Dynamics 365 Customer Service Insights Reviews & Product Details

This works well with a big company. It can serve much different software. This organizes data very well and it is easy to work with. This is user friendly and easy to use. Review collected by and hosted on G2.com.

Sometimes it can be a bit confusing to work. You cannot use the software without internet access can be a drag. I wish this was changed in case of internet issues. Review collected by and hosted on G2.com.

Microsoft Dynamics 365 is Cloud based so it saves computer memory space. This is a huge bonus if you have a lot of conputer programs. I also like that information is easy to access and you don't have to flip through multiple screens. Review collected by and hosted on G2.com.

Microsoft dynamics can be a little trick you navigate and organize at first but that issue clears up once you work in the program for a little while. Review collected by and hosted on G2.com.

We used dynamics for 5 years and we were beyond thrilled with the support and customer service. Our system never went down, we got answers right away and because of that we made sure our clients were happy. Review collected by and hosted on G2.com.

I think Dynamics can be a little bit more up to date with all of the implications and the software uses like Salesforce has but other than that they are headed in the right direction. Review collected by and hosted on G2.com.

Your tasks are easily reachable, accessible, and visible. Thanks to the features offered, you can manage the issues/tickets quickly. The positive expected behavior is always met. Review collected by and hosted on G2.com.

There are some unnecessary tabs/features/checkboxes which make life difficult for beginners, and they are useless. Review collected by and hosted on G2.com.

I love the ease with which tbis program helps me connect with clients. Our office is busy from open to close and time savers are life savers Review collected by and hosted on G2.com.

I wish we found it sooner and was utilizing it in our practice. It really is amazing. Review collected by and hosted on G2.com.

It can import data and analyze it in the simplest terms for you. Review collected by and hosted on G2.com.

Not user friendly, I had to click around to figure it out Review collected by and hosted on G2.com.

The ability to customize with Microsoft Platform, Consolidate customer data into a single pageview, Built-in automation options. Review collected by and hosted on G2.com.

Setting up customer profiles or editing an existing profile is difficult. The steep learning curve for beginners, not as intuitive as Salesforce product Review collected by and hosted on G2.com.

I like that all customer data from all sources are brought together on one page. User platform is super easy to "navigate" but a little

Difficult to use. Review collected by and hosted on G2.com.

It's quite pricey and It takes a lot Of commitment to get things running the way you want. Review collected by and hosted on G2.com.

I like that it is a Microsoft program and includes all the user-friendly features that have lasted decades Review collected by and hosted on G2.com.

I had trouble getting everything up to date, but once that was worked through, I had no issues Review collected by and hosted on G2.com.

Great user interface and an easy to understand product. Review collected by and hosted on G2.com.

Sometimes the product would load pages slower than excpected. Review collected by and hosted on G2.com.