review collected by and hosted on G2.com.