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4.4 out of 5
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Dynamics 365 Customer Insights 
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UI
Verified User in Internet
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
Dynamics has a lot of functionality outside of just being a CRM - an internal chat system, a really solid calendar interface, and other apps that make it a fantastic all-in-one platform. Does have solid functionality for sales teams when it comes to being a CRM. Integrates with several vendors and applications. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
Does not have much functionality of being a tool that other teams can use - IE, marketing, etc. Reporting is very flawed and not user-friendly. Review collected by and hosted on G2.com.
18 out of 19 Total Reviews for Dynamics 365 Customer Insights
4.0 out of 5
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NS
Nirjal S.
Senior Technical Specialist
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Products used within Microsoft Marketing: Dynamics 365 Customer Insights
What do you like best about Microsoft Marketing?
Microsoft products is very reliable and easy to use for everyone. Also they available on everywhere. That product user friendly and also Microsoft products coming with complete setup so no need to use other products for any single task complete. Review collected by and hosted on G2.com.
What do you dislike about Microsoft Marketing?
There is no any such things to dislike for Microsoft products. Because that are very useful in our day to day activities in office or daily use. Because everyone use that product. Review collected by and hosted on G2.com.
NT
Nayan T.
Sales Manager
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
It's enable an organisation to build customer 360 and get deeper business insights by integration multiple systems and collate both structure and instructed data Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
Limited Custom Models that can used a card Review collected by and hosted on G2.com.
UE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
Good software that works well with a large company. It can service many different softwares. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
Doesn’t offer as much as we had in the past. Review collected by and hosted on G2.com.
SY
Salik Y.
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
- Unify all customer data from multiple sources onto a single insight page.
- Powerful tools that uses the customer's data and profiles to perform quick and intuitive analytics processing.
- Ability to customize using Microsoft Power Platform. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
- It requires a significant investment and commitment of time.
- Setting up the customer profiles are somewhat tricky. Although it is improving over the updates. Review collected by and hosted on G2.com.
JF
Jose F.
Sales and Marketing
Small-Business(50 or fewer emp.)
What do you like best about Dynamics 365 Customer Insights?
Just how very easy it is to rotate up a Version Driven App and Release it to a set of particular users. No more is Dynamics a one fit Internet Client for all. We can release several Sales Apps for various sales functions. The Indigenous assimilations with Azure, Circulation, PowerApps and Power BI make expanding the OOB refines very easy and also we can achieve rapid advancement. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
It has clearly had a lot of financial investment in the last couple of years specifically, and also its amazing where it is now vs a few years ago. Nonetheless, there are numerous new services and features it is challenging to continue top of points and likewise choose the right approach/ technique. The deprecation of solutions, since something better is changing it, might be much more clear. Review collected by and hosted on G2.com.
UC
Verified User in Chemicals
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
You can get data from multiple sources and all of the data can,be combined and compared with. Easy to use with a good format and good visuals Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
Sometimes you need help to figure things out especially for more in depth analysis Review collected by and hosted on G2.com.
BR
Breanna R.
Ops Mgr
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
This is a really nice program to organize data from various endpoints and locations and then can create actionable insights for your team. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
Setting up customer insights is not really straightforward as you'd think. It's not extremely difficult, but it does demand many steps that could drive you away. However, the program is new so hoping this improves over time. Review collected by and hosted on G2.com.
YK
Young K.
CEO
Management Consulting
Mid-Market(51-1000 emp.)
What do you like best about Dynamics 365 Customer Insights?
Microsoft Dynamics 365 for Customer Insights allow gathering of information from different sources and consolidation for an actionable insight. this information can help an organization identify new needs and preferences for their customers. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
The fact that you cannot use this software without an internet connection make it limited. Review collected by and hosted on G2.com.
AG
Amir G.
Account Executive Recruitmnet Advertising
Publishing
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dynamics 365 Customer Insights?
The programs allows customers to manage their accounts designated by the product they purchased allowing instant access to information that are crucial to the business. Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
The difficult process of filtering account and information. Searching for accounts and product could be a challenge when there are duplication in the system. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dynamics 365 Customer Insights?
What i like on this tool is the ability to predict data outcome from the sources i've tapped in.
Review collected by and hosted on G2.com.
What do you dislike about Dynamics 365 Customer Insights?
the version which we are working in now is with preview.. i dont have dislikes but maybe when we start buying out the standard versions. Review collected by and hosted on G2.com.
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